Home & Garden RONA is known for its comprehensive selection of home goods, offering both essential and aesthetically pleasing items. The store maintains a clean and visually appealing environment, which customers appreciate. Many reviews highlight the outstanding customer service, particularly from staff members who go above and beyond to assist. For instance, the manager and assistant manager traveled over an hour to resolve an issue with cupboard doors, ensuring customer satisfaction. Additionally, an employee named Warren was praised for his prompt assistance in securing a new freezer during an urgent situation, demonstrating the team's dedication to helping customers in need. However, some experiences were less positive, with reports of rudeness from a self-checkout cashier that detracted from the overall experience. Despite this, most customers felt supported by other staff members, particularly one who helped locate a receipt and another who provided timely assistance in the garden center. Overall, Home & Garden RONA is recognized for its helpful staff and wide range of products, although there is room for improvement in customer service consistency.
I had some issues with my cupboard doors. After talking to the staff, the manager and assistant manager driveto my house (over an hour one way) to inspect the issue. The next week their installers came and fixed the problems. Outstanding customer service !
October 2024
Helpful staff and I love the self check outs, so easy to use.
October 2024
The establishment offers a comprehensive selection of essential and aesthetically pleasing home goods. I commend the Rona team for their unwavering commitment to maintaining a pristine and visually appealing store environment.
