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February 2024 by Jeff C.
scan and go rocks. shop. scan. and no line to leave and checkout. And sometimes there's special discounts just for using it.
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February 2024 by Bebe R.
This store has gone right down the tubes. Ever since Covid, it's been deteriorating. Spotty inventory, prices aren't as good as they used to be, not enough staff, and the checkout situation is idiotic and unacceptable (not enough cashiers, lines too long, etc. Maybe ditch the self-checkout BS and hire cashiers who know what they're doing. Why should I pay $150 for Sam's Plus Card, and have to wait in lines and check out myself?? I can do that anywhere, for free.) They've completely re-arranged the store, and not for the better. Lots of things they used to carry they don't now because they don't have room for them. And what's with like 4 aisles of prepared, ready-to-eat foods? Who the heck goes to Sam's for that stuff anyway? And don't get me started on that catastrophe of a gas station. Half the pumps are usually down (and with no signs saying they're out of order). During Covid, they CLOSED the little store next to the pumps and NEVER reopened it. So there is NO STAFF at the pumps when they don't work. If Costo ever opens in Bluffton or Hilton Head, this Sam's Club is toast. And so it should be.
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March 2023 by Randy M.
we placed a pick up order. got to Sam's 10 minutes after our pickup time our order still not ready. went to customer service was advised she can't help. sent us to a lady in green vest.lady in green vest said she can't help. she referred us to Steven. he said they are behind folks called out. asked why we did not receive an email he said they don't have that technology. we advised walmart does. he said they aren't walmart even though all the truck at the back of their building say walmart. a good a manager would help their employees if they were behind. or offer to help the customer pull the 2 items they ordered. Steven does not qualify to be a good manager or in a customer service roll. He definitely needs some training or put in another role.
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November 2022 by John G.
Tire center lost my wheel lock key when they rotated my tires. They are taking no responsibility and have an attitude that it is my problem. Not shopping at the Bluffton location again.
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October 2022 by Kevin B.
As the other reviews have said, this is no Costco.Sam's does have decent prices on (a fairly limited selection of) wine and that's about it. Everything else is so-so. The tire/automobile guy is impossible.Fortunately, Costco has now opened in Pooler and while it's a bit of a hike from where we now live in Bluffton it's still worth it to take a trip about once a month to go there.
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May 2022 by Terrica W.
This review is strictly on the gas station. Usually Sams had a drastically long line for gas. We came to this location and was able to pull right up to a pump. Actually, several pumps were available. The location is very clean as well. Gas is $3.84/gallon, a big pricy but cheaper than most gas stations. Getting in and out of this location is a bit hectic, which is why I deducted a star.
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October 2021 by T M.
Still waiting to hear from Sams about returning broken recliners. Went to store,they took my number and said they would call back( did not), called, emailed,.....was given wrong info at store about not being able to return...I have a Costco membership and this never happens there!
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August 2021 by Kristine F.
I have always had wonderful service at SAMS tire and there is one tech who is always exceptional but today was AWFUL! I had an appointment for a week and when I arrived I was not even greeted. The tech was rude and snippy with me. He was on his phone and clearly frustrated. He told me it would be 1 1/2 hours compared to the 45 min I was told on the phone. I told him I had an alignment scheduled after this appointment. 3 HOURS LATER!!! I missed my alignment appointment, the never once gave any update, and I watched my car just sit there untouched in the garage. If I didn't already pay when I walked in.... I would have taken my service elsewhere!
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June 2021 by Kristen S.
I have been going to the Sam's Club for years when visiting Hilton Head Island. Both the old and new locations have supplied many needs while traveling. This newer Sam's Club is in the low country, before you get to the Island. You can now take the great new Bluffton Parkway to avoid all the traffic on 278.We did two curbside pickups, and one walk in trip this past vacation. The curbside pickup parking spots are to the left of the Front Doors. Everything was correct on both pick up orders. We had items from all over the store. The trip inside the store was exciting post Covid lockdown. This location only seems to sell wine and beer and no hard liquor (this may be a South Carolina law or rule). We bought several items from the Butcher Department on the trip inside and were very pleased with the quality. Fruit, Dairy, and Cheeses were well stocked.My Sam's Club Scan and Go App would not work inside this store, so I had to self-checkout which was no problem. There are plenty of lanes for self-checkout and regular checkout. There were plenty of Staff around to help guests. It appeared as if the Café was open.
