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February 2024 by Wendy G.
It's important to provide feedback so that improvements can be made so here's the skinny on this Walgreens store. Slow service, lack of knowledge, and unreliability are frustrating but the seem to be the standard for this store. Additionally, poor communication by the pharmacy exacerbates the situation. It's essential for businesses to prioritize customer satisfaction and ensure efficient service. This store falls flat on all levels.
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September 2023 by Maddie Csernica
I had to call to take a prescription off the shelf to get it refilled somewhere else. I explained to the woman who answered what I needed help with in a normal, kind way and in response I get an annoyed tone telling me they don't have it anymore. I told her that I've received a text saying that it was ready the other day and she cut me off and said in a harsh tone, "Ma'am. We don't have anything for you." So, instead of arguing, I just said, "Ok, thank you," and without saying anything else, she immediately hung up the phone. I've had countless amounts of bad days, but never spoke/treated a customer that way for no good reason. Good thing I'm getting my prescriptions elsewhere.
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May 2023 by Chuck Wyant
Excellent service. Customer care. Constantly great employees. Clean. Pharmacy is very efficient.
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September 2022 by Mar Kinnie
I went to Walgreens to do a FedEx return and the two employees helping me (Kayla and Tremaine) were absolutely amazing! They were beyond patient and made sure everything small detail was covered. So thankful for their kindness.
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September 2022 by Justin
Walgreens Pharmacy sure has made à disgrace to the Walgreens name.They could at least have the boundary pharmacy open one day a week to fill prescriptions that have been called in filled. It really makes the doctors and the employees have to wonder what kind of business Walgreens Pharmacy is when they can't keep people working to get people 's medication to them in a timely matter.
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August 2022 by Jesse Ferry
They close super early as it is compared to any other Walgreens and I went there at 6:55 and they already had the doors locked. Pathetic need to find some employees that are capable of working their entire shifts. Can't even stay a few minutes late to finish their shift. Real sad how lazy people are these days. Humanity is is going straight downhill.
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July 2022 by Jim Hernandez
worst customer service ..especially the spanish lady at the counter… she dont know how to talk to people..she is extremely rude and sarcastic..
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May 2022 by Kennyann W.
My husband was & still is in excruciating pain. A specialist recommended pain pills & they refused to honor his prescription!!
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April 2022 by Cathy M.
If I could give zero stars I would. My husband has cancer and we had a prescription for pain medication. It was ordered on Wednesday and we were told it would be available on Friday. I called and the order did not arrive. The attitude of the pharmacist was too bad, not our problem. They will get it when they get it. They do not care about their customers and it was my fault for not calling sooner. I was told it would be delivered at 4 PM. So, I waited until 5 PM to call to give them time to fill the prescription. Never use Walgreens. Horrible people.
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March 2022 by Beaufort Native
I sat at the drive thru for at least 10 minutes waiting on someone to help me. I didn't see a soul - no employees and no customers at the counter inside. I always hate to press the call button anywhere and am usually patient, but I assumed they were around the corner busy, so I pressed the "call" button. Apparently, that button is a phone and it dials the store - who knew?Anyway, after a few minutes, an employee came to the window and spoke to me through the glass. I could hear her, but she explains "because you pressed the call button, it messed up our phones and now you have to come inside". I asked her why messing up their telephones requires me to come inside and she informs me that's how they communicate. Well, I'm not a genius, but you just had an entire conversation with me through the glass just fine without your phones!!! She further tells me every time someone presses that call button, it messes up their phones.Here's a great idea for someone: Cover that button or put a sign do not press button or hey, remove the button.You seriously cannot make any of this up.
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February 2022 by Alissa Murrie
I know times are tough and everyone is having staffing issues...that said at least have the common courtesy to keep your Google hours updated. Nothing like having a prescription called in (because you're supposedly open today) only to find out you're not. Now I'm scrambling to have the prescription resent elsewhere. Looks like it's time to move my regular prescriptions somewhere else.
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September 2021 by Jane Griffith
Arrived for my pre-scheduled Flu vaccine 15 minutes early as advised online. The pharmacy staff, 2 pharmacists and 3 pharmacy techs, were clearly overwhelmed and totally lacking in any acceptable customer service skills. They were curt, defensive, and unable to kindly express concern for their customers’ long waits. Perhaps my mistake was not reading the many dismal reviews before scheduling my appointment at Walgreens located at 155 Sea Island Pkwy, Beaufort SC. My best option is not to shop there again.
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September 2021 by Omar
I’ve work in the healthcare industry for over 15 years and I have never experienced the level of customer service this people have to offer. Poor etiquete, customer service, short staff, inconsiderate, rude, etc. are some of the words that describe this pharmacy. These people forget that they are providing a service to people that are sick and injured. To witness a Senior citizen that requires a cane to walk around and waiting for 30 minutes when the staff tells him that they have to make a correction and 30 minutes later they tell him to sit and wait longer with an attitude is definitely offensive to me. I was more upset of that than the attitude the technician gave me at the window for my prescription not being on the system, telling me how they are busy and that prescriptions just dont come across the system just like that. If you are in this profession and you are overwhelmed find somewhere else to work. Walgreens need to train their employees better, this is not just a job, it is also patient care which requires to care about the people you taking care of. Feel free to reach out to me if you want to further discuss my experience and recommendations your management could take in order for your customer experience be a pleasant and satisfying one.
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September 2021 by Victoria Logue
Do not come here, pharmacy staff is awful. This store needs a quality assurance check.
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August 2021 by Ivan P.
Horrible customer service with the worst pharmacy times! Not only does it take 3-4 days to fill a prescription. The only hours they are open are M-F 8-11 and 1-5. Good luck getting your prescription if you have a job. Go across the street to Publix.