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April 2024 by Adam Hood
Terrible company. I cancelled service 2 days after the start of a billing cycle and will have to pay the entire next month I will not use. They refused to pro rate the bill and just repeated the same cooperate jargon over and over again. I will be warning all of my family and friends to avoid at all cost working with this company.
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March 2024 by Wake The Israelites
Once you are seen they take great care of you
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March 2024 by Sunshine M
Store staff is is rude and does not treat customers with respect they should be shut down
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March 2024 by Neal Boggs
Not 2 people working....wait 1 hour to return equipment...
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March 2024 by Dusty Jackson
Slow. Plan on waiting half a day for anything
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March 2024 by Josh Taylor
I do not recommend spectrum for internet at all. The reason is because I’m moving to a piece of property beside my family that has them and they say I can’t have internet. My home is within 100ft to there’s but I can’t have internet there and they won’t tell me why at all.
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February 2024 by Jason Whitfield
Got the best customer service I give you 10 out of 10
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January 2024 by Kay Rhodes
The service techs are so helpful. No wait if you make a reservation online.
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January 2024 by Jolene Gray
I went on a Wednesday after lunch was not busy know long lines or wait
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November 2023 by Patricia Nixon
Very helpful however I received the wrong router they quickly sent someone out to replace it the very next day I can't I just don't understand why they and Cricket and Charter give all these awesome deals to people who are new but the people that are in good standing and have paid their bills on time in the past they don't get this deals isn't that odd huh?But the lady at charter was extremely helpful as I was looking for a new phone greatly appreciate her.
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November 2023 by C J
This is more in reference to Spectrum Mobile itself. I left T-Mobile 2/23 because after 3 years, they still wouldn’t let me upgrade. Spectrum offered a promo & I took it. Immediately, I had issues. My payment was applied to new account rather than old. After 6 months of having been escalated, it was made right. I paid the first bill this month (11/23). Meanwhile, both of my lines have had issues of dropped calls & bad signals. This past weekend, I broke up with them upon being able to go to Verizon. While my bill is a definite jump, I hope it will be significantly more reliable than the experience with Spectrum mobile. I did learn from Verizon that Spectrum is a reseller of theirs. Also, spectrum told me I couldn’t port my number. The rep actually got an attitude with me and told me “you can’t do that.” Verizon got it done.
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November 2023 by Angela Curtis
Gregory came out to set up my internet in a house that I am renting. All of the lines were cut and he went above and beyond to make sure that my service was set up today. He was polite, professional and knowledgeable
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November 2023 by Hunter Dial
Wait time was ridiculous just to pick something up, store needs more staff during high traffic hours.
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September 2023 by Javier Barreto
What's they're to say... got in, got a turn from a device sitting in front, waited a few, got called out, and then got out.Walked out with the modem I needed and the lady who came at me with all the Southern charm magic.
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August 2023 by Jamie M Brown
Only two people working on the store..... with over 20 people waiting
