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November 2023 by Vincent Ashby
Services denied for plugging a tire at West Ashley Gerald's at 3:15 pm this past Saturday, Nov. 11, 2023. I am a veteran and services denied. Very Poor service.
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November 2023 by Sue Grisanti
The gold standard for how to run a business! There is a reason Gerald’s has the reputation it does. When you walk in, you are greeted with a smile and when you leave, you are thanked for your business. I cannot say enough good things about my recent visit here to fix one of my tires. Gerald will have my business for life.
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November 2023 by Sarah P.
Gene Jones and Jared Stanek were amazing! They took such good care of me after a very frustrating two weeks with a tire that wouldn't hold air. I had taken it to another Geralds for repair previously, and they replaced it with a used tire. That used tire wouldn't hold air, so after two weeks of constantly having to fill it up, I went in and spoke to Gene about it. He talked to his manager, Jared, and the two of them decided to replace my tire for no charge. I buy all my tired for Geralds and have never had any issues, but this was a difficult situation as a single, working mom, who doesn't have the time to sit at a tire shop for hours three times in a two week span. I was grateful they replaced my tire quickly and didn't charge me (as I'd already paid for two tires from them, so they did the right thing). Their customer service was excellent.
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November 2023 by Christi N
When I pulled up I was like, NOPE. But then the staff was amazing and honest and they won me over, will be coming back for tire service.Don't let the initial size fool you this is a one stop shop for tires.
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October 2023 by Hattie G.
Brothers and Sisters , beware of using any of the Geralds recap tire locations. I experience on Dorchester Road near Summerville where I took my car in and they did not fix my car, but charge my card $906 and refuse to reimburse my complete refund. Also, my card was charged months after the service that I did not receive on my car I only needed a brake booster which was $65 and the labor was $100 so be aware that you don't get ripped off by Geralds recap. from now on they will be my very last Choice if Any !!!!!
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October 2023 by Julie Hynds
Geralds is awesome! I went there this morning to get a tire changed and bought a tire, they had me out in under a half an hour and were so nice and sympathetic to the fact that I was in a rush. I would definitely recommend getting there around 6:30 or 6:45 if you want to be the first car that they work on because there will be a line out the door when they open. They are amazing and I will definitely be going back.
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October 2023 by Laura Lee Rockey
I had a nail in my tire when I went to the dealer for air,, they said it wasn't patchable and that I'd need a new tire and an alignment well over $500. I went to Gerald's instead and got the tire patched just fine,,, (no alignment needed) all for NO charge!!! Thank you Deontae and team for your excellent service!
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October 2023 by Zach B.
.....went in for rear brake replacement around 10:00am on a Thursday. Not only was I told same day service cannot be promised, I was only offered to drop off my vehicle for a day with a promise to "get you an estimate then"...now why would I drop my car off all day and then wait a day just to be given an estimate and work probably not completed same day? Only offered the possibility of coming at 7:30 when they open with NO promises that the same thing won't happen again. Will never be back to this location, especially seeing as the last set of "new" tires I purchased resulted in THREE tires with broken belts within a year. do not come here and save yourself some time. There are plenty of other places that will do what they can to help!
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September 2023 by Andrew Zabel
Edit: Bob, general manager, reached out and was very professional and apologetic for my experience. He made things square and I greatly appreciate him reaching out. I will give Gerald’s another try for any future mechanical needs. I do recommend questioning their pricing more so than I did if the original price seems too high. Customer service is obviously important to this company and it shows.If I could give zero stars I would. Dishonest crooks. As I’m paying out the technician, Alex?, that had a hand in my two rear brake/rotor replacement on my vehicle was bragging about how much he got away quoting me. $580 was the price. Parts were $420, labor the rest. Premium parts for this work would cost less than $200. You ask why I agreed to pay? Firstly because I was in a pinch and had no other options but secondly to expose businesses like this. Why aren’t there HONEST mechanics anymore? Extremely disappointed and I feel absolutely robbed. Find a friend, find an honest mobile mechanic. DO NOT GET SCAMMED. I mentioned this to Keith at the front desk and he bowed his head in embarrassment. He had no response to this behavior or the outrageous price they gave me. Good luck y’all.
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August 2023 by samantha moore
I came in with a tire that was about to blow out. They were concerned for my safety so they offered to put on a used tire until my tire arrived at no additional cost. I couldn’t recommend this place more. They genuinely care about their customers and they are very reasonably priced. On top of it all, they are incredibly friendly.
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August 2023 by Jessica White
These guys are lifesavers. Traveling for business I hit one of those massive SC potholes that sheared the bolt off the break caliper. The car was not safe to drive and it was supposed to be a short trip.The shop on Magnolia Road made special effort, despite having tons of cars that day, to get me back on the road and everyone I interacted with was respectful, kind, and competent. Thanks Rich, Noel, Danny and the rest of the team. The kindness was huge to me. Faith in humanity restored.
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August 2023 by T Breaux
James, Nathan and Austin were great this morning! Patched my tire and got me back on the road in less than half an hour! Great job guys! The pride you take in your work really shows! Keep it up!
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July 2023 by Abby H.
These guys are super hardworking and kind, great service and worked quickly despite the sweltering heat! Thank you to Joe and Rich!
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July 2023 by LoneCaucasianShephard
Wow,,,,, yes they hold up to their name as advertised, friendly in person, understanding, almost to a fault. Each and everyone of them as I joked with all,said in passing short conversation, of course they are human,with all that life throws at each and everyone of us daily. However they all were courteous and responded,even maybe one or two that might have been having a rough day( and I'm saying out of a law of averages that one might have things going on unseen) not that I saw it to say in truth. They were kind,didn't mind me talking some, being around to watch some also. I thank God in heaven for my day with them which involved break pads(shoes), rotors fixed(?) Resurfaced I believe would be a word for it, bearings packed (I might be forgetting something,, should be for a 100 star rating. They had me feeling like I counted for something in this misconstrued messed up day we have going on for a few seasons . 100 stars.. I know not everyday and or person is perfect, tomorrow night not be as fine tuned as today came and went,,,,, I believe I know them for who they are and what they have and will offer the public who runs into them on a daily basis. Thank you God the Father for my experience with each and every one I was graced by God to speak to and come to greet and know. Thank you Gerald's owners,people for this crew of kind,respectful, friendly caring business people . All of them specifically... Thanks for my long winded post being accepted.. Robert..
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July 2023 by Robert
Wow,,,,, yes they hold up to their name as advertised, friendly in person, understanding, almost to a fault. Each and everyone of them as I joked with all,said in passing short conversation, of course they are human,with all that life throws at each and everyone of us daily. However they all were courteous and responded,even maybe one or two that might have been having a rough day( and I'm saying out of a law of averages that one might have things going on unseen) not that I saw it to say in truth. They were kind,didn't mind me talking some, being around to watch some also. I thank God in heaven for my day with them which involved break pads(shoes), rotors fixed(?) Resurfaced I believe would be a word for it, bearings packed (I might be forgetting something,, should be for a 100 star rating. They had me feeling like I counted for something in this misconstrued messed up day we have going on for a few seasons . 100 stars.. I know not everyday and or person is perfect, tomorrow night not be as fine tuned as today came and went,,,,, I believe I know them for who they are and what they have and will offer the public who runs into them on a daily basis. Thank you God the Father for my experience with each and every one I was graced by God to speak to and come to greet and know. Thank you Gerald's owners,people for this crew of kind,respectful, friendly caring business people . All of them specifically... Thanks for my long winded post being accepted.. Robert..
