This H&M store is described as beautiful, clean, organized, well-stocked, and pleasant to shop in, with a fabulous and helpful customer service experience noted by some. The location is reported to have the largest selection in the area. However, experiences with staff vary significantly; while some employees are praised as sweet, helpful, and going out of their way for customers, others are criticized for being slow, lacking pleasantries, and appearing unhappy. The store is considered expensive. Customers report finding very cute clothing items and would recommend the store. Select stores are now open, with face masks required for entry in all US locations.
I stopped into this location for the first time and was very impressed! It’s a well-kept store in a cool historic department store building — the selection of men’s clothing was awesome and the fitting rooms were super clean!
January 2024
Previous reviews made me wonder how the customer service would be... I was pleasantly surprised! Everyone was very nice and this location has the largest selection in Charleston!
July 2023
The store itself is expensive with a great selection. The girl with the curly blonde shoulder length hair needs an attitude adjustment, slow and couldn't care less.
