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April 2024 by G Dube
I took my son's damaged vehicle to Dilawri for assessment and repairs. However, due to a shortage of parts, we experienced a significant delay in completing the work. After paying my share of the SGI deductible and additional expenses not covered by SGI, we went to pick up our vehicle. Upon starting the car, we noticed several warning lights illuminated on the dashboard. Despite driving around the parking lot, the lights remained on. We returned to the shop and informed them of the issue. They attempted to diagnose the problem with a scan, but it was unsuccessful, so we left the car overnight for further inspection.The next day, I received a call informing me that they had taken the vehicle to a Honda dealership for a specialized scan to pinpoint the problem. To my dismay, I was now required to pay an extra $550 because this issue was not related to the accident. I was frustrated because Dilawri had not consulted me before proceeding with this costly scan.I engaged in multiple discussions with both the Honda manager and Dilawri body shop, but they refused to provide any discount for the "special scan" they conducted. Their offers of one or two free oil changes did not appease me, and I declined. This experience has left me disillusioned, and I have decided never to patronize a shop that shows such disregard for its customers.
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March 2024 by Shafiq Halaldeen
Andrew gobin the production manager and his team… did an awesome job in a timely fashion.. very transparent, great customer service.. the process was so smooth for me to repair my car.. which was a hit an run.. now I know where to take my car if any repairs are needed.. highly recommended…
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September 2023 by Keyur Manwar
Always great service over the phone from Sandra! ?
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August 2023 by Emerson
Had a great experience with Dilawri Collision! I have been going to them for years. I recently took my car in for a rear bumper collision and it came out perfectly. They even detailed the interior and exterior after! Thank you for the great service and work!- Emerson
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June 2023 by Tyler Dean
Recently had my 2021 GMC Sierra in for some body work. I dealt with Karly the Parts Manager, who got my truck booked in quickly and the parts were ordered and arrived much faster than anticipated! I was expecting my truck to be in the shop for a month but to my surprise, it was done within a week! The service was above and beyond- they even detailed my truck and it was given back to me looking brand new again! Thanks Karly and the staff at Dilawri Auto Body!Service: Body & Trim
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May 2023 by Hannah Golding
Our truck went there after hitting deer on the highway for some front end work and repair. Repairs were completed quickly for us to get us back on the road and we got the truck back in immaculate condition!Would highly recommend for bodyshop repairs!Service: Body & Trim
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March 2023 by Crystal Bedier
Brian and Team were very professional and dealt with a difficult situation very well. They went above and beyond to ensure that I was happy as a client and corrected/compensated matters that were not directly theirs to own. Where others would perhaps have washed their hands of things, they dug in and made sure their customer left happy. I would recommend.Service: Body & Trim
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February 2023 by Holly Barry
Recently had a couple of accident claims repaired here. Although there were a few hiccoughs along the way, they cleared everything up in a timely manner and at no added expense for me. Overall satisfaction is four stars.Services: Exhaust
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January 2023 by kayla chapados
Dilarwi collision was great to deal with, my vehicle required a lot of body repair and they had it done in a timely manner.They were also great at keeping me updated with the repair time.Highly recommend.Service: Body & Trim
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January 2023 by Candy Klaudeman
Dilawri Collision went above and beyond in their service for me. They listened, and they did everything they could to do a complete and excellent job, and when I got my car back, they HAD done an excellent job. At first, they said they wouldn’t be able to book my car in until the new year, but they actually got it in in early December. They even completely cleaned my car on the inside, which I hadn’t asked for, it was an unexpected surprise. When something went wrong on their end with the paint, they didn’t try to hide it, they told me about it, which I appreciate immensely, took responsibility for it, and they corrected it, without extra expense to me. By the end of this experience, I felt they had been so, so good to me. I HIGHLY recommend them. It’s this kind of service and integrity they deal with that has kept me coming back to them for my car repairs through the years. After this experience and the outcome of the repairs on my car, I don’t want to go anywhere else, and I think that anyone else’s experience will be the same. They treat people VERY well and do GREAT work at Dilawri Collision. You’d never know there had been any damage to my car, they did such a good job. Thank you staff and auto body techs at Dilawri, you really went ABOVE AND BEYOND for me, and I am SO thankful for that. You treated me really well. Thank you.Services: Electrical repair
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January 2023 by Lori Adams
Brian and his team were absolutely amazing as they went out of their way to get my car in quickly and had my window replaced the same day and even drove me to work via a shuttle. They noticed I needed new wiper blades and suggested I get them replaced which was a great idea especially with a brand new window. When I went to pick up my car they totally surprised me by having my car cleaned inside and out. I was so excited as my car was a huge mess and they made it look brand new again. I’ve been dealing with them for about 10 years now and their customer service has always been top notch. I Highly recommend using them for all your collision repairs as you will not be disappointed
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January 2023 by Sydney Petrovitch
Went to the collision centre to have my windshield chip repaired. The customer service was very professional and awesome to deal with. The repair was done quickly and the windshield chip looked amazing. I would highly recommend the collision centre to everyone. Thanks again for the great service
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December 2022 by Kathy Wilde
I had an car accident in Feb 2022. The staff were exceptional: from bringing my vehicle in for the estimate, subsequent repair to the rental vehicle. Highly recommend!Service: Painting
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December 2022 by rajneesh sharma
My car is one and a half years old. I had sent in my car for repairs and just got it back today. They fried up my Original car battery (probably started welding without removing the battery, which he told me during the call , also explaining that they remove the battery before doing so) and then tried blaming it on me, that did I complain of any battery issues? I opened the hood to see the battery the battery jacket is very loose as they replaced it with some local branded battery. As they were handing over the keys the car remote starter was cracked open just waiting to fall apart. The guy took it back and fixed it some how. As I sat in the car the interior of the car is so dusty and sticky it just feels yuck , i could even smell cigarette smoke inside. Only good thing was the customer service one star only for them. I will update my review as/if I find other things.Update: Battery was replaced with OEM by the shop after talking to the manager. One suggestion for techs and management of this business is please do a QA check of the vehicles before handing it over and go over the work you done on the vehicle with the customer.
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December 2022 by Albert Olson
I have had occasion to need the expertise of the Dilawri Collision Centre three times in the past five years. In every instance the service and workmanship has been exceptional.There is no other autobody shop I would trust my car to.Service: Body & Trim
