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July 2024 by Phil Chavanne
*** LATEST UPDATE *** I got a call today from Samantha, Regional Manager. She was very customer-oriented, and made sure our account was fully sorted out. We were re-credited for the money we shouldn't have paid, and Samantha gave us a discount on the monthly unit rent.
Customer serrvice training: Their local managers are apparently undergoing additional training on customer service, so hopefully other customers will no longer have to jump through hoops to resolve situations.
Video surveillance: I expressed concern at the situation with the video cameras on the property as other reviews mentioned that several cameras were disabled and people got their unit burglarized. Samantha mentioned the broken cameras had been repaired and they were negotiating for more cameras on the property. Something to ask about if you decide to put your heirlooms in storage here. The property is huge, and many units are backed to a woodsy area which is not well covered. Additionally, there are no cameras in the hallways. So, hopefully, this issue will be addressed quickly.
Upgrading my review: For the active steps taken by MyStoragePlaces to fix our account, and their assurance that their corporate and local issues are being addressed, I upgrade my review to 4 stars. I may upgrade to 5 stars once we see the property is fully covered by video cameras -- as promised by their terms of service (see website).
*** UPDATE: Surprisingly, the new ownership did reach out to us, and promised to recredit us the overcharges. To be confirmed, but definitely a step in the right direction...
THE GOOD: Because they finally reached out today, I upgrade their rating to 2 stars. As soon as the accounts are straightened out as promised and we see the recredit, I'll upgrade it another star.
THE BAD: When they acquired Federal (ex-owner), they didn't reach out to existing clients to ask them to switch direct-debit payments. So we continued to pay Federal, but MyStoragePlaces didn't get the $$. Their bad, not ours.
THE UGLY: It took 7 calls and a 1-star review before they got their act together and finally reach out. We were left in the dark for 2 months on our $500+ overcharge, and they wasted a copious amount of our time (no compensation for that). I'd say there's room for improvement in their customer care practices, and I hope we are the exception rather than the rule.
Note to other customers: Better not be deliquent, or get slammed with $240 in fees. Yikes!
THE ORIGINAL REVIEW: We have been renting a unit for about 1 year. The company debited us automatically. In May 2024, we found we were locked out of our unit. We called the company and were told we owed them over $500 in "past due" rent. We needed access so we paid immediately what they asked for, thinking that there may have been a confusion in the banking.
However, we verified our bank records a few hours later, and found out we had been debited for the period for which they said we were "past due". As it turned out, the owner (Federal) had been bought out by a new owner (My Place Storage), and their accounting is a mess.
They failed to track down correctly the debits. Then, instead of doing the right thing (putting their accounts in good order), they simply decided to blame their customers...
We called them 5 times in the past 2 months, and a 6th time today. Each time, we were assured that we would receive a call-back from the manager, Paul McGrath. The dude absolutely NEVER called. Utter disdain for his customers.
To this day, they still owe us money on account of their overcharging us. We have to go to the Better Business Bureau to file a complaint.
The storage space is clean, that's why we did business with Federal. But the new ownership's business practices are less than transparent.
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March 2024 by Suzett Glover
Easy and convenient move.
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February 2024 by demetriss pinckney
Never had any issues. Great customer service
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February 2024 by Maddie Dean
Best in the area!
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December 2023 by Nina Taylor
Caleb was efficient and courteous!
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December 2023 by Timothy Linder
Nice customer service and the units are nice too
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December 2023 by Janie Erickson
Even though we had many addresses to work through for the credit card, my consultant remained friendly and we finally got it done. She made a great impression for your company!
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December 2023 by Kurby Stewart
Very pleased with the agent he was very informative about the unit I would like to rent .
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October 2023 by Paige Herchik
One star is not low enough for this storage facility. We started using the facility in May 2023 because we had moved and did not have enough room in our house for all of our things. All was well for about two months. We decided to go to the unit because we needed to get something out of it. When we opened the door to our unit, the whole thing was trashed. We had two locks on our unit: the one provided by the facility and a personal lock. Neither of the locks had any damage. Everything that meant anything to us was stolen and everything that was left in the unit was gone through. We had heard from other people that multiple units were stolen from during the month of July. It is my understanding that it was most likely all done by the same person. But none of the cameras work and there are also no cameras in the buildings. Although you need a code to get into the facility, this Storage Facility is not secure at all and I would not recommend it to anyone. The Facility pretty much did nothing to help us, if anything they made our situaition worse. While we were in the process of clearing out what was left in our unit, they raised our rent.If you have a unit at this facility, I strongly suggest you move your stuff to a different storage facility.
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October 2023 by Tomeka Borges
I have rented from this place for two years, so just imagine how I felt when my unit was robbed and there is really nothing that they can do about it! The stuff that was stolen belonged to my deceased son so I can never replace it, as it has sentimental value to me, I asked for one month concession on the rental fee since I started over two years ago it has gone up 3 times and being that my belongings cost well over $5000 that were stolen and due to the insurance I had I'm only getting paid $1000 for my things! While it had the red lock on it which belongs to them my stuff suddenly gets stolen but the two years my lock was on there nothing goes missing
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October 2023 by Ronald Herchik
I would not recommend this place to anyone. We started using ten federal this may. We were in the transition of moving so everything we've ever owned and loved was stored here. I put my trust in this place thinking they had surveillance. The cameras here do not work only two of them do. The facility was hit over the 4th of July weekend and over 10 units were robbed including mine. My lockes were intact which makes you believe this is and inside issue. We lost probably $30,000 plus. I do not recommend anyone use a place that doesn't monitor in and out traffic and have cameras that WORK.
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October 2023 by Teresa Hales
Easy to rent and sign contract. Customer service very helpful and kind.
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September 2023 by Tami Soltow
Easy accommodations, process and competent reps. Though I think the prices could be a bit better as well as if you move out before the end of the month, I believe that the monthly payment should have credit back for days not used.
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August 2023 by Benny Ray
Satisfactory
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August 2023 by Adam Osborn
Great service!
