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September 2024 by Noah Middleton
Service does not do their job well. Dropped my car off for a transmission on June 7th. They left the windows down for 3 days, one of which it poured down rain, of course it all got inside my vehicle. They misdiagnosed the issue and said it had something to do with the turbo. Almost 3 months later and several calls to the service department they diagnosed again and saw it was indeed the transmission. They got it done in a week, upon getting my vehicle back, there was mold everywhere. After alerting them of the issue, they did an ozone treatment and said it fixed the mold issue. I got back the car a couple days later with mold still in the vehicle. The service manager pressured me to take the vehicle with mold still in there, which I disagreed and told him i will do a test for mold, which came back positive. I have an 18 month old daughter and they put my family at risk and still won’t solve the issue.
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September 2024 by Heather Trelease
Hands down the best dealership in the area because of the excellent customer service. Ryan "Lassy" was amazingly helpful in trading in our old car to find the right kind of vehicle for our needs. I have never felt upsold or manipulated at Stokes- they only hire quality people. Glenn made the financing process painless while having some good chats along the way. Will only buy from Stokes in the future.
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September 2024 by Sergey Mikhno
The car buying experience was pleasant, and relatively quick.
The salesman Gus was professional throughout the deal.
The vehicle was delivered flawless. Also, the manager, Michael explained all my options for additional service plans and helped me to choose one that fitted my needs.
Recommended Gus and Mike to everybody!
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September 2024 by Yelitza Becerra
Totally pleased with the attention that Alberto from the service department gives me, always very kind, attentive and on time, I always have an appointment available for the day and time I need it, thank you very much.
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September 2024 by Jasbiedy Ramos
Alberto Barrientos is an incredibly kind and helpful person. Whenever I need to schedule a maintenance appointment for my car, he is always there to assist. He is highly respectful, and his patience is remarkable. I truly appreciate his dedication and the outstanding service he provides every time. Highly recommend!
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September 2024 by Fiama Ramos
Grateful for the service provided by Alberto Barrientos, always very efficient, friendly and accessible. ?
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September 2024 by south carolina
Coming to Toyota all the time and working with Alberto is the best experience he’s very helpful and experience.
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September 2024 by Benedito Oliveira
Alberto in services is an excellent professional
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September 2024 by Nicolle Colmenares
Very excellent services Alberto Barrientos has always been an excellent worker
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September 2024 by Lauren Lassiter
Working with Ryan was a great experience- very personable and knowledgeable.
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September 2024 by Danni Perez
Wooowwww amaizing place to buy a car Alberto Rodriguez was completely helpfull worh everything if you need english or spanish explication !!! Ask for himm !!!!
I added the picture of the car !!!
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September 2024 by Nick Bazzoni
Spend your money elsewhere. Worst Toyota Dealership and Service Department I have ever experienced. Terrible customer service and an incompetent staff. Don’t give these clowns your hard earned money.
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September 2024 by Rosa Ramirez
I want to thank Alberto for the great treatment and service he gives me when I take my car for a checkup; They have a very good element in their company. Thanks Alberto!
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September 2024 by Josue Sanchez
I went into Toyota 2 day ago and Alberto Barrientos attended me , best costumer service i’ve ever had at any car dealership ship. If you want the best guy Alberto Barrientos is your guy !!
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September 2024 by Karla Encarnacion
My daughter recently had a flat tire and I called Toyota service and Alberto helped me he was so attentive and told me to bring the car in as soon as possible. He was able to find tires for the car and get the car back on the road fast for my daughter. Alberto is always so profecional and nice. Recommended 100%
