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April 2024 by Drew K
I’ve never had a more efficient, knowledgeable, honest and low-stress experience at an auto shop before than I did today at Western.I have a lot of bad experiences with auto shops, and needing even routine maintenance causes me a lot of stress. Maybe that won’t be the case anymore!I’ll be back for sure!
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April 2024 by Marianne Possberg
Anne was very communicative about what would happen, and when. They were able to get us in sooner than other garages, and when they realized after closer inspection our car would be a write-off, she called me first to ensure that I would understand why, and what the next actions would be.
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December 2023 by Tiff S
Anne and her crews were able to fix my vehicle’s issue in a fast manner. Super friendly business and I will recommend this autobody shop.
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October 2023 by Bre Joss
I have used this buisness multiple times and they used to exceed my expectations. Unfortunately I feel they aren't like they used to be. It took an exceedly long time to get my claim handled. What would have taken 3-4 days at another service center took 3 months here.Service: Tires
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October 2023 by Se Pa
Anne's son told me several things about the way they conduct business. My car was not repaired well, and they just blamed the manufacturer, my car was only one year old. I don't recommend them. Anne gets upset if you don't agree with her.
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February 2023 by Michelle G Heitzman
Mr Ralph Carico has been the most helpful and supportive teacher, trader I've experienced in all the time I've spent as a student and investor in forex, crypto trading, Ralph Carico
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December 2022 by Phil Bank
Excellant service and very profesianal in good hands
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November 2022 by chunquan man
Very don’t want to write this review, deal couple times with western, very good experience, but not this time, order a part since February been 8 months still have no idea when the part will be here, all I give back from the customer service is we don’t know when the part will get here. The manufacturer not had any timeframe for us yet, i understand due to the shortage and supply chain change , I work at the furniture store as well understand have to take time to give stuff in, but 8 months? Come on ! And still don’t know when will come ?
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September 2022 by Julien H
This was my first visit to Western. Anne and her staff did an excellent job on my repair. The repair required some minor adjustments afterwards which technician Adam took care of promptly. My truck was washed and detailed and I was very happy to have used this courteous and professional business. Thank you.Service: Body & Trim
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March 2022 by Mary Wolfe
Staff was very helpful and I have several relatives go there and they always have had good servicd
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March 2022 by Steve Best
We actually went to the wrong "westerns" but they were nice and they have a parrot. Just chilling around eating paper, my daughter wanted to come back rather than go to the place we had an appointment.
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March 2022 by William Mattick
As always, Anne and her staff provide top shelf service in the auto body repair industry.Services: Painting
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February 2022 by Colin Holywell
Took my truck in to repair hail damage to the hood, roof, fenders and doors. I also paid a bit extra to have some minor rust spots fixed.When I was told everything was fixed I went to pickup the truck and they happily took payment for my deductible and for the rust repair. I was told that it would have to bring it back in a few weeks because they broke a piece in the headliner and it was still on order. Fine. But I then discover that a plastic trim peice around the wipers was not replaced. Anne was puzzled why it wasn’t replaced because they did order it. Also discovered after getting home many workmanship issues. The antenna on the fender was not hooked back up. The seat belts in the back were not properly installed and the back seats would not fold back down. The seam sealer they used on the skin of roof looked awful and was not hardening. (They claimed the seam sealer was defective but I think they just forgot to add the hardener) Also the best part the rust spots I paid to get fixed were not done! To their credit they agreed to fix everything.So I took it back for the second round of repairs and when I went to pick it up again I was assured everything was finally done. Nope! Those rust spots I paid to get fixed were still not done. I heard lots of excuses why: It’s busy, personal issues with the technician…blah blah blah.So I go to pick it up a third time and it looks like everything is finally fixed. But no. After driving it a bit I notice the back of the truck rattles a lot which it never did before. They never bolted the bed of the truck down properly! The bolts were all loose! I fixed the bed bolts myself as I never want them to touch this truck again.Service: Painting
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February 2022 by jeff hay
i had an accident which required a minimum amount of frame straightening so they were the only place qualified to do it. At the same time i got my rear bumper painted as the front one was already being replaced. First off, they did a wheel alignment and did not center the steering wheel after which in my opinion is amateur hour. Then both of my bumpers, both the new one and the old one, both started to rust in less than 3 months. I contacted them about possible warranty for the paint and they kept making excuses that it was defects in the bumper, even the brand new one, and not the paint etc and kept putting me off hoping i would forget. Now been over a year and they still never fixed or got back to me on it. Next time i will not waste my time and money on autobody paint as always the same excuses when they rust shortly after. very disappointed and my steering wheel is still driving crooked. Drives me crazy.Services: Painting
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January 2022 by Shelley Hipfner
They are very throughly and quick to fix your vechile I am very pleased with my car and the out come of it 2010 dodge calibur and Ann is very pleasant and takes the time to explain things to you picked my car up today and it had been washed and cleaned and a new bumper felt like a new car thanks a Bunch Shelley
