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May 2024 by Cecilia Vista Johnson
I just placed my second order with Chapin Furniture…OUTSTANDING customer service. I am a few states away from Chapin Furnitiure…Erin was very professional, accommodating, and coordinated my original order with the shipping department perfectly. She left “no stone unturned”. It arrived on time and without a scratch. I can’t say enough…price, shipping and customer service can’t be beat. I am now waiting on my second order to be delivered and I know it will be delivered flawlessly. Again, I can’t say THANK YOU enough Erin!! 100 Stars for you…
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May 2024 by Morgan Spires
I’ve experienced great customer service with two purchases at Chapin Furniture. Emily is knowledgeable and personable, which comes in handy with my indecisiveness. The entire staff is a delight.
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May 2024 by SoutheasternPressure
Emily was our sales representative and made our entire visit an absolute pleasure. The owner, Keith, even took his time to check on us and offered us fresh cookies. Excellent experience.
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May 2024 by Kim Wardle
Unique pieces and decor stuff that you can’t elsewhere. So glad I found it! Can’t wait to get all my new furniture!
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May 2024 by Dorie DeFranco
Beautiful furniture store! My salesperson, Lou, is a pleasure to work with and a knowledgeable designer. The showroom is ever changing with new inventory on each visit!
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May 2024 by Judy Shelton
No pressure. Sales person was extremely helpful. A very good shopping experience.
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May 2024 by Judith Harrow
Bought a chair online. The person who helped me was wonderful. She promptly got back to me with all the information I requested and sent me color swatches, too. I was told it would take 8-10 weeks for the chair to be constructed and delivered. I’m hoping that process will be as pleasant and free of stress as buying the chair. We’ll see.It’s 8 weeks since I wrote the 1st part of this review. I got the chair right on time. Delivery was great. Unfortunately, the fabric on the chair wasn’t the one I chose. Chapin reacted to my unhappy news with courtesy and efficiency. They apologized graciously and asked how they could make it right, although the error was not the fault of their store. Because of their professional and helpful response, we were able to remedy an unfortunate situation to everyone’s satisfaction. They’re honest, efficient, unfailingly courteous, and ethical. I recommend them without reservation.
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May 2024 by Nolan Graham
Great experience. Kristi was extremely helpful.
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May 2024 by Barbara Johnson
My goodness! What incredible customer service !!! Im so excited to get this beautiful bed delivered.
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May 2024 by Tom Harrell
Kristi does a great job and is very helpful.
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May 2024 by Dally Laracuente-Martin
My experience is based on the easiness with which to place my order and the detailed assistance I received. We are looking forward to our purchase being delivered soon. DLM
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May 2024 by monica Blu
Loved the deals -Momerial Day Sale very much liked the selection will become a frequent flyer!!! ?
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May 2024 by Harry Ferrante
Great quality, easy to use web site, great price. Received a call in a few hours to schedule delivery. I wish all transactions were this easy.
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May 2024 by Janeth Walker
This place is AWESOME!! If you are looking for something unique and custom made for your home or beach house, stop by Chapin furniture for beautifully handcrafted furniture!!!!
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May 2024 by Greg Kelley
Very good experience shopping at Chapin Furniture. Looked there first, shopped other stores and came back and purchased our living room suite. The quality, price and especially the customer service (Sara) was the determining factor. Will go back.
