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December 2023 by Arianna Roberts
From start to finish we got nothing but the best of service from this company. I cannot say enough of how they handle and delivered our stove to us. He was on time and with care he took care of everything and then took the time to make sure everything was working before leaving. He even made sure everything was leveled with the rest of the counters "which no one has ever done for me before". I know i will never go to another appliance store as long as these people are still in business.
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December 2023 by Dale Cate
We recently had an appliance go out and needed it replaced asap. We were so impressed with the service in the store that we purchased 4 additional products for a future renovation. The delivery was made exactly when promised and the technicians were very careful when replacing our appliance. I highly recommend this business and have already shared it with a friend.
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November 2023 by Debbie Moore
My boyfriend bought me a new refrigerator at Lowes in December. Ice was building up in freezer. A repairman was sent out and found the defect.Whirlpool ordered a new one and Upstate was suppose to deliver it. After being given the run around since 10 this morning and after I had cleaned this one out. They kept giving me the run around and said they could not deliver today. I went thru all this hassle for nothing. I would never reccomend this place. The lady was rude saying I was getting a Free refrigerator! Oh it is not Free my warranty is still good and my bf paid almost $900 for this refrigerator.
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October 2023 by Rikayla Johnson
Will definitely be recommending to everyone. The customer service is one of a kind. They were all extremely helpful. Jenna was the first person I encountered and Ray was the last. I don't remember all of their names but everyone in between was just as amazing! Ray cared about making sure all of my appliances were installed correctly and worked properly. He was very nice, friendly, and knowledgeable. So if you are looking for great customer service and great prices, look no further!
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October 2023 by Amanda Melton
I went to several places, but ultimately picked upstate appliance because grade A customer service, 2nd their prices were great, 3rd they delivered same day which they didn't know if they could work it in today, but found a way, and I greatly appreciate it.
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September 2023 by Elle Lane
They were informative, respectful, affordable, and quick. They even allowed us to pay at install as we didn't have cash on us when they were about to close last night. We had missed the installers call and he arrived before we did and he was understanding and patient. They have restored my faith in local business and I will recommend them to everyone.
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April 2023 by jd wolfrey
Quick friendly service had what I need didn't get into any extra trying to sell me new stuff just gave me what I was there for and I appreciate that
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January 2023 by lisa fields
Rick is awesome! My dryer & dishwasher went out,he had me back running in no time. Highly recommend,??
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January 2023 by Ethel Robertson
They were very nice and respectful. They did everything to help solve my issue. ? ? ?
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January 2023 by Travis Chapman
Rick with Upstate Appliance is Awesome got our dryer working like new again.Also the ladys that call to make appointments is very professional. We have used them for other appliances and always get taken care of. I would highly recommend them to anyone
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January 2023 by Daveda Janine
Excellent and prompt customer service! The delivery guy, Ray was awesome! Mark was also awesome on my first visit to the store! I will be using them for my future appliance needs
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January 2023 by David McDade
The 3 Ladies work there are so helpful and I let them know that I had never walked into business with women running ig it. They are very efficient and knowledgeable about what they do. Thank you Ladies so much.
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January 2023 by Alex Street
Amazing service and overall experience! Upstate Appliace gave me the expertise on which refrigerator to buy and WHY to buy it, their prices were very reasonable, and their installation process was quick and efficient. They truly care about their customers and are so great to work with.
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January 2023 by Robin W
Absolutely outstanding customer service from Jenna at this location. She demonstrated professionalism, empathy, and determination, going above and beyond when I called to inquire about a much-needed part for my fridge. Couldn't have asked for anything better because she far-exceeded what anyone else in the industry could or would do. She put the "care" in customer care. Seriously.Check out this location, you won't be disappointed with their customer service.
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January 2023 by Kate Cason
The dishwasher we purchased from Lowes broke in less than 4 months. We were referred to Upstate Appliances, Inc. Upstate Appliances ordered replacement parts and quickly repaired our dishwasher to new condition. They were courteous, prompt and did great work. Thank you!
