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November 2023 by T Huey
I read the reviews but disregarded them deciding to give them a try. I called the night before and asked about availability for the next morning to have 4 tires balanced. All clear for a 7:30 am appointment the next morning. Perfect!I arrived on time the next morning and my car was quickly taken back. Shortly thereafter, the very nice person working the desk approached me and told me the tech had damaged a tire driving the car on the lift and that they were replacing the damaged tire at no charge to me. Score!! Not exactly, but that I also needed 3 new tires due to some outer wear on the remaining tires. I explained that I just wanted them to balance the remaining 3 tires only, not replace. They told me the new tire was on the way from North Charleston. Just for the heck of it I asked them how much it would be to replace 1 tire to match the other new one they were installing for free. The cost for one tire was $534 for a Continental tire. $534 dollars for one tire! Not! It was now nearly 9:30 am at this point. I said just balance the other 3 tires only. I left the business and told them to call me when it was ready.Sometime at about 12 pm I hadn't heard back so I called them and I was told the car was ready, that they had mounted and balanced the new tire and my cost was $39. I reminded them the tire was on them/free and asked about the other 3 tires being balanced. They said they didn't balance them because the tech said they were waiting for me to make the decision to replace the remaining three tires. I promptly explained that I had previously told them to balance the other 3 tires only, not to replace. They said they'd get on it. About 1 hour later I visited the store to check on my car and the tech was just pulling it back into the store and on the rack. I told them to call me back when it was finished. They called me back about an hour later. All together this simple tire balancing job cost me at least 5-6 hours without my car. My cost out the door was about $60 dollars or so.So this was my first and last time using Honest 1 Auto Care. Proceed with caution!
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November 2023 by Santino D
Very disappointed. Would not recommended, complete scam. I was charged $124.00 to install a new car battery. And YES, just install. I brought my own battery, and timed them from the moment they took my car into the shop. It took them 14 minutes….and $124 later. Sadly, this company and team is NOT honest. $124 for 14 minutes to easily swap a battery. @management team, I would love for you to somehow make this right? This is NOT how you run a business.Services: Auto battery replacement
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October 2023 by Chloe Derks
I had a flat tire at a gas station 700 ft from Honest-1, and when I called for help, they sent someone immediately. The air hose at the gas station didn’t work, but their portable one did, and the guy didn’t even charge me since it was so quick and so close (and maybe bc I mentioned I’m a teacher). My tire’s fate is TBD, but if it needs a replacement, I’ll definitely go to Honest-1. Thank you guys so much, and I will certainly use your services next time I inevitably need a tire change.Service: Tires
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October 2023 by Chris Kessler
Great service, friendly staff, and fair prices. I just moved to Charleston from Ohio a few months ago and I am now a permanent customer of Honest-1. They’ve earned my business and trust!
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October 2023 by Rex Totty
My appointment at 9:30 a.m. Saturday morning was not honored. They called at 4:00 p.m. and said the would get to it first thing the following Monday. At 3:30 p.m. that day they had still not even looked at my vehicle. Three wasted days without my vehicle and not even so much as an apology. Do not trust this repair shop!
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September 2023 by John
This is the first mechanic shop I’ve ran into that did what they said they’d do on time and at a reasonable price. My vehicle sat with the dealer for two weeks and at the end of the two weeks, when nothing was done and I was out of the car for those two weeks, they finally called me to tell me the repairs would be $6000.I called HONEST 1at 7am-brought the car in at 10am. At 10:20 the problem was diagnosed (sensors). Parts were ordered and delivered within 20 minutes. 30 minutes later my car was running like new again for less than 500 bucks.Thank you all for your Honesty and integrity!I’m a customer for life now and so is my fleet.
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August 2023 by Bridget Williamson
Made an appt, told them on the phone that I wanted to have my spark plugs checked, they set an appt for me. Then I get to the appt and they said they don’t “check” they just replace. So if I get them “checked” and not replaced it would cost the same as getting them replaced so I might as well just replace them. That was their advice! Ridiculous! I bought the car used so have no idea If that’s what I need, I’m just trying to diagnose lower mileage I’m getting on my car. So anyhow, I’m leaving and not having anything done. Wasted my afternoon, but would rather leave and go somewhere HONEST who won’t charge me for something I don’t need. Also I noticed I’m not the only person unhappy about the quality of service offered here. I should have read the reviews first.
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August 2023 by Von Mitchell
The name says it all. I brought two cars here for a pre purchase inspection and they were quick and inexpensive. Very good customer service from the front desk ladies and the service technicians.
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August 2023 by Sadaris Talley
Pros: Affordable prices. Great General Manager. Good location. Free Lyft ride service.Cons: Low staffed. Long services. Had to come back because service was not done correctly.
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August 2023 by Cesar Najera
They always give me good service I have trusted my cars in them for more than 10 years and I have never had a complaint
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July 2023 by Mike Murray
Honest being in their name is an understatement... they should add generous and talented but there may not be enough room on the building for such a long name
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July 2023 by Randall Cramer
I took my 2013 in for a bad alternator $1800 later, every warning light on my dashboard is illuminated. I took it in they were unable to resolve the issue. I also wanted him to look at a vibration in my brakes $2800 later a bunch of new brake parts and I still have the vibration. All they do is throw parts at your vehicle And they don’t resolve the issue. But they are very friendly about doing so.Services: General repairs & maintenance
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May 2023 by Clif M.
Been here twice in a few months to have my vehicles repaired. Pretty fast unless they run into issues like brake rotors rusted on like my car. They go completely over your car and tell you what needs to be replaced now and what can wait. There is no pressure to repair everything.
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April 2023 by Sarah lynn
Great service and knowledgeable workers. I’ve been to multiple shops all diagnosing my car with something different. I went here and Jack, one of the techs had it figured out immediately. My car is completely fixed and I couldn’t be happier!!!!!Services: Steering & suspension repair
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April 2023 by Alex The Sous Chef & Mixologist
Tech’s are professional and fixed the correct problem without suggesting other things that might not need immediate fixing. Based off of that, this is very much so #alexapprovedVery friendly and helpful front desk staff and manager too made everything more enjoyable.Well done!Services: Auto engine diagnostic
