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February 2025 by Tatyana Romanchenko
Don’t like that there isn’t a staff running the place in person. And the access hours are inconsistent. There are a lot of people that go in and out of the units with shopping carts and seem to have access to the units that they’re living in at all hours of the night. And the people that live in those units offer help hoping to get paid. Makes me extremely uncomfortable. There are people walking their dogs there like it’s a dog park. Don’t understand why there is a gate if it always stays open. we pulled up a few minutes before 11pm our access to the unit was cut off to unload our belongings after being told we had access till midnight.
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January 2025 by Aaron Jaggers
Don’t store anything with this company. They ruined all of my family heirlooms , paintings and from my late mother’s home. Gone forever and all they offered was $2000 insurance check . A few years ago we had a cold weather event and this place let temp get down to freezing during a power outage . So all the pipes froze and sprinklers filled the building . No generator for backup power . Asleep at the wheel . And no one onsite . I put this stuff in there to be safe secure and cared for until i could move it out of state and now it’s all lost . Do not use this company
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December 2024 by Sonia Lewis
They were very professional and answered my email immediately, also very polite on the phone, Bailee was wonderful and very helpful
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November 2024 by Shana Johnston
Bailey was my representative today and she was very helpful and she also was very kind and patient and that’s a plus so thank you and head off to Bailey
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November 2024 by Rhonda Bolton
Bailee was great and super helpful!! Highly recommend!
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November 2024 by Emily Estes
We loved storage ease while we needed it! The convenience of being able to go come and go was perfect! Bailee was great when it came to any questions that I had!
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November 2024 by John Heatley
Brittney was excellent. She helped me with a maintenance issue. She was timely in response and kept me informed throughout the process.
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October 2024 by Zachary Alexander
Baylee was very helpful in assisting with finding the right unit.
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October 2024 by Chris Grant
Very helpful and easy move out process
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September 2024 by Robert Moore
Hurricane Helene left me with need for self storage unexpectedly. Had technology/ internet / access problems. John was great. Helped so much, was patient and even offered to stay past his shift to assist. He made a hard day a little easier. Thanks
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September 2024 by jhelton1 Helton
The Customer Service that Taleed showed during this experience is EXCELLENT. He is both were very knowledgeable and understanding, but most of all KIND. I had never rented a storage shed much less a Smart storage shed. I wish every business had someone like him. Thank you so so much!!! Will definitely recommend StoreEase to everyone.
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September 2024 by Tracey Ray
The main complaint is that there were no working lights on the hall at the unit that was rented to me. So my movers had to move everything in with our phone flashlights. I called to report this to the company and was told a work order would be done. Never fixed. I sent an email about it. No response. Never fixed. So after a few months, I moved out and called to complain and asked for someone to call me to discuss a partial refund (moved out early in the 3rd month). Was called by a second worker who told me someone with refund authority would call. No call. Charged the full payment for that 3rd month. Again, movers had to move property out using flashlights.
There is no worker physically present on property. There were other issues, too, (including the high rental costs,) but I will just leave some advice; I would not recommend this place. There are many others to choose from.
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August 2024 by Debbie Lollis
I would like to thank Lee Ellen for her expertise in helping me to set up my account for unit 2015. She was very knowleable and helpful throughout this process. I could'nt have set up my account without her assistance. She was very patient and went step by step throughout the process. She is an asset to your company. Thank you Lee Ellen
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August 2024 by Shawn M. Knox
Had some issues with the website signing up but sent a message through the website contact form and received a call shortly afterwards from Sparks offering to get everything set up over the phone. Sparks was helpful and quickly set up my account and I was able to access my unit that day. The unit and facility at East West in Anderson SC are nice and conveniently located for me. So far so good. I would highly recommend.
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August 2024 by Deloris K- Key
Thank you Taleed,for your expertise and patience as assisting me with my virtual move in account my experience with your help which allowed me to feel securely trained to enter & exit my unit. Thank you Taleed, for your professional property mgr skills Awesome!!
I will refer many to your company
Blessings
PS I love my experience because of Taleed PROFESSIONALISM!!!
BLESSINGS.
