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August 2024 by stephen redmon
I unfortunately needed Crash Champion's services 2x within 2 months for separate reasons but they made it as stress free as possible. They were very welcoming and they certainly don't treat their customers as just a number. From the time of scheduling my appraisal to dropping the car off for repair, each time I interacted with any of the employees they remembered me from the previous repair they did on my car.
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August 2024 by reagan ross
Absolutely amazing customer service!! I went in without an appointment and was taken care of right away. Not only was the staff extremely sweet and understandable, they were able to fix my problem within minutes. I recommend their services to everyone in the area- outstanding is an understatement!
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July 2024 by Jennifer McCarthey Tyrrell
I had a repair that the dealer wouldn't do, and the folks at Crash Champions got me right in and were able to knock it out super fast. They were very kind and professional, I'll be using them again if the need arises!
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July 2024 by Haleigh Laverty
Crash Champions was wonderful and made the entire process seamless/stress-free. The work done on my car for repairs was phenomenal and the staff including both the front office and the repair team is professional, kind, and accessible. Highly recommend Crash Champions if you are looking for local auto shop with reasonable prices and service times!
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June 2024 by Grace Powell
Quoted repair was suppose to only take one week. Due to issues (at no one’s fault) it ended up taking a month. The day it was finally suppose to be ready, they realize the piece they ordered (three weeks ago) was incorrect. The lack of communication throughout and the lack of checking the piece was correct was 100% their fault and delayed things more. They ended up giving us a discount but I had to make a fuss to get things moving. Won’t be recommending to anyone.
They also left adhesive on roof rails that we didn’t notice until we had paid and left. We will be fixing this ourselves instead of messing with them.
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March 2024 by DuBose Kapeluck
I went in today because my door was not closing easily. You really had to slam it to get it to close -- the catch was clearly offset from where it was supposed to connect to the frame of the car. I had gotten into a minor accident the week before and overextended the door. Adam came out to meet me and I explained that it was an old car and that I didn't need it to be absolutely perfect. He said, "Hold on." He came back with this device and in about two or three minutes had the door closing perfectly. I asked him how much I owed and he said, "Nothing". That was awesome!!! So, these guys have my vote of approval!
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February 2024 by Heather Perkins
I brought my car in for an issue that I had - I didn't have an appointment, but the staff couldn't have been nicer, they saw me within five minutes of me being there and they were able to fix the issue. Great customer service!
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February 2024 by Stephanie Trainum
Poor at communication. I know a company cannot help if a part is on back order but NO way a car should take three months to be completed. Very disappointing.
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January 2024 by Willie Butt
No attention to detail!! Poor workmanship.. bolts and screws left out and or loose , new windshield washer tank sensor left out of tank so all the fluid ran on the ground.. plus numerous other items .. to many to state them all . People makes mistakes was the response I got from the manager and stood behind his employees workmanship.. what ever happened to standing behind the customer and caring about workmanship?
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January 2024 by Caleb Burnett
very friendly company
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November 2023 by Consuela Drayton
Staff completely unprofessional. Initial appointment scheduled for September 18, 2023 but they claim they were overbooked so I was moved to October. Dropped car off Tuesday October 10, called for update on Thursday to find out my parts hadn't been ordered. This was just a bumper. They did not begin work on my car until the following Monday October 16! The car was not completed until October 23! 2 weeks for a bumper! They claim customer service and communication is their top priority but it isn't. Corporate office also does not respond. If you'd like your car completed in a timely fashion don't stop here. I will never patronize their business again.Service: Body & Trim
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September 2023 by Shania Holden
Thank you Crash Champions for getting my car back to perfection! Especially thank you to Vincent for getting it done a little sooner when he heard my rental car was going to run out! They also kept great communication through the entire process. I definitely would recommend their services!
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August 2023 by Erin Papka
The best experience EVER! My door handle came right off my car and I ordered one from Amazon that needed to be painted. Adam gave me the estimate (which was very elevated) and then told me to go to Toyota directly because I could buy one already painted (my weird black color) and come back and he would install it. I went right over to Toyota and low and behold they had one in stock. I went back and sure enough Adam himself installed it!!!!!! He couldn’t have been nicer and more helpful. Everyone I came into contact there was so friendly!
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July 2023 by Sara Scruggs
Brennan really went to bat for me to have the best service! She stayed on top of things, kept me posted during the process, and even communicated with the insurance company and rental car company for me. I can't recommend enough, thank you!Service: Body & Trim
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July 2023 by Bobby K.
Didn't know us through a hole in the wall. Came outside and fixed our bumper free of charge. Wonderful gentlemen. Selfless individuals.
