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November 2023 by Bill S.
I had my first experience with Bake Motors to have my 2018 Jaguar F-Pace oil change and tires rotated. When I arrived and met with the service rep, I was told that the service was $1,750. Excuse me?? I was told that the parts for the oil change was over $250. That about 1,000% mark-up. This is for oil and an oil filter. Well... I narrowed down to get the basic service for the basic oil change and tire rotation which was $470. I picked up the Jag the next day and when getting in the car, it was a mess inside in the drivers area with dirt and grease. They supposidly washed it. Once I drove it home, I decided to check the tires to make sure everything was done and come to find out they did NOT even rotate the tires. I marked them so I would know what tire went to what side. So, I was charged and the service was not even done. This took hours of my time to get it seviced at a certifired dealer and come to find out, they are just one BIG RIP-OFF!!! A call will be made today to request a refund. And now, I will have to take my vehicle to another auto service to get my tires rotated.
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August 2022 by Michael C.
The absolute worst experience dealing with the Mount Pleasant, SC dealership. Spent nearly a year building out my wife's 'dream car', a 2022 GLE 450. We were very specific with the options and when the car arrived it was missing a very critical option. The salesman's response was 'well, it has most everything'. Are you kidding me? When you are investing that amount of money, 'most' of what you want doesn't cut. So we started over and we agreed on options and price. Fast forward to August 2022, when I requested the total price as we were paying cash, they added a $7500 Market Adjustment, a fee that was never mentioned, discussed or provided to me in writing in any of the previous communications. The GM got involved, said that the MA was in the salesman's notes but again was never discussed. He offered me a MA of $5000 to which I told the GM he had a chance to correct a wrong and sell the car at the price on paper or opt for 'profit over customer satisfaction'. They chose the latter. They lost a customer as well as 2 other customers based on my experience, and I've spoken directly with corporate at length and they have full documentation of the experience. Stay away from this business as they do not put the customer first.
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January 2022 by Gail C.
For a company that prides itself of customer service there is a big disconnect right now with COVID safety. I was told by two employees that many folks are out sick with COVID--one whole department! Yet none of the employees I saw today (in two visits) were wearing masks...even the driver who gave me a ride after I asked if the people in the shared car would be wearing masks. Very unsettling. If you value your health, wait until the surge has subsided before getting your car serviced.
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November 2021 by Arlene M.
I have a Mercedes convertible that is less than a year old and every time I call for repair it takes weeks to get an appointment in a month to get a loaner car. The car only has 5000 miles on it and it constantly has computer messages to repair things. The Mercedes dealership has been very unresponsive
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November 2021 by Jeff P.
My son was able to contact, qualify and purchase his first car by himself. The Baker teammates were helpful, considerate, supportive and worked wonderfully well with this his first time big purchase as a young adult. Thanks to Jalynn (Sales) getting the deal done; Joe (Manager) for advice and support and Christen (Finance) finding him a great deal with monthly manageable payment and great interest rate - very appreciative of the experience from all departments. Thank y'all- deal would not have taken place with each of your contribution. Jeffrey Porzenski
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October 2021 by Amy M.
One star only to rate them. We purchased a 2018 CPO vehicle from this dealership. All we can say is BUYER BEWARE!!! There are certain standards when you purchase a Mercedes, THEN you add CPO to the deal. What is CPO? "Mercedes-Benz Certified Pre-Owned Details: * Vehicle History * Roadside Assistance * 165+ Point Inspection * Includes Trip Interruption Reimbursement and 7 days/500 miles Exchange Privilege * Transferable Warranty * Warranty Deductible: $0 * Limited Warranty: 12 Month/Unlimited Mile beginning after new car warranty expires or from certified purchase date" JUST TO MENTION A FEW THINGS. The 165+POINT INSPECTION WAS 100% NOT DONE ON OUR VEHICLE. We have been dealing with this for one year now and are still nowhere. Items are still broken on vehicle. We finally decided to call corporate, which is in Atlanta by the way on Roswell Road, and they contacted the dealership 2 weeks ago asked them to call us and work it out. Steve Fanelli called me and listened then sent an email stating let him speak to Georgia, who is the GM, and let her get with the VP and they would contact me Monday. Well that was 8 days ago, last Monday to be exact. I have left couple of messages and emails. No Response. Just saying, Please do your homework and make sure you are working with someone honest because to be honest, they knew this vehicle had been in some type of fender bender but LIED to us about it. The repairs they made were awful putting it nicely!
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September 2021 by Dee K.
I bought a new Metris camper van conversion by Travois long distance using Baker's online sales. My mistake. I got lots of photos and answers to my questions from the salesman during my assessment of the vehicle. The purchase process was a bit of a nightmare from my perspective as the steps weren't fully or well explained at the outset; I'll give them credit for following up with all the proper paperwork and taking care of shipping across the country relatively quickly. However, on receipt of the van, we soon realized there was a big safety issue as the rear passenger seat was sliding forward at stops because it wasn't properly locking into place. I emailed the salesman about the problem and received no reply. Then, we discovered the pop top installed as part of the conversion was not closing properly; it repeatedly popped open on our first drive at higher speeds. This was a HUGE safety issue as we struggled to find a way home that didn't require driving on high speed roads. I decided to call the Baker service department for help, but they indicated they can't help and told me I need to find a solution on my own. Zero assistance offered. I've bought a used car through Carvana and had a positive experience; they make the sales steps clear and stand behind their cars and warranties. I do not recommend Baker's online sales, which seems to wash its hands of responsibility for vehicles and the associated warranties once long distance sales are closed.
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August 2021 by Mohit D.
Baker takes advantage of the fact that they are the only Porsche and JLR car dealer in the Charleston city . It's piss poor customer Care and sales force . Ive Had several high end cars over The years and never bought any from Baker because of their sales department . They have a no negotiation/discount stand even though they over price the cars both used and new. Yet I've had 2 instances where I offered an amount for a 911 and was told they don't accept even 1 L below asking price . The very next day they dropped the asking price by 4K on their website . Even on a trade in they miffed way below KBB. I had a Cayenne S that I wanted to trade in and they offered to drive me across the road to CarMax if I wanted a fair price !! Outrageous And rude ! Please spend your money elsewhere. If you are paying a 100K and over for a car you deserve a better experience and some honesty and that's not Baker .
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August 2021 by Ann B.
Bought car from them. When I went to pick up the car it took 5 hours because the "salesman" was busy selling a car to someone else. The owner was in the showroom and couldn't be bothered acknowledging my presence even though it was obvious I was purchasing a car....and an extremely expensive one at that. Absolutely the worst customer service ever. I will say that this does not apply to service department who have been reliable. Their salespeople, however, epitomize the stereotypic sleazy car salesman.
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August 2021 by Laura G.
Beyond dissatisfied and disappointed. Bought a used certified Mercedes. Car had vibration when I bought. They had the car almost two weeks and ended up replacing all four wheels as they were bent. How does a car get certified w four bent wheels. Communication was horrible.
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July 2021 by Nichelle W.
This was my first time ever buying from a dealership. Figured I'd spoil myself and buy a car. They had exactly what I was looking for ( needle in a haystack) and the service and negotiating was smooth. Our sales rep (Maressa) was very nice and helpful. Always available to answer our questions and even checked on us afterwards to see if we were still enjoying the car or having any problems. I will def consider buying from them again.
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June 2021 by Mike M.
I went to Baker because the dealership is very close to my home. I had purchased a car there before and the salesman and service was great. I went there to purchase a new Cadillac xt4. The salesman found a car for me to test drive. He got the keys, told me to wait for him and would be back shortly. After leaving me standing for twenty minutes, I went back in a returned the keys back to the person in charge and left. The salesman never called to explain or even offer an apology. After receiving several calls from a hospitality person I explained what happened and I was talked into going back for another attempt to buy a car. The second salesman was nice enough but he wouldn't let me talk to the same boss as the first salesman worked for. I finally walked out disgusted with the attitude of Baker. I did buy a new XT4 at another dealership in Hilton Head Buick, GMC and Cadillac. I drove 77 miles got an upgraded version Cadillac and saved $8k. Hilton Head treated me with respect and a pleasure to work with. I talked a friend and he experienced a similar experience at Baker Jaguar dealership.
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June 2021 by Tony M.
I took my car in for AC work, of course it's pricey! I've had to return it twice as faulty compressor was replaced twice. Lauren the service rep was very helpful when it came to my needs and care. My ac was finally fixed. Thank you Lauren
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June 2021 by Brittany G.
I have purchased three cars from Baker, and would highly recommend them. Incredible staff, best selection, and just a really friendly and comfortable non-salesy environment. They take care of you and your car just as well on day 1 as they do servicing it 5 years later. Everyone in CHS knows they're is just no better place to buy a car!
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May 2021 by Jason K.
I had the worst service experience ever at Baker Infiniti. I had my Q50 towed there because it wouldn't crank. They told me I needed a $1500 starter. I was not satisfied with their diagnosis so I got it towed down the street to Pep Boys. Pep Boys told me all I needed was a battery. I bought a battery and my car has been cranking ever since. At first they did not want to refund me the initial service charge. The service manager did not have good customer service skills in my opinion. I came in calmly and told them what the issue was and wanted to give them a chance to get it right. They brought in shop mechanics and managers to give me a bunch of fluff. He went as far as telling me he hoped my car stops cranking so their diagnosis would be right. This was the beginning of March. We are in Mid May with no problems. Had they not refunded me my service charge, I would have picketed across the street. Not a good look Baker Infiniti!