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October 2023 by Jeff B.
Place is stuck in 1980 and needs a serious renovation inside & out. Parking situation is horrendous nightmare. Never staffed or stocked properly. Unpleasant shopping experience in a cluttered and poorly managed store.
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July 2023 by George I.
I have yet to receive the level of customer service that equals the service I experienced today at Home depot. Jeanette is freakin awesome.
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May 2023 by Noelle J.
Never ever order a custom kitchen from this store. Our experience was absolutely horrific and after dropping the ball several times, lack of communication, repeated mistakes, unnecessary delays of 3+ months, and promises of forthcoming compensation for our troubles from the Assistant Store Manager Bill Towler, who was the only helpful person at that store, the offer given was an insult. The matter was then handed to the Store Manager Jaime Tolsa, who refuses to negotiate whatsoever and despite evidence in black and white is choosing to believe his employee Robin Kover who continues to provide inaccurate information in an attempt to cover up all of her mistakes. Even though I strongly believe that every single customer should be treated with the same respect regardless of the amount spent at a store, this was a high ticket purchase and I would have expected a little more from Home Depot. To say I'm disappointed is an understatement. Home Depot will never get a penny of my money again and I will continue to vocalize to everyone possible the horror we endured in hopes others don't endure the same or similar treatment. Shame on you Home Depot!
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April 2023 by Vic R.
Just had the flooring department install another floor and they were amazing. Jose Rosario and his sons Josh and Abios are the installers for the Bluffton Home Depot and they have installed the floors in the last 4 or 5 homes that we flipped and they are awesome. They are very knowledgeable, hard working and their attention to detail is excellent. I highly recommend Home Depot flooring installations because of Home Depot's pricing, the way they stand behind their products, and the fact that Jose and sons are expert installers.
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March 2023 by Kellie K.
Love the managers/supervisors at this Home Depot! Whenever I've had appliance manufacturing issues, the managers at this location are always super helpful! Recently, Echo, Department Supervisor, handled an appliance disaster with such dedication and determination. I was very distraught, and she was amazing, handling it all with kindness, patience and professionalism! She reached out to Keenen, to assist with my dilemma, and he was extremely helpful as well! Thank you Echo and Keenen!! This Home Depot is very lucky to have you both as employees!!
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November 2022 by John Sutcliffe
We ordered a door back on 8-27ish paid for in full. Was told it should be in sometime around 11-13ish. I called today to check on it and if in I was going to pick it up. The phone rang for approximately 10-15 mins before anyone answered. When someone finally answered I was told that it’s not do in now till mid January. We had no notice of this and now forced to wait an additional 2-3 months. So done with Vic box stores.
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June 2022 by Tucker Reynolds
Ordered a washer and dryer 6/5. It was supposed to be delivered 6/15. The delivery men went to the wrong home, never called or texted to confirm. I then received an email stating "Unable to deliver..." even though I was home all day. When asked they didn't admit it was their error. They blamed it on a GPS system. When asked when delivery would be made, I was told 6/25 - 10 days out. They should have loaded them on a truck and delivered them immediately. Shameful lack of customer care and service. after 3 decades of loyalty to Home Depot in 5 states, I'm done.
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January 2022 by Bob C.
We ordered a new washing machine with new hoses. When the guys brought it in they swapped positions of the washer and dryer. The dryer would not fit properly due to the outlet connection so they shoved it back closing off the air outflow. Not a good thing for safety. Doors no longer opened to allow easy clothes transfer. Called HD for reinstall and they said nothing was done wrong. Either live with it or they would pick the washer up. Easy choice. Had Best Buy bring the same washer and knowledgeable tech finished in 15 minutes including instructions. Poor service trumped by bad attitude
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October 2021 by Edna R.
We have been waiting for windows for over 6 months. Half the order has arrived without screens. Still missing three windows, they tell us each month they have been ordered and then they give us a delivery date and no windows are shipped. They don't answer the phone and when you get through the phone goes dead. Brenda in doors and windows has been promising our order for over 6 months and it is November 2021 and still missing three windows. Of course they blame everything on Covid. This is the most unreliable and disorganized company I have ever been involved with. If and when are windows arrive, I will never touch foot into this Hilton Head Store. Our contractor with SC Enclosures has done little to nothing to help resolve the issue.
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October 2021 by Donald F.
As a prior Home Depot fan, I visited them to choose bedroom carpeting. I had the measurements, but they sent a man to measure. Prior to his visit I decided to have a second bedroom carpeted. He measure both rooms. Days later an estimate came....it was 11 square yards great the my measurements showed I required. Plus, they showed one figure for both room, and assumed I would choose the same carpet in each. I contacted them to obtain the yardage for each room. The combined total was five square yards less than the collective total they would be charging me. I went to the store, spent spoke with the salesman, showed him my layout and explained the problem. He understood and called their carpet supplier. He explained the situation to them, but they refused to correct their over- charge. Before leaving the store I contacted the store manager. He reviewed the info, apparently agreed with me, and called ;the carpet people (again). they spoke for 1 1/2 hours, but he finally explained he had no control over their refusal to correct the situation. After 2 1/2 hours I cancelled the sale and left the store.. Days later I telephoned who I thought was the higher-ups in Home Depot and explained the situation. They said they would research it and call me back in 24 to 36 hours...they never did. I went to Lowes, reviewed all of the above with them. They understood the problem and guaranteed they would charge only for the measurements I provided (having reviewed my measurements with agreed with what HD's representative had measured). Needless to say HD has lost, not only a sale, but a customer as well.
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September 2021 by Nicola S.
This is my local Home Depot store. I must say that I have seen a lot of them and in different places of the country and this store stands a chance with the Depots in big cities. You can find anything you need for your house and 95% of the time I prefer it to Lowes
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June 2021 by J L.
Bought a microwave, paid for the install. Didn't work, we called and emailed with no response, finally just went to the store and they said it was too late and they couldn't help us. We now have to get a repair from the manufacturer. Absolutely ridiculous.
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April 2021 by Shelly V.
We contracted with Home Depot for a small kitchen remodel of our townhome in mid December. We have dealt with nonstop lack of communication at the store level including: inability to connect with store via phone; phone call hangups; voice messages ignored; calls not returned; miscommunication between store, vendors, contractors, and us; as well as misorders, damages, overcharges, lack of scheduling, and I could go on. The latest delay is when they came yesterday, 4/26, to install the countertops, and the backsplashes were omitted from the order! Now we have to wait a week to ten days for the backsplashes so we can complete the countertop install. (We have no issues with the contractors Home Depot uses.) We have complained to local store management almost every step of the way and all we get from them is "sorry" instead of correcting the issues so other customers do not have the same problems. We also complained at the district and regional level. Someone above store management that actually cares about customer service needs to contact us.
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April 2021 by Caroline P.
First off, let me say that everyone involved in this review were all were genuinely kind people. The 1 star rating is due to lack of communication and follow up, which are listed below. This review is based on a kitchen countertop installation paid for and scheduled through Home Depot. Kitchen design: Overall, the design appointment was underwhelming at best. The opportunity to schedule the appointment took a while due to business demands. We went in and started shopping counter samples in store and online to get the process started. We also came in with rough measurements, as directed by the online guide, along with a list of questions. Again, while the design person was nice, it was clear that we were not being welcomed. I foolishly went into this experience with an open mind and tons of excitement, but met with cold personalities and no interest in my excitement. Based on the in-store design appointment, we decided to set this up ourselves online. We followed the measurement guide, along with picking our materials, and were done in about an hour. We paid in full at this time. Based on the website, we were to have a phone call within 48 hours to schedule our measure. Measurement: As many people may know, Home Depot uses local sub-contractors to execute their projects. These people are not employed by Home Depot but are paid contractors. The subcontractor did call as promised within 48 hours of paying online. This was the only thing that went well from this point. The appointment was set from 12-2 on Feb 18th. I reached out at 1:45pm on this day to the person who called and scheduled the appointment, who was the owner of the contractor company chosen by Home Depot. I also texted this number after not hearing back. An hour or so later, at 2:30 pm, I hear from the office admin, Denise, who explained that the measurer was running late and would be there soon. At 3:30pm I called back asking for an ETA. The measurer showed up after 4:30pm to evaluate the kitchen. This appointment lasted for about an hour when it was determined we would need to demo the countertops for an accurate measurement. We knew this was a possibility and something that was discussed with Jay (the owner and appointment setter) during the initial call. The measurer, Cole, was very kind and sympathetic with us because of the rough condition the kitchen was in from a scam contractor gone rouge. He let us know to demo the countertops, call back, and they would come back out within a day or two to measure. That night we started demo'ing and in fact, it was a lot easier than any of us thought. We actually text Cole and laughed about the turn of events and decided we would call first thing the next morning (Friday, 2/19) to schedule the return visit. I called Friday AM, didn't hear back, followed up with a Friday PM call and nothing on Monday so I call and leave another message. Nothing by Monday afternoon so I call Home Depot locally. No return message. I call Home Depot design services, and spoke to a wonderful gentleman who listened to my concerns and called JO Surfaces immediately with me on the other line. They answered immediately and HD design services switched back to me within minutes and promised a follow up call from them directly. I get a call within seconds of hanging up the phone with with a return appointment the next day 2/23 at 10am, for the measurement. Great. Happy that the sub answered the phone for HD when I had called minutes earlier and met with an answering machine. But okay, great, we are getting things accomplished. Cole was assigned to us and did not show up on time. Something happened, a guy didn't show up, someone had to help someone do something, yadda yadda and a while later he comes to do the measurement. At this point I ask for clear follow up instructions to set the right expectations. They would go over the measurements, send to Home Depot, and HD should call me back by Thursday to confirm and order. Guess what, that didn't happen. Friday I call the store and someone left a message for Betty (?) to call me
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March 2021 by Jim Devine
Ordered tile online, came into store Monday, 25 hours later we still haven’t received an email to pick it up. Trying to call store, have been on hold for 25 minutes now. Bad customer service. They just hung up on us.