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January 2024 by Laurie C.
Today was the second time in less than two weeks that this location failed miserably on their pick up order. On 1/7 my flight order was delayed by two hours and then I waited an hour when I arrived. They didn't notify me of the items that weren't available as they customarily do. Please make me believe there were no chicken thighs in that whole store that could be substituted? Then today I was notified that my order would be a half hour late (5:30 instead of the 4:00 to 5:00 slot). When I showed up, I was asked if I could come back tomorrow! I am sorry if they are short handed but stop posting pickup slots if you are not able to fulfill the orders. I called the manager and was told that they can't do that at the store level. That's just BS. I guess I am done with Kroger.
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December 2023 by Eileen McAllister
The pharmacist is very knowledgeable and filled my prescription quickly. Thanks
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November 2023 by Tammie Anne
Parker, the pharmacy manager, provides superior patient care. The other pharmacist, not so much.
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September 2023 by Hailee Tripke
Kroger,I know this review is long, I appreciate you taking the time to read this.The lady working in the Pharmacy named Theresa was extremely rude. I went in with my grandmother to pick up her prescription. It was 12:40 and Theresa said come back in 20 min and it will be ready. We walked around, did a little shopping, came back at 1 and everything was closed. I could see her behind the gate so I said “are y’all closed now?” And she said “closed for lunch, see the signs?” (Obviously annoyed). So I said well you told us to give you 20 min and you didn’t care to say that you’ll be closed in 20 minutes? She got all snappy and said read the signsSo basically we left and decided to come back later instead of waiting another 30 min.When we came back and my grandma was picking up her prescription, I said “I don’t see the signs”. Not being rude, just honestly was thinking, I see how I totally missed this because the signs aren’t at the counter.Theresa started to make a scene demonstrating where the signs are and I was like ok ok I hear you. Then she looked at my grandma and said “young people these day, so rude and no respect”Right in front of me to my grandmother, who was also upset she had to come back.Anyway Kroger pharmacy should probably do a little extra training in customer service. Or just being a good person in general. :)
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March 2023 by David L
Like elsewhere these days, seemingly understaffed with poor communication. Phoning the store and having to navigate the system is irritating.
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March 2023 by Michelle Wallace
The employees are always so friendly. I appreciate all their hard work!!
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March 2022 by Amanda Weiss
Theresa and staff are awesome. Great customer service. Thank you!
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March 2022 by D K
Worst Pharmacy in town. These so called professionals gave me the wrong prescription and charged me twice as much. When I realized their error, I asked for a refund, at which time they proceeded to blame me for the mix up and refused to give me a refund.The lady working there was very rude and cut off mid sentence. The head pharmacist was an absolute joke, I had to ultimately speak with the store manager in order to get a refund.I spend about $150-$200 a week in groceries at this store, I’ll continue to do so as I do like the store. But it will be any other pharmacy in town moving forward.
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March 2022 by Mario Cerame
My wife was quite sick with a hacking cough that two other medication‘s were not helping. She had a prescription phoned in to Publix Pharmacy and after 48 hours they claimed the truck didn’t come in. At 6:30 PM, the pharmacist from Publix called over to Kroger to see if they had it. When we went over there to pick it up they claimed that they were closed. Look at the sign.
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March 2022 by Megan Ferguson
Great costumer service! There was a mix up with where my script was sent and they were super patient while I worked through having it sent again. Thanks for making the process so easy!