-
July 2024 by Inn Tee
Great selection. Beautiful store. One of the salesmen seemed uncomfortable that I was in the store and watched me with a bright red face the entire time. When I moved, he moved. He paced back and forth anxiously as I tried on sunglasses. It always baffles me when a store clerk look down on others. Like really, store clerk? Let’s be a little more humble.
-
June 2024 by Jeremy Watts
Gucci, a pinnacle of elegance and luxury, has rightfully earned its reputation as a premier fashion destination, and my recent experiences at the downtown location only reaffirmed this status. My wife and her friend are regular patrons of Gucci and Louis Vuitton, among other high-end shops, and Gucci stands out as a true gem in their collection of favorites.
The quality of Gucci products is unparalleled, evident in the exquisite craftsmanship of the purses, shoes, and accessories my wife owns. Not only do these items exude sophistication and style, but they also maintain an exceptional resale value, making them a smart investment for any fashion enthusiast. The ability of Gucci products to retain their value speaks volumes about the brand's commitment to excellence and enduring appeal.
What truly sets Gucci apart, however, is the impeccable treatment and service provided to customers. My wife and her friend have found the experience at Gucci to be nothing short of top-notch. From the moment they step inside, they are met with personalized attention and a level of care that goes above and beyond. The staff at Gucci, including Coretta, are dedicated to ensuring that every customer receives the highest level of service and assistance. Coretta, in particular, is a standout professional who goes the extra mile to cater to her clients' needs and preferences.
It's not just about the products at Gucci; it's about the entire experience. The feeling of being taken care of and valued as a customer is unparalleled. My wife and her friend have truly embraced the Gucci lifestyle, and their loyalty is a testament to the exceptional service and quality that the brand consistently delivers.
In conclusion, if you're looking for a luxurious shopping experience that exceeds all expectations, look no further than Gucci downtown. With its impeccable products, exceptional service, and dedicated staff like Coretta, Gucci sets the standard for luxury retail. I wholeheartedly recommend Gucci to anyone seeking a five-star shopping experience that is sure to leave a lasting impression. Remember to ask for Coretta – she will undoubtedly take great care of you. Tell her I sent you!
-
June 2024 by April T
I went in back in April for a print out of my receipts, and I was told by the manager that I could not receive those because I didn’t purchase at that location when customer service said that that was not true. I had a valid photo id and they would not print them off for me. I’m very upset that I was lied to and not able to print off my receipts. So if anyone else encounters this same problem Call customer service. Not sure why they would lie and not try to be helpful!
-
June 2024 by Sabrina Karimi
Evin J helped us. She was extremely helpful and sweet. She really took great care of us & we enjoyed working with her. We left with a hand bag & 3 pairs of shoes. Beautiful store and very friendly employees!
-
June 2024 by Deana Brower
Evin is amazing! Go see her! Her service is amazing, great customer service, loved this store , A++++
-
June 2024 by Jeffrey Allbritton
Evin helped me pick out an awesome wallet. She was very accommodating, patient, and knew exactly what to show with me feedback. She made the purchase process as easy as it could be. Highly recommended.
-
June 2024 by Brian Buckley
Great service
-
April 2024 by Jacob Cox
Mia was amazing to work with, she found exactly what I was looking for.
-
March 2024 by Paul Pratt
Best Gucci store we have visited. Also, ask for Chris when you go, he is very helpful.
-
February 2024 by Dekari Su
Got my GG MARMONT bag here and I’m obsessed. The service was above and beyond. The staff so attentive and helpful.
-
February 2024 by Dekari
Got my GG MARMONT bag here and I’m obsessed. The service was above and beyond. The staff so attentive and helpful.
-
February 2024 by Michael Douthat
I purchased two ball caps at this Charleston, SC, Gucci store..First, I think they have favorites at this store, which is wrong..I was told one of the caps was the last one they had in stock and that a customer had already bought it; they were just waiting for the customer to come back and pay them for the cap. It doesn't sound like the customer bought the cap to me if they haven't paid the money yet for it! I was not very happy about that!! They refused to sell it to me. However, they did offer me the option to order one online and have it shipped to me, so I went with that because they covered the shipping charges due to the fact that I apparently couldn't buy the one in store. Even though I gave them my residential address and asked them to ship the hat to my address, it never arrived at my address. All the numbers and things provided at checkout when I ordered were useless; corporate could not find the order by them. Corporate helped me contact a manager at the store and promised the manager would call me within 48 hours..never received a call. It is not surprising, as I frequently shop at Gucci, and the managers never seem to call..I ordered this hat at the end of December. I didn't get any answers from corporate until the beginning of February. It took nearly eight calls to corporate, and no manager has reached out even now! Corporate told me the hat was shipped to the store and has been sitting at the store waiting for me to pick it up. I explained that I gave them my residential address, and nobody from the store ever called to let me know it arrived there. What kind of customer service is that? Corporate is processing a refund, which still hasn't gone through. If they had just paid better attention and shipped the ball cap to my residence, we wouldn't have this problem, or better yet, they should have just let me get the last one that was in the store. It's ridiculous that they were holding it for a customer who hadn't even paid for it yet; it was still on the sales floor, and I should have been allowed to buy it!
-
January 2024 by natasha chapman
Purchased my First gucci ophidia mini bag today! and Isabella/bella was very kind and helpful ❤️❤️ will be contacting her for future purchase !
-
January 2024 by Henry Biddulph
Helpful friendly staff nice merchant selection.
-
January 2024 by Susan Grantham
Not a fan of this store. Went in looking for a bag, was very detailed on what I was looking for. It was obvious the girl who thought she was helping us didn't have her 'listening ears' on or just didn't give a flying figActually, I don't think she gave a flying fig if I purchased anything or not, as was obvious byher eye rolling, pursed lips.Maybe, dare I say, she just couldn't hide her prejudice, as I'm several shades lighter than her. Sugar, you just don't wear that attitude well
