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February 2024 by IA Conferencia
Excellent services
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February 2024 by Brian Cormier
I love Truist!!
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January 2024 by Bobby Johnson
Great Staff, but good luck using the ATM it hardly ever works
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May 2023 by Kaiser Soze
Just don't
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January 2023 by Bonnie Connolly
Always professional
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December 2022 by Lauren Milligan
I want to reassure anyone considering Truist to not hesitate to proceed. The Burnt Church Rd. branch, in Bluffton, SC, is near to my heart. Especially, Phil Weitz, Senior Relationsip Banker! Phil helped me transition financial issues immediately after my mother’s passing. Truist was my mom’s bank, not mine. After experiencing Phil’s excellent, responsive customer service and expertise, we did not hesitate to make the switch from Wells Fargo to Truist. The comparison was disturbing & shocking, considering we have been with Wells Fargo for more than 25 years. In fair review, not all branches give the same “outstanding”service. In my personal experience, Phil Weitz made a significant difference! He deserves far more recognition than I can express here. During the unsettling time of my mom’s passing Phil, with his sensitive humor, helped stop the tears so I could talk. He called several family members to coordinate necessities. He treated each one with the same sincere concern. He spoke with me practically daily as we made progress with timely transitions. He immediately recognized me when I entered the branch. He NEVER pressured me to make any changes and NEVER made me feel rushed. Without question, deserves “BEST BANKER ON THE PLANET” award!I should also add, Truist rates are worth your time and attention inquiring about!
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November 2022 by Rikki Jackson
Staff here is extremely unhelpful. Rude female teller with an “oh well” attitude. No grace for overdraft fees even after explaining I sustained an injury where I was incapacitated & out of work. The way they charge overdrafts in my opinion is extremely messed up; what’s the point of the overdraft protection if you still charge me almost $40? Was told to “look better after your account, honey” in an extremely condescending tone. I banked with suntrust before & loved them, I’ve been extremely unhappy with the Truist take over.
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November 2022 by Michael Milligan
I want to reassure anyone considering Truist to not hesitate to proceed. The Burnt Church Rd. branch, in Bluffton, SC, is near to my heart. Especially, Phil Weitz, Senior Relationsip Banker! Phil helped me transition financial issues immediately after my mother’s passing. Truist was my mom’s bank, not mine. After experiencing Phil’s excellent, responsive customer service and expertise, we did not hesitate to make the switch from Wells Fargo to Truist. The comparison was disturbing & shocking, considering we have been with Wells Fargo for more than 25 years. In fair review, not all branches give the same “outstanding”service. In my personal experience, Phil Weitz made a significant difference! He deserves far more recognition than I can express here. During the unsettling time of my mom’s passing Phil, with his sensitive humor, helped stop the tears so I could talk. He called several family members to coordinate necessities. He treated each one with the same sincere concern. He spoke with me practically daily as we made progress with timely transitions. He immediately recognized me when I entered the branch. He NEVER pressured me to make any changes and NEVER made me feel rushed. Without question, deserves “BEST BANKER ON THE PLANET” award!I should also add, Truist rates are worth your time and attention inquiring about!
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March 2022 by Sandy zando.
The staff is very kind and attentive to customer needs.
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August 2021 by Bill Stearman
I went to this local BB&T bank at (2 Burnt Church Rd, Bluffton, SC 29910) and asked for a roll of quarters in exchange for my $10 bill. The lady behind the glass in the drive through said “are you a customer” I said “no, we are from out of state and don’t have a bank nearby to go to.” The lady said “Yeah, we don’t deal with customers request unless they are banking with us.” I then proceeded to explain that “the target would not give me quarters, the gas station would not give me quarters, the hotel we are staying at would not give me quarters and we needed to wash our clothes, we don’t have a local bank anywhere near by to go to.” The lady said “yeah there is nothing I can do unless you are a customer banking with us.” I then drove off and went to United Community bank at (52 Burnt Church Rd, Bluffton, SC 29910) and walked in and the lady said hi welcome, how can I help you. I politely asked for a roll of quarters making small talk about how hot it was that day. The lady said absolutely and handed me a roll of quarters for my ten-dollar bill. Beyond glad to finally find some good customer service, something that is not here at this bank. Thanks for not helping folks from out of state.
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January 2021 by Ryan Baggott
Atrocious client services can be found here, specifically from Carly who wanted to be a face mask police officer on Monday 1/4/2021. Carly, before you yell at client for their mask not being as high up as you prefer check a mirror—your behavior yesterday was absurd.Will be moving all accounts away from BB&T this year.
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April 2020 by Hank W.
Under no circumstances should you use BB&T for obtaining a mortgage. They are inept and weren't able to get a loan package together in over 7 weeks. Competitors can get it done in half the time. On top of that they aren't truthful, they claim there is no issue with making a contractual closing date and then miss the date by a week. An update on BB&at review. We finally did close on the sale of our house. The next day I went to deposit proceeds into our BB&T account and they put a 5 day hold on the availability of the funds. All checks are now processed as an electronic image and the images are cleared overnight unless the deposit is made late at night. So they ended up holding my money for 5 days and it had nothing to do with how long it takes to clear the check I deposited. Very poor customer service.
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April 2020 by Gregory Dissel
I’ve worked side by side with Leo Evangelista on numerous occasions. He is truly dedicated to his clients and works tirelessly to make sure their needs are met. Highly recommended!
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February 2020 by Martin Pettigrew
Great bank and location. All your banking needs ask for Cinthya Masis! Well done
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May 2019 by charles grant
Please see JOSE. He was amazing I came in on Friday at 5:26 as they closed at 6 and I was done setting up an bank account with Jose by 5:45. Amazing and great customer service. I recommend seeing Jose very friendly! As they give you a temporary card as well!
