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February 2024 by Cynthia B.
There is not a rating low enough for this store. Bag handles break every single time I shop there. I have complained all the way up the chain but they do not care because they are trying to get you to bring your own or purchase reusable bags from them. Items are not bagged properly: Lettuce on the bottom of the bag, for example. I appreciate the jobs they offer to people who need them, but training is lacking. To put up with these issues continuously along with their high prices compared to identical items for much less in other stores is too much to ask, especially since they seem disinterested when you point out these concerns repeatedly. Hello Kroger. Here I come.
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January 2024 by Julie H.
the meat manager Justin is the most unprofessional person in this building . while conversations with him may have been few it was still enough to let me see the type of man he is and what he represents on behalf of bree mooney the store manager ... on one occasion he stated directly to me " he made it so uncomfortable for a previous employee in hopes that he would quit but the man was relentless and just wouldn't " . what's unfortunate is the fact that many of us are not relentless we have families and bills so we're determined to endure harsh situations to make ends meet . it saddens me because my own fiancé was also pushed to leave because of this harsh treatment with promises of promotion and a full time position and nothing was done . this is a reflection of discrimination; looking at this from my own point of few i too work in management and would never take things to this measure . i believe in being straight forward and maintaining good wholesome friendships with my employees.
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October 2023 by Jackson R.
I love the publix shopping experience, it's on par with Harris Teeter. The problem is, I started eating their subs and they are delicious. After that, I tried the hot food bar and that was also very good. After they got me hooked on the food, I started the notice that the customer service at this location specifically is absolutely horrible. It routinely takes up to 25 minutes just to get a sub sandwich with a line of only 5-7 people. Tonight, I stood at the hot bar for nearly 10 minutes before an employee finally came out from the back of house to work the hot bar. After that, a customer spilled something all over the floor, so the employee had to leave again to clean up the mess. It took 20 minutes just to get some pre-made chicken wings. The employees are also non-verbal. Don't expect any courtesy, greeting or just acknowledgment of your existence in general. These employees are more like zombies than people. So thanks a lot publix, you reeled me in with your delicious subs at reasonable prices, but I have to go through hell to get it. Hire some more workers. Pay them a livable wage and maybe you can get a decent worker with passable customer service skills. Figure this crap out.
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September 2023 by Iris C.
I am a avid fan of Publix, it is one of the expensive grocery store but when it comes to staff you have to hand it to them they certainly know how to teach them customer service. They are by far way a head of their competitors, just keeping checking for those BOGO's
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August 2023 by Cassie B.
Subs are so good but never ready on time when you do the order ahead and the deli employees are not nice. When you order ahead there's no reason why i should still have to wait in line for my sandwich to be made LATE
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June 2023 by David W.
Another bad review but I'm tired of this crap! I buy the same snacking pickles every time, this time I couldn't find them but there was no empty space on the shelf so I thought they must have stopped carrying them. Then I read the price tags on the shelf and there it was, Sucker Punch Spicy Garlic pickles $6.xx but instead of the correct pickles being on the shelf there were jars of Vlasic pickles. There was an employee in the aisle so I asked him about it and he told me he was a volunteer and couldn't help. When I was in the checkout line I asked the employee checking me out about it and she said she couldn't help and that I needed to go to customer service. At that point I've done enough, I noticed YOUR mistake and tried to fix it with 2 people. IM NOT HERE TO DO YOUR JOB FOR YOU, ffs, it's a grocery store, a crayon eater could do it. Publix in south Florida was nothing like this store, the Floridians would have rioted by now.
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June 2023 by Taisha S.
This Publix compared to the Lady's Island Publix is a very far cry. I stopped by the Publix store on Lady's Island for 6 rotisserie chickens for a repass for a grieving family and not only were they available but the were so hot and tasty smelling in the car that we decided to get one for ourselves but instead we wanted to stop by the Beaufort store since we live 2 miles (roughly 5 minutes away) from that location. We arrived in Beaufort Publix they had NONE ready. No fried chicken, no nothing....on a Sunday afternoon!! They the guy says let me check the back. He comes back 3 minutes later and says " I have good and bad news- good news, we have rotisserie chickens, bad news- it'll take an hour". Please know, THIS IS ALL BAD NEWS. Now we have to drive onto Lady's Island all because our local store was lacking. We asked for a manager and who ever that was was "unavailable". Beaufort Publix: GET YALL STUFF TOGETHER!!
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May 2023 by Mae A.
I absolutely love shopping at this grocery store. Every time I go, I have to stop at the seafood department. They have such great deals. I always find everything that is on my list, and I can't say enough about the customer service. It's top-notch. I also don't have to check myself out. They have plenty of cashiers for that. Love it. I highly recommend this business.
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April 2023 by Kylie T.
The store manager is not only up tight she's so snoodt when you have an issue to speak to her about . She's always focused on the produce manager every time I come in the store . Very unprofessional how tight her clothes have to be her chest falls out every time she bends over . Or maybe that's her intent .
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February 2023 by Courtney U.
I love this Publix me and my husband always go get a poke bowl from them. They give a huge amount for the price you pay. The nice man working at the sushi station is so sweet and kind. And always gets us in and out. The store is updated and it's got a very modern touch. I shop her quite often and I've never had a problem with their pick up drop off etc! They are AMAZING!
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February 2023 by Rachel S.
I loved the way the store was organized I could find everything I needed and Jennifer Williams at the sandwhich area helped me make the best salad and recommended the popcorn chicken nuggets for my son and he devoured them before we left the store. She is a wonderful person and she was so nice to my son. Thank you for the awesome service.
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November 2022 by Frances G.
This store is really terrific. It's spacious, clean, bright- and the workers are friendly. What a welcome new Publix!
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September 2022 by Earlene Mills
Thank you Publix for not hiring rude cashiers. Happy customers brings more money.
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August 2022 by Robert G.
We have been good customers of Publix since Florida in the 1980s. This new store is nearly but not quite state of the art for Publix. Physically, it is an improvement on nearby ladies island and seems to have more inventory and selections. Just like all Publix stores going back decades, another reviewer was spot-on talking about inattentive upper management standing around and being useless. Still, as always, Publix managers are almost always tall white men. We have noticed that for decades. Pity! Quality of staff is mixed as with most businesses these days.
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August 2022 by Graye M.
Managers stand and watch people walk out instead of jumping in and helping where they're needed.
