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July 2024 by JustAustin
Shay Corey and Brandon helped me out, in and out in 5 minutes. They all deserve raises.
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July 2024 by Robert Hopkins
By far the worst phone service in Beaufort. For this particular location, completely unreasonable costumer relations for weeks. The lack of competency from the employees caused a made up bill to get sent to collections on my wife’s behalf. While she’s in the hospital having a baby, she’s getting calls from debt collectors for a business we have no ties to.
Verizon lied to her and told her a more expensive plan would give her “priority” service in the area. Completely made up, couldn’t even send text messages in 80% of Beaufort. Anytime we left home she was without service. She returned the phone, cancelled the plan, moved to T-Mobile.
They later denied receiving the return, ( we have the return receipt) and wanted her to come to the store for whatever reason, but she was due to give birth any day, and informed them she had returned it. They said she has to come to the store to pull up her account, which is a complete waste of time. So now we have to settle a claim with a debt collection service because of this locations Busch league business practices.
Employee: “ It looks like the representative you were dealing with didn’t take your phone off the plan.”
Wife: “ Why didn’t he?”
Employee: “I don’t know.”
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July 2024 by Rodolfo Mastache Juarez
⭐⭐⭐⭐⭐
I had an excellent experience at the Verizon store! Shari and Mercedes were incredibly helpful and knowledgeable. They took the time to understand my needs and provided great recommendations for a new phones and plans. Their friendly and professional demeanor made the whole process smooth and enjoyable. I highly recommend visiting this store and asking for Shari and Mercedes for outstanding customer service. Thank you, Verizon team!
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July 2024 by Oscar Dobson
My experience with Shari ( Mercedes Campilango’s trainee ) was phenomenal! I came in for a simple trade-in for a coworker and left with extensive knowledge on how switching to Verizon can be beneficial to me and my family. I look forward to transitioning with her assistance!
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July 2024 by Jerry Cave
Tulip Rispoli was incredible. He solved all our issues! Thank you
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July 2024 by Chelsea Weatherford
Tulio Rispoli was the best help!!!
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July 2024 by Connor Cave
Tulio did a great job
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July 2024 by Gerard Byrnes
Awful. When I went there, the sales rep tried to rip me off with a phone case and then also lied to me and signed me up for a Smart Watch line that I never agreed to, which I am saddled with now. What else can you expect from people that work at places like this, though?
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July 2024 by Lori Tuten
I walked in to the store, defeated from trying to switch from my old phone to my new phone, locked out of my icloud ....Nas opened the door and I asked him if he was patient and he said "very". Long story short, he helped and educated me on what to do and what NOT to do! After patiently doing all he could to get me up and running, he told me I could call him if I ran into a snag and he would walk me through it. He was so helpful and you are very lucky to have him on Tuesdays at your store. Thank you, Nas!
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June 2024 by Dena Torcivia
We set out to modify our plan to be more affordable and replace a phone. We were helped by Shika who was gracious and worked very hard to find the right options in our plan to fill our needs. We left very happy with two new phones and a pretty big savings.
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June 2024 by Brandie G
The upgrade experience was one of the best I've had yet.
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June 2024 by Tony Ray
I had called asking about an upgrade to my Google Pixel phone. They spent a lot of time explaining my options and even picked up extra stock since I was only passing through this town for one day via boat. Once I arrived at the marina, the bridge crossing the River was under repairs and closed. I couldn’t afford to wait, so I found a closer Verizon store. Austin was very gracious about my change in plans. Great customer service!
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June 2024 by Natajisia Smith
Tashika is awesome! I was able to save money on my bill and get a new iPad. She walked me through the whole process of my payment as well as any additional discounts I am qualified for. She always goes above and beyond to make sure her customers are satisfied.
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June 2024 by Susan Rhodes
I got 2 phones...both were set up under my Google account this is a problem
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June 2024 by Glenda Wallace
Knowledgeable and very patient with my many questions. He has a great personality and pleasure to work with. He covered everything from A to Z. I'm very happy with my purchase and our interaction. Thank you Ken!
