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March 2023 by Alyssa Anderson
Would absolutely never recommend. The year my daughter was here she has never been so sick in her life. They are constantly shutting down, closing early, and making you leave work to go pick up your kids. It’s the most expensive and the most unreliable daycare I have ever used. Not to mention they never answer the phone. The app they use to tell you about your child says the same thing everyday. They just enter the same information daily. Nothing they said matched up with what my daughter told me. We’ve also had several incidents where my daughter was bitten, or hit, left alone, pushed and nothing was ever done. (I also was never told by the staff, I always was told by my daughter then when I asked about it they would discuss it with me) Communication and organization is terrible.
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October 2022 by Amanda M.
This is the least responsive and most clueless daycare in the area. I've been trying for a month just to get a tour. I have called, emailed, visited in person twice to get information/schedule a tour, and no one has any idea what's going on. Excuses on top of excuses. Clearly high turnover as anyone I speak with doesn't work there the following day. Even the director, Elizabeth, has blown me off despite being sick, losing the Assistant Director (Janese, who was actually lovely while she was my point of contact!), and having to reschedule so they could attend a conference call. I had to request a reschedule as well, but then they just don't respond or confirm, so you're left waiting and ultimately make zero progress. I decided to stop in since I was driving by and hadn't received an email reply in days, and there were at least 5 employees standing around talking (if they're all up front, who's watching the children??), and they looked annoyed to be interrupted. Of course, none of them were able to give a tour, schedule a tour, or tell me anything. So once again, I wrote my number on a piece of paper and they said someone would call me, but surprise - that was a week and a half ago. At no time in either of my visits did I see or hear a single child. No one outside playing on the playgrounds, no one in the indoor gym, no sounds from the classrooms. The employees avoid eye contact, and you get the sense they don't like their jobs or enjoy what they do at all, and it appears no one is actually in charge. I'm glad they showed me how they operate before I risked leaving my toddlers in their care.Also pretty sure they pay to remove any reviews less than 5 stars on Google...can't figure out how their ratings are so terrible elsewhere, but they magically get solid 5 star reviews there. Hmm.
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September 2022 by Stefanie D.
We LOVE our KinderCare family. Our son has been in the infant and toddler classes and has had great experiences in both. Being first time parents, they made this hard transition so easy for us. Very responsive and friendly from the top down. Wonderful updates throughout the day regarding food, diaper changes, learning activities, and photos. Very clean and awesome outdoor play area!
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February 2022 by Kristina C.
We had the absolute worst experience at this daycare. I have since spoken with corporate and voiced my concerns. They were very nice but the damage is already done. My 8 month old son was being sent home dehydrated and with every bottle we sent him with still full. He came home with bruises that no one could explain. The last straw for us was a diaper rash so bad he had blisters. His two teachers were Abby and Sierra. I've been told both were fired. Elizabeth the director is very sweet but clearly has no idea how to manage staff. My son didn't want to go to either teacher at drop offs. We are sick to our stomachs thinking about him suffering for those few weeks and not being able to tell us about it. Do NOT send your babies here. They need to do a complete overhaul with staff in my opinion.
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December 2021 by Katherine Enriquez
I absolutely LOVE the staff at Kindercare! Before we started our daughter there she wasn’t talking much and had a hard time socializing, but since she has been there 2 months she has blossomed so much and learned so many new things! She was also EXTREMELY afraid of the potty, but they got her to sit on it which was a HUGE milestone for us and it was amazing! I am so grateful for them and their amazing attitudes! My daughter loves going each day!
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December 2021 by Kerriann Spratt
I have loved this daycare since my son started about a month ago. The building is brand new and absolutely beautiful and clean. I get updates all day on how my son is doing with plenty of pictures on all the activities they do. There is great communication with staff. The director and assistant director are so kind and personable. My son loves them!
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December 2021 by Josiephine Lee
This daycare is absolutely the best daycare center around! My toddler loves this place. I love that she is learning so much with fun indoor and outdoor activities. Lots of amazing pictures sent from her teachers daily! Wonderful teachers, clean, new and spacious daycare and staff are amazing! I highly recommend this daycare. ?
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December 2021 by Chelscdenise
After countless waiting list being full do the “ boom” in newborns at the end of 2020, we were pushed off of numerous waiting list of multiple places! After almost giving up, I received a phone call from Mrs. Taleb! I forgot that I had even put in an inquiry months prior! She was very nice and informative and invited us for a tour after hours! We fell in love with the school instantly and have been very pleased ever since! We receive daily videos, pictures, and updates of our daughters day, and she is all smiles the second we pull into the parking lot! I highly recommend!!!
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December 2021 by Emily
The staff does a great job of communicating with the parents and my daughter really enjoys her time here. We feel very comfortable sending her here! Would definitely recommend
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December 2021 by Samuel S.
We moved to Mount Pleasant and this Daycare was the only center that had availability. It was argued with this daycare being new, but it was still weird how empty the daycare is. After trying the daycare for 6 weeks now, we decided to pull our 11month old baby immediately after we picked him up totally dehydrated. This place is just aweful, constantly changing teachers (like almost everyday there are new people and not the kind of people you are usually hoping for), 3 day closure due to some mysterious water issue, they messed up our first week and "didn't have anyone available to onboard us", so we had to stay home 2 more days, twice our son didn't get something to drink (once for 7 hours once for 9 hours), on our first day no one knew where our son was for a couple do hours (yeah, right, nice shock on your first day when no one knows where your kid is), the teachers are either not trained or not capable of tracking food and drinks in their app properly, don't expect any pictures or videos without almost begging for it. The director doesn't have anything under control and is no authority over the staff. Also, they were not capable of following our schedule regarding naps or drinks or his food. The only compliment needs to be given to Sierra, she is a very nice and capable teacher, but not sure how long she will stay.
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June 2021 by Josiephine L.
This daycare is absolutely the best daycare center around! My toddler loves this place. I love that she is learning so much with fun indoor and outdoor activities. Lots of amazing pictures sent from her teachers daily! Wonderful teachers, clean, new and spacious daycare and staff are amazing! I highly recommend this daycare.
