RONA Moose Jaw has received mixed feedback from customers. Many reviews highlight the helpful and friendly customer service, with multiple staff members providing assistance during visits. Some customers appreciated the pet-friendly environment, making their shopping experience more enjoyable. However, there have been reports of declining customer service, with instances of misinformation regarding stock availability and delayed deliveries for appliances. One customer expressed frustration over a back-ordered washer and dryer that was promised for delivery but was significantly delayed. Despite these issues, the store has reached out to customers who had negative experiences, showing a willingness to improve. Overall, RONA Moose Jaw offers a mix of positive service experiences but also faces challenges in inventory management and customer communication.
They never answer phone . Tried 5 times before I got an answer.
April 2025
Stopped for a few things and pleased to say Customer Service was great from 3 separate staff members. So helpful, thank you
April 2025
Found that customer service has declined since it has opened . Asked about an item and was told it wasn't in stock . When I went to order online they said there was one available in the location I had just been at and was told no stock . Worker did not even bother to go look in the warehouse he just said no stock and left
