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February 2024 by S F (Scott)
Mavis Tire & Brakes, Batesburg-Leesville SC location, provided me with superior, friendly, and competitive pricing/services.I initially went to them as a referral from a competitor because that shop could not see me till the middle of the next month. Unfortunately, I had a prior scheduled trip and could not wait for them to schedule me in. This company, which will remain unnamed, provided me a reference to Mavis Tire & Brakes.Upon my initial call, I was greeted on the phone with a very professional, empathetic employee, Aaron. He was very amenable for me to bring my vehicle down later on that day – stating that they would work me into their day’s schedule.On arrival, I met Aaron and was thoroughly impressed with his professional/ethical skills/persona. After describing the problem, he asked if we (he and I) could take a short test drive to perform a short road test for an initial diagnosis. Within a minute of the start of the test drive, Aaron was firmly assured with his suspicions that there were multiple issues and that they needed to definitely need to put the vehicle on the lift to clearly identify the exact problems.After about ten minutes on the lift, Aaron returned to let me know their findings. I was escorted to my car and as we were going through the findings, he was very deliberate in describing their findings and providing me with option, guidance, and alternatives. Clearly, there was a serious problem with the front-end of my car showed me that I needed to have Mavis Tire & Brakes perform their recommended repairs to ensure I was driving a safe car and to prevent any further damages that might have occurred if I had not come in then to ‘fix the noise’ that I initially heard.After about 15 minutes of wait time, Aaron returned to me with a quote of what was recommended to repair. During this interaction, Aaron was conscious of my budget and my lack of more mechanical knowledge and walked me though all the possibilities as well as communicated very well their competitive prices to fix my car. Once was was initiated, Aaron was acutely aware of my time and keep me apprised of the approximate time to completion of the repairs.The repairs were more extensive than originally determined and due to outside factors outside of his control, he had to push off the initial time to repair to later that same day. Around closing time for Mavis, Aaron called me and advised that they were still working on it and if I wanted to return to the shop (20+ minutes away), I could wait their for the team to complete the full repairs.On arrival, Aaron greeted me & advised that they were still working diligently on the repair and that they would have it to me as soon as they could – assuring me that they were going to make completely sure that I had a safe car to continue using.Near the end of the end of the entire repair, Aaron personally took the initiative to perform a test drive with me in the vehicle to make sure that all of the repairs were done correctly, and I was satisfied with their work. Due to unforeseen changes to a metal item related to the brakes (which was making a noise of the final test run) they stayed, continuing to adjust and test until they had resolved this last-minute adjustment that was needed.I can completely, honestly say that I was utterly amazed at the level of professionalism of Aaron and his team provided to me. It was ‘outstanding’. I could not have asked for a better experience in dealing with Mavis. He, and his team, are consummate professionals experienced in tires, brakes, and front-end work - and a made sure that I left there a very satisfied customer, which I was. I highly recommend anyone with issues similar to mine to give Mavis Tire & Breaks an opportunity. Aaron deserves 5 GOLD STARS.
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February 2024 by John Ostendorf
Aaron and his team are top notch. They fully inspect your vehicle and give you a honest review of what is needed to keep your car safe. Great job guys.
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February 2024 by alicia Walker
Staff is very friendly and proficient. The young lady upfront is very direct and informative in a friendly manner and explained things so I could understand what I needed.
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February 2024 by Madison Willis
Loved my experience at mavis tires went in thinking I had one problem and they were able to help me figure out what the real problem is and were able to get me in to fix on my car Aaron made sure he was giving me updates and helped me get a good price thanks so much mavis tires but bigger shout out to Aaron thanks so much
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February 2024 by Shawntorea Smith
Great assistance
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February 2024 by Michelle Gilmore
I visited this establishment a week ago to have new tires put on a truck that we bought my Daughter. They went above and beyond helping us get this taken care of as we were in a bind after she had totaled a previous vehicle and needed this for school and work. Aaron, the manager, was excellent and went above and beyond what you would call customer service. He is a value to your company.
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February 2024 by David Shumpert
Arron was great to deal with.
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February 2024 by Annie Coleman
Aaron was awesome! We will be back when needed!
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February 2024 by Ashley Poston
Aaron was great!!! Helped me with getting my services done wit little to none! Timing was on point
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February 2024 by Ty Bouknight
Store manager Aaron schooled me on some new truck tires at Mavis in Batesburg. Looking forward to seeing how they ride. He was very helpful, highly recommended!
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February 2024 by Tyler Deshane
Best service, Arron is amazing!!
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February 2024 by James Bordeaux
I made a appointment got here 45 mins early and it's now 30mins after my appointment and they still haven't got my truck yet but I will say that there employees are top notch had a great time talking with them about my truck and other stuff but they definitely new to work on their booking
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February 2024 by jonathan frye
Great service.
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February 2024 by alexandria
Mavis always has great service! Aaron was able to get me back on the road quick!
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February 2024 by Darin Estabrook
Great Customer Service Similar To When My Wife Worked At That Location