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May 2023 by BONNY GORDON
We came to this bank because of the reviews we read and we were not disappointed. Caroline was a pleasure to work with. She really took the time to hear what our direction and need was and was happy to offer solutions.While we were there I smiled as the tellers and bankers were creating nearly everyone who walked in the door by name. This is what we were looking for with a bank relationship in Beaufort.
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February 2023 by Jeff P
Caroline Goodrich at the Lady's Island Beaufort branch is professional, super friendly and very capable! Thank you for EXCELLENT customer service
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July 2022 by Lauren Phifer
We love banking with First Federal Bank. They treat you like family and do everything they can to meet your needs. Great staff in every department!
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June 2022 by Katy Jones
We cannot recommend our bank highly enough! They are extremely helpful and, courteous professional, professional, and expedient. They took the time to meet our needs in a very specific, long-term focused manner. In this age of online banking, we continue to recommend our bank for its local attention to detail and our ability to sit down with people face-to-face while still having access to tech based banking solutions.
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June 2022 by Jason Watkins
Best local bank ever!!! As a customer for more than 25 years, they feel like family. Debbie and her crew make banking there a pleasure. They treat me as if I own the place every time I walk in.
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June 2022 by Stacey Govito
I recently had many questions about my accounts. When I called, I spoke to Debbie Mattox and she went above and beyond to help me with what I needed help with. Everyone is so pleasant and accommodating, never too busy to assist a customer with their banking needs. Highly recommended!
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June 2022 by Jennifer Falk Milligan
The most helpful and professional service! Both our small requests and our more complex banking needs are always promptly resolved. A great team at every level. Just fantastic!
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May 2022 by Gwen Sanders
I have been banking with First Federal for over 2 decades now, and never felt the desire to bank anywhere else. There is no comparison to the customer service. From the tellers to the bank managers , they respond immediately to my questions or concerns. I will continue to recommend this bank to friends and family .
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May 2022 by Mona Sturgis
We're so happy with the service at First Federal Bank - both the Port Royal and Ladies Island branches! The staff is always so friendly, prompt and helpful to accommodate all our banking and notary needs! We recommend them highly!!!
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May 2022 by Janet Winemiller
5-Star Personal Service! Even with the convenience of online banking, I think it's important to have a personal connection with your local banker, especially if there's a question or problem. The highest level of security is working with a banker who knows my face.
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April 2022 by Angus Trask
The staff at the Lady’s Island branch of FFB has always been exceptional. There are many that I could mention but Debbie, Renee, Bobby and Kim stand out and they always seem to go that extra step I’ve called Debbie several times while out of town and always she is able to take care of my requests. Banks in the Beaufort area are a dime a dozen, but you will receive the best service here as they really know how to treat their customers. Highly recommended. Been with them from day one.
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April 2022 by Christi Trumps
I have been a loyal customer of First Federal Bank since the early days when they were Lowcountry National Bank and then CBC National. Happily - and of high importance to me - throughout these transitions, many of the faces have remained the same in Beaufort/Lady's Island, and the bank still retains its friendly hometown flavor. You can expect to be greeted warmly and to have your business concerns addressed in a competent and professional manner with a personal touch. Special shout outs to VP / Financial Manager Debbie Mattox, Mortgage Closing Coordinator Kim Gentry, Senior Mortgage Loan Officer Bobby Askew and the always cheerful tellers at the Lady's Island Branch - all of whom make doing business a pleasure.
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April 2022 by Patty Crower
April 15, 2022We have been customers of the bank that is located at 36 Sea Island Parkway for 22 years. Since April of 2004, that bank has changed ownership and management several times. AND YES I AM VERY SATISFIED WITH THE BANK!! Allow me to explain the reason. Her name is Debbie Mattox. Debbie has the character traits of both intelligence and integrity. Her educational background includes a banking expertise and for 22 years we have had the privilege of calling her “our banker.” In addition we have recommended her to others moving to the Lowcountry area.Debbie serves all these customers with her extensive banking knowledge, with courtesy, with kindness, and with promptness. I will continue to recommended her to new folks coming to our beautiful area. Thank you for allowing me to comment on your bank.
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April 2022 by Dr Rose Bengal
Always professional, efficient, and very amiable service. The entire staff at the Lady’s Island branch seems to know all the customers and everyone is smiling and seems genuinely happy to be working there. Helpful, no-pressure advice about investment and other services. A pleasure to bank here
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April 2022 by Patty Crower
April 15, 2022 We have been customers of the bank that is located at 36 Sea Island Parkway for 22 years. Since April of 2004, that bank has changed ownership and management several times. AND YES I AM VERY SATISFIED WITH THE BANK!! Allow me to explain the reason. Her name is Debbie Mattox. Debbie has the character traits of both intelligence and integrity. Her educational background includes a banking expertise and for 22 years we have had the privilege of calling her “our banker.” In addition we have recommended her to others moving to the Lowcountry area. Debbie serves all these customers with her extensive banking knowledge, with courtesy, with kindness, and with promptness. I will continue to recommended her to new folks coming to our beautiful area. Thank you for allowing me to comment on your bank.