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March 2023 by Josh Porte
We paid this vendor $412 on June 10, 2021. We stopped by the shop several times, yet the work (reupholstering 2 chairs) is STILL NOT DONE almost 2 years later! He said he's had trouble getting help, Covid, etc. Yet today I just saw a review online of his shop, where people were happy that they got their work done in less than a week, and another said he quoted "8 weeks" but it was actually less time! We would like our chairs AND OUR MONEY BACK!!!
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March 2023 by Laura Bagwell
I really wish I had read these Google reviews before spending my money and exhausting my patience at this business.On Friday September 9th 2022, I took two very large, custom cushions (for an outdoor rattan sofa) to be reworked. Paid more than $750 deposit (on a $1900 job) to cover the cost of fabric and foam. And so began my frustration.I WAS warned about possible long lead time for supplies. And I did wait several weeks before stopping in to check on the status of my job. No supplies had arrived and my items were waiting where I'd left them.In November, Jazz assured me that my job would be done the week after Thanksgiving. When that deadline came and went without a call from him, I visited in early December. Not only was my job not complete, my items were still clearly visible -- untouched -- where I'd left them in September. Jazz promised that he'd complete my job by December 13th, then by December 20th, then by "right after Christmas."It's now February 20th 2023 and my job is not finished. I've been to the shop nearly a dozen times since September. Each time I get excuses for why my job is not complete, how overworked he is, how I'm next in line, how he had to do an entire trailer before he could do my job, how I'll "have it by next week," blah, blah, blah.I've tried being nice. I've tried being understanding. I was patient until I had no more patience. I even tried bribery by giving him a 10-pound bag of potatoes in December. I've tried expressing my frustration. I've let him know that I'm angry and disappointed.I guess the next thing I'll try is small claims court.Never, never, never take anything to this business. Nice guy? Yes. But full of excuses.
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February 2023 by L B.
I really wish I had done some research before spending my money and exhausting my patience at this business.On Friday September 9th and 10th 2022, I took four very large, custom cushions (for an outdoor rattan sofa) to be reworked. Paid more than $750 deposit (on a $1900 job) to cover the cost of fabric and foam. And so began my frustration.I WAS warned about possible long lead time for supplies. And I did wait several weeks before stopping in to check on the status of my job. No supplies had arrived and my items were waiting where I'd left them.In November, Jazz assured me that my job would be done the week after Thanksgiving. When that deadline came and went without a call from him, I visited in early December. Not only was my job not complete, my items were still clearly visible -- untouched -- where I'd left them in September. Jazz promised that he'd complete my job by December 13th, then by December 20th, then by "right after Christmas."It's now February 26th 2023 and my job is not finished. I've been to the shop nearly a dozen times since September. Each time I get excuses for why my job is not complete, how overworked he is, how I'm next in line, how he had to do an entire trailer before he could do my job, how I'll "have it by next week," blah, blah, blah.I've tried being nice. I've tried being understanding. I was patient until I had no more patience. I even tried bribery by giving him a 10-pound bag of potatoes in December. I've tried expressing my frustration. I've let him know that I'm angry and disappointed.Next stop: Small claims court (where he's been a defendant dozens of times since 1993).Never, never, never take anything to this business.
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December 2022 by Lynn Hamilton
?BUYERS BEWARE!!?After purchasing 2 wingback chairs from an antique store in Aiken In February 2022, my mom asked for a good upholster within the area. She was given the name “All That Jazz”. Took the chairs to the upholster the same day. My mom was given a quote for the repair and fabric price. After picking out new fabric and paying over $700 for the fabric, she was told the fabric should come in by early to mid March and he could have the chairs ready for her by May.Here it is 3 days until Christmas and my mom has yet to get her chairs. She has called multiple times over the past months and was told he needed more time because he was working by himself. Her and I made the drive from Lexington to his shop last week to get the fabric and unfinished chairs. He told us he really needed the money and promised promised promised to have them to her before Christmas. She called him again today and he said he was working on them but needs another few days.WE ARE BOTH HIGHLY UPSET WITH HIM AND LOOKING INTO TAKING FURTHER ACTION.
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December 2022 by Cherie Kinney
You will be disappointed with All That Jazz Upholstery. I took him a love seat in September 2021. He gave me excuse after excuse and timeline after timeline for a year. I finally went and picked up my loveseat on December 2, 2022. It had not been touched and in fact was sitting in the same spot in front of the store where I dropped it off in September 2021. I put a $500.00 deposit down which was to order the materials, and now I am getting excuses regarding getting my money back. He is definitely not a man of his word. I would not recommend him to anyone.
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November 2022 by Mary Ellen Brush
In June 2022, I paid over $600 for material to have a club chair and ottoman redone. It’s now November 1st and he told us today, he’ll be able to pick it up next WEEK!!! Every time we call he has another excuse as to why he can’t get to it. He’s the only one working…he can’t get help… We’ll, guess what? Don’t take our money to buy material SIX months before you can do anything to it! What a mistake ?
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July 2022 by Michael Morgan
Nice job on two couch cushions which had been chewed up by my dogs. HOWEVER, the work took 5 months, not the 2 weeks that were promised. AND, there were $135 in extras which were never discussed or approved by me.
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February 2022 by Laura Jolly
On February 13 2021. Jaz ran my card for $514.80. He told me he would call and be ready in 4-6 weeks. No call. I have been calling and texting ever since and get one excuse or another. Now he cannot find the fabric. He stopped answering my texts since November. Today 1/19/22 My husband went in person. We have asked for a refund. He says he doesn't have it. We are just shy of a solid year. This is truly theft.
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January 2022 by Joy Drzyzga
Jazz did amazing job on our sectional couch! Highly skilled and knows his craft… you won’t regret going to Jazz. He was timely and professional! I would be confident using him again!
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November 2021 by Joann Ford
He is nice ,working on a white leather channel back wing chair for me suppose to be finished November 2021?hope so ?
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November 2021 by Valerie Holloway Norwood
Terrible customer service. Don’t recommend this guy at all!
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October 2021 by Bill Reynolds
Buyer Beware before doing business with this firm. Check out BBB, Yelp and FB comments carefully. We had a horrific experience. On 8/10 I gave “Jazz” a $500 deposit to replace upholstery on 2 seats, 2 door panels and replace the dash on my wife’s car. He ordered materials while I was present, stating it would only take about 1 ½ hours for each seat and dash about 20 min. I agreed to leave my car on 8/14 and he said he would call me when it was ready. A week later, I called to see if the car was ready. He said one of his staff had quit and he needed a couple more days. I called 6 more times in the next two weeks and there was always a reason it would take a few more days. I visited the shop on 9/13 and the driver’s seat was out but the passenger seat hadn’t been touched. Neither door panel had been completed. I told him I wanted him to put the driver seat back in so I could drive the car away the next day. I had lost confidence in him after he had it for 27 workdays. I called him on 9/14 to confirm the car was ready for me to drive and he said he needed a couple more hours. When I arrived about 6 pm with my wife, we were horrified to see not only the driver seat was not installed, but the passenger seat had been removed making it impossible to drive it away. When confronted he said he had “a plan” to get it together by tomorrow. One might conclude that he deliberately disregarded my instructions so I couldn’t drive the car to another shop. My wife loved this car and she was devastated beyond words! I had it towed to Headliners where Mike and Bob had it ready in 4 workdays despite having to order a $350 electrical part that “Jazz” had damaged beyond use. Plus, the passenger air bag light wouldn’t go off. Jazz has the “art of the excuse” down to a science. Buyer Beware!
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September 2021 by Susan R.
Buyer Beware before doing business with this firm. Check out BBB, Yelp and FB comments carefully. We had a horrific experience. On 8/10 I gave "Jazz" a $500 deposit to replace upholstery on 2 seats, 2 door panels and replace the dash on my wife's car. He ordered materials while I was present, stating it would only take about 1 1/2 hours for each seat and dash about 20 min. I agreed to leave my car on 8/14 and he said he would call me when it was ready. A week later, I called to see if the car was ready. He said one of his staff had quit and he needed a couple more days. I called 6 more times in the next two weeks and there was always a reason it would take a few more days. I visited the shop on 9/13 and the driver's seat was out but the passenger seat hadn't been touched. Neither door panel had been completed. I told him I wanted him to put the driver seat back in so I could drive the car away the next day. I had lost confidence in him after he had it for 27 workdays. I called him on 9/14 to confirm the car was ready for me to drive and he said he needed a couple more hours. When I arrived about 6 pm with my wife, we were horrified to see not only the driver seat was not installed, but the passenger seat had been removed making it impossible to drive it away. When confronted he said he had "a plan" to get it together by tomorrow. One might conclude that he deliberately disregarded my instructions so I couldn't drive the car to another shop. My wife loved this car and she was devastated beyond words! I had it towed to Headliners where Mike and Bob had it ready in 4 workdays despite having to order a $350 electrical part that "Jazz" had damaged beyond use. Plus, the passenger air bag light wouldn't go off. Jazz has the "art of the excuse" down to a science. Buyer Beware!
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March 2021 by Ruby Dace
I took my Grandmother’s chair as it was in dire need of being reupholstered. I must say that I know she would be quite pleased as am I.
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January 2021 by DEMXNRAY
Very professional atmosphere, quality of work is phenomenal as well as the owner keeping me updated on my furniture. I highly recommend All that jazz upholstery if your looking for professionalism as well as great quality work!
