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October 2022 by Carol Brownell
Not as much merchandise anymore, but we can usually find what we need. Menswear, womens, career, and shoes are a good buy
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August 2022 by Catherine Harris
I ? shopping inside at Jc Penney's at the Anderson Mall. They always have great items and the savings are mind-blowing and you just can't beat a great deal at check out. Shopping online is great as well. I love all the coupon options to save even more on your purchase.
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August 2022 by tony hooper
Worst experience at a major store. All store employees having a meeting on the sales floor. No one to help customers or check outs. The location is in desperate need of leadership.
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August 2022 by Sunflower Bell
Really hot in the store. Almost passed out! Couldn't really shop
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August 2022 by Sophia Neal
I went in looking for a product and the employee was very helpful and showed me the whole line of products of the brand I was looking for. They product I wanted was out of stock and she was quick to jump ahead and order it online for me!
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March 2022 by taijay evans
I placed an order on 03/18/22. The estimated deliver date was 03/23/22, well so far I've received 2 of the items I ordered they were in 2 separate shipments. The first package was delivered on time, the second package was late and an item was missing. The rest of the order has been split up. They said another package was shipped and estimated delivery was 03/25/22, now its been delayed. The fourth package estimated date is Monday. It wasn't a big order. I will not use JCP again and I'm going to return the items because they are no longer needed.
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February 2022 by susan sullivan
Bought some school clothes for my granddaughter and as most people money is very tight these days. I washed them once in cold water and they shrunk very badly!! Had never had this problem with any clothes I had purchased for her in the past. I was told that it was an inconvenience but JCP policy is to only help you if the product has not been worn or washed!!! Do I have psychic abilities that I would know when a garment will shrink!!! Would not have given any stars except you can only leave a review so you must give them at least one. I am very disappointed in Penny's for this horrible service and policy!!! The Shirts are very cute and I was very disappointed but all companies want is your money!! If anyone else has had trouble with Penny's please let others know so they can shop elsewhere!!!
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December 2021 by Cassandra Townsend
I placed an order online and almost immediately realized I had purchased an incorrect item. I immediately called Customer Service to change the order only to be placed on hold for over an hour, after which I spoke with Edwin and then Nancy the supervisor. Because the order had been placed for over 30 minutes, they were unwilling to make the change. No consideration was given to the fact that I had held on for over an hour to speak with customer service. I can assure you that I will not waste another minute of my time or a dollar of my money shopping at JCPenney.
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December 2021 by K H
JCPenney: not much has changed about this store since I was in High School, not going to lie - I appreciate that. Store is clean and has been kept up pretty well. As is typical for Retail, Assistants are there but you will have to look for them.
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December 2021 by Harold Roth
JC Penney is fine!! We haven't been to a mall since before the pandemic started. The clothing was somewhat limited in sizes. I Completely understand. We like the St. John's Bay brand. A very nice store. Thanks
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September 2021 by Melissa
Do not return anything here, especially if you purchased something online or at another location. They will not give you your entire refund and they will refuse to reverse the refund so you can return the items somewhere else. Received only $9 of a $34 Goop Unseen Sunscreen, used twice. They will make you stand there for 10 minutes while they arbitrarily fiddle with the computer and then call a supervisor so the supervisor can tell you that the Sephora location is leaving JCP, "But don't worry! We're getting our own makeup store! And it will have both high end and low end JCP brand products!!".
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November 2020 by Patricia Coles
Very helpful. Good selection. Free samples led me to purchase more.
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August 2019 by Herando Sanqui
It's makeup for females, not guys playing dress-up.
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May 2019 by Blake Allen
Unprofessional staff! That sums it up! I stopped by this mall one Saturday morning. Went by here to look at their cologne, and was not acknowledged by the staff. It's not that I except to be treated like royalty, but business was slow & not even greeted? This is a very small dept. inside the JCP. Also had 2 people on staff that were just sitting and chatting? Who trained them, obviously missed a good sale! Went to Dillard's and warmly greeted, customers spend more when given good service!
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April 2019 by Kayla Roberts
I was lucky enough to be helped by Holly. She was sweet and so so helpful! She went out of her way to match me and make sure I knew all about the foundation she was recommending. I love the Nars foundation and it is my perfect match. Thanks for helping me feel and look my best! Will definitely be returning