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February 2024 by Jocelyn Mack-Smith
Good selection
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February 2024 by Rob Blackburn
Nice greeting lots of selection constant sales going on.
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January 2024 by Edna Moore
They are always pleasant and helpful.
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December 2023 by M. H.
The shoe salesman reminded me why it really is better to shop for shoes in person. He made sure we had the appropriate size, and he was very patient as we made our decisions. Thank you!
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July 2023 by CaitieT
Went in today to see what was available and my son noticed the little attachments that go onto the crocks in the case at the front. There was a set he wanted to get for his brothers but after discussing that there was something else he was hoping to get them we decided to wait and come back next week. Randomly and very kindly, the cashier asked if we would like her to hold them for us since there was only one of those sets. I said “sure that would be great”. After giving my name she asked how long we would like her to hold them. I asked if next Friday would be alright and she said sure. At this point the manager who was standing by the register looked at me and said in a very condescending tone, “we can do it this one time but we usually only do two day holds”. Not wanting to have any kind of unpleasant conversation with our son there I simply said, “that’s fine”. After leaving and heading to the store next door my husband said that was very rude of her and I said we could go back and tell them to not bother holding the item. Instead he decided to just go back, pay for it and explain our feelings so in the future she might rethink how she speaks to customers. When he went back he was told the manager was taking a break which was odd considering this was maybe 2-5 minutes after we had left. When we walked back to our car we saw the manager hanging a sign from the window. Not wanting to cause a scene or seem alarming by going back in again my husband decided to call the store to speak with the manager. He was told at that time she had “stepped out”. It was very obvious she was avoiding us. Bottom line the cashier was so sweet and made a kind offer that we would have never asked for but obviously was unaware of the two day hold rule. No problem, but the manager should have addressed that with her privately. Instead she was very rude and condescending to a customer who didn’t even ask about the hold to begin with! And then to avoid us instead of doing the mature thing and apologize for her rude behavior was very unprofessional. 5 stars for the cashier and 0 for the manager who needs work on customer service skills.
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April 2023 by Diana Freeman
Me and my kids love shopping here for shoes and purses.
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February 2023 by Roxzi McCollum
Love Love this store. Great Customer service. i brought two pair of boots and some little high heel boots fir my baby girl all under 65 to 70 dollars.
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September 2022 by James Randall
Went in to grab a pair of shoes I debated on getting. Waited at the register (which was fine) but no one came. Even asked aloud if anyone was there. We only have a handful of shoe places in Aiken and this place missed the mark by a mile
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August 2022 by Brenda Rushton
My daughter got a pair a shoes a few months ago and the box had 2 left shoes. She (10 years old) called a couple of times asking questions about returning/exchanging them. The lady she spoke to was super nice to her and extremely helpful. She had the right shoe set aside for us when we got there. Not only was she helpful, but she was kind to my daughter. If I could give her customer service skills 10 stars I would!
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August 2022 by Anita Maria Raborn
Not enough selection, hardly no size Wide shoes and that's a must for me.
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May 2022 by Regina Herrin
Didn't find what I wanted. Someone greater you as soon ascyou walk in the door. They come and ask if you need assistance. Great place
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April 2022 by Melissa McMillan
Friendly staff, asked for help finding new work shoes and they took me straight to the perfect pair. Also good prices, got my new shoes for $10 less than everywhere else online.
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April 2022 by Christina Watts
The store itself and variety shoes and other products nice. However, The employees could be a bit friendlier, at least acknowledge (hello, thank you and goodbye) the customer when ringing them up.
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April 2022 by Amy Barnes
I really like The Shoe Dept. The employees don't bother U any.. unlike other show stores.
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December 2021 by matthew williams
Jazmen at this location was amazing friendly nice and actually cares about her customers needs. I called and asked about a specific shoe she pulled the size and had it ready for me at the counter. Not everyday you get great service hats off to her. Merry Christmas
