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January 2024 by Brad Graham
Great staff and willing to help when in need.
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January 2024 by Sam Rudolph
Tank install guy was awesome. But its almost a week later and still no propane to fill the tank. Guy handling delivery requests was a bit rude and not helpful. Still no delivery date for propane. I dont see any delivery request scheduled on the web site either...Paying for a tank they wont fill at this point. I would pick another vendor.
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January 2024 by Jim Hanna
Pam and Jamie went above and beyond to get our tank filled after we had been battling with our previous provider for more than 2 weeks. Our tank was empty and they were able get us gas. Thank you Pam, Jamie and Suburban!
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December 2023 by Carm LaSalle
Find another propane vendor or if you find yourself buying a home with this company request them to come take their tank. I unfortunately learned this the hard way. Here is a short list of how this company will literally rob you.* Unannounced delivers, yes they juat show up and leave a bill on your front door. My last bill was $105.75 for 8 gallons of propane delivered (@ $4.41 a gallon, gas total $35.28) and a laundry list of fees and charges (70.49).*Yearly rental fee $60.00, no refund on portion of unused rental fee.*When you cancel and request them to remove your tank, it takes a week and once again they show up unannounced and drive through your yard to retrieve the tank.*Here is the breakdown on fees for returning the tank:Transport surcharge $10.97Close out fee $125.00Restock fee $96.00 (on a rental tank)Propane credit 96 gallons buy back price $3.85, not the $4.41 rate they charge to service. $369.60 before they pull their fees.Final check to me was $31.88Moral of the story is find a solid company to service your propane needs, I don't have to much positive to say about this company. I would recommend getting your own tank $151.00 atLowes, Costco propane $3.39 a gallon, $45.00 to fill the 100lb tank.
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December 2023 by Kenita Riley
Unfortunately, our experience with Suburban has not been pleasant. We decided to continue with services with the company after purchasing our home. Big mistake! During the course of 5 and a half years, there were always discrepancies with the amount of fuel being delivered versus the amount we actually received. On several occasions, we checked and verified the current amount of fuel in our tank before requesting a delivery and then compared it to the amount we were charged for. Each time we were over charged and given a general statement, such as "you have to bump the tank, and the fuel amount is accurate." We were aware of how to properly read the tank and knew the tank could only be filled about 80%, per the receptionist. Most recently, we were being charged for deliveries and could not be verify that anyone ever visited our home from Suburban as our surveillance cameras did not detect movement or footage on the indicated dates. Along with no invoice being left on our door, as usual. Upon deciding to terminate our services with the company, we assumed we were experiencing issues with our actual fireplace, but realized we were out of fuel. This was disturbing as we just paid the tank rental fee and was charged for propane per the invoice. I instructed them to remove their tank asap. We were over talked, dismissed, and told someone would be out to refill the tank. Again, we reiterated to please remove the tank off of our property. Then we were charged a tank removal fee and a transportation charge. I called the local office twice to ask that we be prorated for the tank rental fee, since it was just renewed in September and to waive the closeout fee due to their poor customer service. I'm still waiting for a call back. Please be careful when selecting Suburban Propane as your service provider!
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May 2023 by Gene Westgate
A great experience was thwarted by a silly policy.
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March 2023 by Ellen MacCormack
Service is fine but prices are too high. We have a tankless water heater and gas pack back up for our heat pump that comes on at 45 degrees. We got a bill for 2 months from when we last filled up..it was $644! AND WE WERE NOT HOME 1 OF THOSE MONTHS!!
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March 2023 by Neil and Crystal Masincupp
Service is fine but the price they charged me was nearly double what other propane providers were charging. I called and they reduced the price by $1.20 per gallon. Why charge a customer way over the going price and only reduce the price if you call and complain? Planning to use up this gas and switch companies. I feel completely taken advantage of and disrespected by the gouging just they can get away with it because most may not call and complain. Bad business in my view.
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March 2023 by Jay Horsman
I was very satisfied with the delivery and installation of the propane tank. Your delivery employee was very knowledgeable and enjoyed watching him complete the installation. I was also very satisfied with the employee that delivered and filled the tank. Was impressed by both of your employees.
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February 2023 by Derek Harvell
Great team at Suburban. Pam, Jamie and Hunter took great care of us!
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February 2023 by Briggs McGee
Always the most professional and knowledge associates. The are gracious and courteous, too. Wish mor businesses had associates this pleasant!
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February 2023 by Rayneta Chavis
They are great!! I called on a Monday and by that Friday I had my new tank installed and had gas in my tank by 2:00pm... Suburban propane was truly professional, courteous and prompt!! I can't ask for anything more .. and affordable!!!!!
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February 2023 by v Lawrence
It was great. The tank was installed at my location within a day or two from signing on . Then the filling of the tank few days afterwards thanks
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February 2023 by Amanda Cobb
I cannot say enough good things about this company. When another company bailed on us and left us without any heat, Suburban Propane in Chapin showed up and made it happen for us. I call them my Christmas miracle. Thank you so much to a wonderful company with wonderful folks! Thanks, Dustin and Amanda Cobb
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February 2023 by Joe Worrall
Great service. Tech was professional and very nice. Good old country boy.