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March 2024 by Gina Easler
Our Ford Explorer was damaged on 11-6-2023 after a collision with a deer. All repair shops in our network told us it would be Jan 2024 before they could start any repair work. I happened to stop by Classic Collision to speak with staff the next day after our accident. I informed of our issue and instantly, the manager, Wes told me to get our explorer to him and he would start on it asap. We took our vehicle to Classic Collision that evening. Within a week they had begun repairs.Chris, the parts coordinator was lead on getting parts for our repair. Chris was diligent and forthcoming with information and did his best to get Ford Factory parts back on our vehicle versus aftermarket cheap product. Chris was transparent, professional, and understanding of our time, even after a few minor hiccups. After the few minor hiccups, Chris and Wes made those issues right through the process of our deductible. Chris and his team had our vehicle back to us by middle of Jan 2024. Chris reassured, if any issues presented itself from the repair, to contact him immediately and he would make it right. Just a week later, one of the headlights stopped working. Chris had been transparent with us on this particular replacement part prior to us receiving our vehicle back, in which he advised the headlight was an after-market part. Chris told us if it caused any issues, he would replace it with a Ford Factory headlight. Fast-forward, I contacted Chris about the headlight issue and two other small issues. Chris scheduled us in immediately, replaced the after-market headlight with a Ford Factory headlight and repaired the other two minor issues. Chris stood by his word and catered to our needs even after insurance considered our repair complete. It's hard to trust people in this line of work nowadays, especially when it's a corporate business but people like Chris still exist and we are thankful Chris was the overseer for the repairs on our vehicle and showed integrity and accountability throughout the entire process.
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January 2024 by Mario Martinez
The worst experience, we went for my Nissan Rougue, my insurance sent us to this place, where due to a head-on accident, they only replaced the bumper, they did not check the steering or the problem that the car really had, they said it was just paint, I had Take it to another shop, where they changed the stabilizer bar and the Axo on the side of the crash... in short it was a waste of money and time, they had my car for a month just to put some paint and a new bumper, and leaving The problem with my car, they also left it dirty inside and out... a real ordeal, I would never recommend it...
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January 2024 by Tammy Splawn
They called us yesterday saying my car could be repaired without accessing the damage first. Then we received a phone call last night asking us to bring the keys down. So after a 2 hour ride from where we live we get down there and a man walks out with a smirk on his face( I knew by that look it wasn't good news) and tells us it was a total loss. They could of called us last night and told us the same thing without wasting 2 hours riding down there to bring the keys. I would not recommend them.
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December 2023 by scb kai
This was the first time coming here. They are friendly but professional. They keep you updated on the progress of your vehicle. They did a great job.
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November 2023 by jennifer Harris
We will see susposed to be under new ownership last yr look car to gt small dent out of trunk and they were rude and didn't hook the back up camera back up I just recently went by and they were helpful this time we have another scrape to deal with so we will see insurance co. Only gives a couple of choices
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October 2023 by Matt Jennings
The corporate world has took over the Paint and Body business and this place in Aiken is a prime example. My car was dropped off as non drive-able and was picked up after it was “completed” and is still non drive-able. The work they did is laughable and nobody should bring them anything to work on. I now have a car that has to still be repaired and I’m having trouble finding a real shop to take on the work that Classic failed so miserably at. They caused damage from all the work they so called did and did not do. My car is not safe to drive so if you would like to bring your vehicle to a place where they cut corners and try to hide piss poor work, then this is the place. After all, their motto is “If you can’t leave all 10’s on the review don’t leave one at all, it will make us look bad”
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July 2023 by marion Edwards
Turn around time excellent. Friendly staff. Immaculate completely detailed vehicle upon return. Highly recommended. Thank You Classic Collision!
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July 2023 by Stephanie Diedrich
Took my jeep to classic collision In Aiken. They were very friendly and had great customer service. They went above and beyond. I would recommend them to anyone .Services: Steering & suspension repair
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July 2023 by Stephanie D.
I took my jeep to the Classic Collision in Aiken. They went above and beyond to naked sure my car was repaired the right way. They have great customer service .. I highly recommend them.
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June 2023 by angela pray
Classic collision got us in quickly they repaired two of our cars. They were quick , timely, and the repairs were excellent.Service: Body & Trim
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April 2023 by Lynn Enos
We were hit in left side rear on Whiskey 12/2/2022. The responsible party was insured with All-State. All-State told us to take the vehicle to Classic Collision for repairs. The rep at Classic took pics and prepared estimate but said only 1 of 3 parts could be found (the main damage was to the bumper and that was the part she could find). She said we should go ahead and purchase the bumper because she could only find one, and All-State would reimburse, but they were booked until late March 2023. That rep has since been fired and Classic will not do the repairs because they do not have all the parts (which was OK with us). Now we have to find someone else to do repairs after waiting over 3 months only to find out they won't do it.
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April 2023 by Ashley Noel
Very horrible experience. My husband & I set up an appointment with the receptionist for the following week to bring our car in for repairs. She even double checked with another lady for correct availability. She was provided the insurance information for the company that will be paying for the damages. We didn't do a claim with our personal car insurance, as we were hit by someone in a U-Haul & the U-Haul insurance is paying. I leave work earlier to make sure I make it there before closing & one of the ladies makes it seem like we don't have an appointment or anything. Then proceedes to tell me they do NOT accept this insurance company. When she heard what phone# we called she didn't even say anything. I had to ask her was that their phone# to prove yes we did call & make an appointment. It was a total waste of a week waiting for the appointment when we could've already been scheduled with someone else. No one called us to inform us that the U-Haul insurance wasn't accepted or that our appointment was cancelled. Very unprofessional!!
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April 2023 by Michael Davis
I was very discouraged at the fact it was by appointment only. The last thing someone wants to do when they have been in a wreck is make appointments to have a simple estimate done on there vehicle
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December 2022 by Shannon G.
Classic Collision has a friendly staff, and we appreciate the kindness of management as well. Our vehicle looks great and was so clean. Thank you for a job well done!
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December 2022 by Lloyd Goodwin Jr
I had a pleasant experience when I brought my Silverado in for a repair . They took me to rental company I got the rental dropped the rental back off at classic collision when repaired was finished and picked up my Silverado .. Hassle free they are my choice of any vehicle repairs is needed Use classic collision you will not regret it
