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October 2024 by Karen Mason
No return policy at all- the chair is way too big for me and my space and I am stuck with it. Brought it home to try the space and tried to return it and was told no return policy?? Be very cautious when purchasing from here??
No return policy- most likely no warranty either?? The chair was 2000.00 and not comfortable at all so I guess it will be on kijji with a review of the store were it was purchased
Store gets a fail.
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October 2024 by Adebowale Adebiyi
Very friendly staff and great products. I highly recommend Sorensen's furniture!
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July 2024 by shauna grieman
Way to expensive didn't findanything I could afford
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June 2024 by Jared Epp
I bought a recliner here. It felt comfy for the 5 minutes I sat in it at the store. Got it home and after an hour it really hurts my neck. Contacted la-z-boy and it turns out it's built for people 6'3" and up. The sales rep at Sorensons told me it was for people 6' and up (I'm 6'1"). Called Sorensons to exchange it (it had been less than 48 hours) and they said no. The (different) rep on the phone said it's for people 5'8" and up now (the manufacturer still says 6'3") and I'd get used to it (I didn't). She made it sound like a retail store accepting a return was the most ridiculous thing she'd ever heard ("we're not in the business of...") and suggested I might have bed bugs (I don't). So I bought a $40 cover for my old recliner on Amazon (the fake leather was peeling), which was great by the way, and I'm Kijiji-ing the one I bought here. It was a $1300 mistake, but it's one I won't be making again.
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December 2023 by Dianne Goddard
Very knowledgeable staff. Let us take our time trying to find what fit our needs. Made suggestions to get the proper fit. Thank you.
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November 2023 by Pat Clancy
Huge selection, great staff!
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June 2023 by Levi Kaal
Very nice staff. All very helpful. Furniture was a good price. Wrapped up and offered extra foam for shipping. Everything disclosed. Best furniture store I've been to in a very long time. Would recommend to others.
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June 2023 by Paul Lawrence
Very good selection of items.Knowledgeable staff, also helpfull.Loading staff did a good job of loading in my truck.
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March 2023 by Coralie Blum
I have purchased several peices of furniture from this store. Always good prices and great customer service.
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November 2022 by Tim Stahl
Way over priced
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November 2022 by Peggy Grift
They have STOCK!!! And an awesome show room!!
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November 2022 by ATIFUR RAHMAN
Great place, nice range of furniture and even greater salesmanship.
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June 2022 by Don Richardson
When we all buy furniture our friends and family are anxious to see it but don't come over to try the drawers and doors to see if they shut right but rather they come to see how the furniture looks. After all, you buy all kinds of things like clothes, cars, etc., and fort sure furniture to be seen. I especially know this having once been in the furniture business myself with "Grosvenor Fine Furniture" (located right where "Furniture World's" store is today on 2nd ave no..Recently we spent over $5,000 on a bedroom suite made by Durham Furniture, in Durham Ontario, through their local Saskatoon dealer "Sorensen's Furniture" (sister company to that of "Furniture World"). Durham Furniture built and shipped the suite to their dealer several months later and then Sorensen's delivered it to our home.Below you can see photos of the suite as it was received. In the right light, as shown, everyone saw the finish with the stain dripping from drawer to drawer. We were embarassed and felt the product fell short of what it should have been.When we saw it we immediately went to Sorensen's with our complaint. They said they'd go to Durham Furniture. We were told that Durham's sale representative would come out to see the furniture first hand. After a couple of months hearing nothing, we again went back to Sorensens and, as well, directly to Durham. Again, we waited. So, again, we went to both wondering what was to be done.Back when we were in the furniture business we undertook a complete examination of goods when received and if we considered them to be flawed or damaged goods, the first thing we did was go to the manufacturer questioning how the goods got by their own imspection before shipping and how did they want it returned. The customer rarely received a product flawed or damaged and if they somehow did, we ikmmediately ordered a replacement and upon it's arrival simply replaced the damaged with the new. NO QUESTIONS ASKED!!!Shortly after we received a phone call from sorensen himself advising us that the issue is not a flaw but a characteristic of the wood called "crossfire". He went on to say there would be no refund or replacement "case closed"!!! We protested suggesting we would be going to consumer affairs to which he replied "that sound like you're threatening me" (I have this recorded). Subsequently, Durham came back (no surprise) advising the same thing.We advised both that we feel warranty should cover it. Durham said that their warranty is not for one year but for one year from whenever they invoice the dealer. So, too, says Sorenson! (see photo of the Durham warranty as it appears on their website) At no time were we made aware that their warranty was less than one year nor advised to look to their website for warranty details. Nor were we provided with a copy of Durham Furniture's invoice to Sorensen! We feel this is the dealer's responsibility! Oddly, Durham's warranty no longer appears on their website "Warranty Terms: Durham Furniture offers a warranty against manufacturing and material defects for a period of one year from date of invoice to dealer. In fact, Durham Furniture has one of the lowest warranty claim rates in the industry. For more information about our warranty, please contact our Customer Service team".Our next course of action is with Saskatchewan Consumer Affairs, the Better Business Bureau and VISA with whom we have an additional year's warranty through as we made the purchase with our VISA card!All else failing, we'll have no course left but through our lawyer to see how a court sees the circumstances.
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May 2022 by B B
A pleasant experience would not adequately describe our visit to Sorensen's Furniture. We were just looking. We thought we might be interested in a reclining loveseat. Lorna was very helpful, asking the right questions, to figure out what we really needed. We ultimately settled on two La-Z-Boy rocker/recliners with all the bells and whistles (including power lumbar support). As we were finalizing our decision, Kris came out and joined our discussion. I can honestly say that our experience was more than pleasant. It was FUN, one that will be remembered for a long time. Many thanks to the staff at Sorensen's Furniture. We would highly recommend you to anyone looking for new furniture, and a FUN experience...
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November 2021 by Robert Sharpe
Bought a awesome reclining sofa and same day delivery..perfect price and excellent service ? ?
