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November 2024 by Andrew V.
worked with Rob Whiddon and John Ventre and an unnamed mechanic. They sold me a used 4runner that had a major rear differential leak that they covered up. This leak was about a $2500 repair that had to be done about 30 days after purchasing the vehicle. I spent hours in the dealership speaking with John, speaking with mechanics through John, and even going onto the repair shop floor to speak to a mechanic in person who told me the fluid I was concerned about was silicone spray used to detail plastic. Not fluid from the vehicle itself. I have spoken to multiple mechanics who felt confident telling me there is no way a trained mechanic would or could mistake differential fluid for silicone spray. But thats what stokes toyota claims happened. One of their mechanics accidentally mistook differential fluid for silicone spray and did not notice that the rear differential was leaking profusely enough to cause brake problems that I complained about on the test drive and profusely enough to completely destroy the rear brake pads and rotors. Rob whiddon was the employee I was dealing with about this concern after the purchase, and not only did Rob lie to me, he lied on a report he used as a response to my BBB complaint. He lied about the actual problem that was reported, he lied and said I had confirmed with a mechanic that it was silicone spray, he lied about the reports from the extended warranty company, and he lied about the compensation request. All in writing to the BBB. If an employee of any company would stoop to this level of dishonesty and deceit in covering up a major mechanical issue that could have caused physical harm to the consumer I can only imagine what else goes on at Stokes Toyota. Do yourself a favor and stay away from Rob Whiddon, John Ventre and Stokes Toyota.
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September 2024 by Noah Middleton
Service does not do their job well. Dropped my car off for a transmission on June 7th. They left the windows down for 3 days, one of which it poured down rain, of course it all got inside my vehicle. They misdiagnosed the issue and said it had something to do with the turbo. Almost 3 months later and several calls to the service department they diagnosed again and saw it was indeed the transmission. They got it done in a week, upon getting my vehicle back, there was mold everywhere. After alerting them of the issue, they did an ozone treatment and said it fixed the mold issue. I got back the car a couple days later with mold still in the vehicle. The service manager pressured me to take the vehicle with mold still in there, which I disagreed and told him i will do a test for mold, which came back positive. I have an 18 month old daughter and they put my family at risk and still won’t solve the issue.
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September 2024 by Heather Trelease
Hands down the best dealership in the area because of the excellent customer service. Ryan "Lassy" was amazingly helpful in trading in our old car to find the right kind of vehicle for our needs. I have never felt upsold or manipulated at Stokes- they only hire quality people. Glenn made the financing process painless while having some good chats along the way. Will only buy from Stokes in the future.
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September 2024 by Sergey Mikhno
The car buying experience was pleasant, and relatively quick.
The salesman Gus was professional throughout the deal.
The vehicle was delivered flawless. Also, the manager, Michael explained all my options for additional service plans and helped me to choose one that fitted my needs.
Recommended Gus and Mike to everybody!
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September 2024 by Yelitza Becerra
Totally pleased with the attention that Alberto from the service department gives me, always very kind, attentive and on time, I always have an appointment available for the day and time I need it, thank you very much.
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September 2024 by Jasbiedy Ramos
Alberto Barrientos is an incredibly kind and helpful person. Whenever I need to schedule a maintenance appointment for my car, he is always there to assist. He is highly respectful, and his patience is remarkable. I truly appreciate his dedication and the outstanding service he provides every time. Highly recommend!
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September 2024 by Fiama Ramos
Grateful for the service provided by Alberto Barrientos, always very efficient, friendly and accessible. ?
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September 2024 by south carolina
Coming to Toyota all the time and working with Alberto is the best experience he’s very helpful and experience.
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September 2024 by Benedito Oliveira
Alberto in services is an excellent professional
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September 2024 by Nicolle Colmenares
Very excellent services Alberto Barrientos has always been an excellent worker
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September 2024 by Lauren Lassiter
Working with Ryan was a great experience- very personable and knowledgeable.
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September 2024 by Danni Perez
Wooowwww amaizing place to buy a car Alberto Rodriguez was completely helpfull worh everything if you need english or spanish explication !!! Ask for himm !!!!
I added the picture of the car !!!
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September 2024 by Nick Bazzoni
Spend your money elsewhere. Worst Toyota Dealership and Service Department I have ever experienced. Terrible customer service and an incompetent staff. Don’t give these clowns your hard earned money.
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September 2024 by Rosa Ramirez
I want to thank Alberto for the great treatment and service he gives me when I take my car for a checkup; They have a very good element in their company. Thanks Alberto!
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September 2024 by Josue Sanchez
I went into Toyota 2 day ago and Alberto Barrientos attended me , best costumer service i’ve ever had at any car dealership ship. If you want the best guy Alberto Barrientos is your guy !!
