-
August 2024 by Pws Master Account
Beautiful clothes. Amazingly rude employee. Go to Mt Pleasant location for same selection and significant better service.
-
January 2024 by Nancy Chachula
I can't speak highly enough about my experience with J. McLaughlin's downtown Charleston store! Their graciousness towards small businesses is truly commendable. The level of customer service is nothing sort of amazing, and the friendly atmosphere makes every visit a delight. What sets them apart is their dedication to providing not just good, but exceptional service. They go out of their way to ensure quality and make every interaction memorable. A gem of a place with a heartwarming commitment to their customers. Highly recommended !!!
-
June 2023 by Danette McAlhaney
This is one of my favorite stores. The clothes really hold up well. Hit the sales for good deals.
-
June 2023 by Angela mattison
Very bad customer service. I wasn't even acknowledged to be in the store shopping. Guess I didn't fit the prototype for the Charleston, SC location.
-
December 2021 by Sandra Younts
Great selection of classic J.McLaughlin attire. I love this store! I was excited to see lots of sale items on my visit too! Service was grand. Thanks Morgan.
-
October 2021 by Jen L.
We frequent Charleston, but only came across / went inside this store earlier this year (we have since been back). What is there to say.. the employees are fantastic (I don't know how many work there, but it has been the same 2 ladies each time we have been). They are super helpful and friendly! We have been very happy with the items we have gotten from here. Definitely worth a stop in, if it is your style of clothing (they do have a small section in the back for the guys as well)
-
July 2021 by Courtney Mitchell
While this store has a nice selection, I had several issues with my purchase. I found a dress I wanted, but they didn't have the size I needed, so I had to order it to be shipped to my house, no problem! So I ordered it, and they took my email and phone number to send the tracking information.The email never arrived with my tracking information, so I wait 2 weeks. Still nothing. At this point I call the store and the manager (I think) picks up. I explain the situation, give my order#, and then she says she'll have to call me back later. So I wait for a couple hours and finally receive a call. It turns out it (according to them) shipped to the store, and they forgot to send it to me, so it was just sitting in the back for ~2 weeks. The manager apologizes and sends it to my home.When it arrives, it's in fine condition, but it turns out they charged me the wrong price because of taxes, so they gave me a gift card for $2. Which at that point I'd have preferred anything other than a gift card. This store gets 2 Stars is because the manager (on the phone) was really polite, and she was not the same representative I dealt with when i was at the store the first time. Everything else was a dreadful experience.
-
May 2021 by Jessica McClung
Not affordable
-
April 2016 by Emily G. Johnston
Best customer service in Charleston. Other retailers could learn from shopping at the store. Everyone there was super helpful and courteous and welcoming. It was a pleasure to shop there !
