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“Many thanks and recognition to Trinity at this location! Due to NUMEROUS internal Verizon errors I had to make SIX trips to this store!
On each occasion I was fortunate to deal with Trinity who took the time and interest to facilitate the many things necessary to undo the Verizon errors. She’s a gem.”
“Dereck and Ohmary were very helpful helping me figure out my passwords and logins and then helped me save money as well, they were very helpful very early in the morning and I appreciate their patience with me”
“Knowledgeable staff, excellent service and support. This is my third cellular transaction at this location and their team has been consistent in providing quality service each time.”
“I recently purchased a new Samsung I 24 cell phone at the Franklin store. Kelsey Kaye was so helpful in helping select a phone best suiting my needs. She answered all my questions, quickly set up the new phone & walked me through how to use the newest features. I highly recommend the Franklin store & ask for Kelsey.”
“I just got to thank Tracy I for the awesome customer service recently at the Lincoln store. I needed to add a new service and she pleasantly took the time to explain how it would work, the charges associated with it and set everything up for me! Pretty great for someone not so tech savvy. Thank so much for the great customer service!! hard to find in this world.”
“Had a great experience with Jonathan at the Boost Mobile store on Lonsdale Avenue. Just bought a new iPhone 15 and took it to the store for activation. There was some difficulty because my service is through Boost Infinite which is somewhat different from the regular Boost Mobile. Jonathan opened a chat with customer service and got them to send me an e-sim which allowed me to activate the new phone. Really appreciate the time he took to do this even while dealing with other customers.”
“Janisse was phenomenal in working with me about a misplaced cell phone and the Find My app capabilities. Super professional and attentive so be sure to hire more people just like Janisse!”
“The manager and one other guy, can’t remember his name, were very helpful with getting Wi-Fi for my new place. Quick, easy, and Wi-Fi is working great already. Highly recommend”
“I was having the worst time ever with a few of my cell phones and my account. No matter what I did with them, I was getting nowhere I had even been to a Verizon store. Then I went to the Verizon corporate store in Bellingham, Massachusetts's. At the store I met with the most wonderful employee ever named Andrei! ANDREI was not only quickly able to get my cellular telephones situated physically he additionally organized things in my account with Verizon and now my life is much easier. A consummate professional, wonderful employee and compliment to Verizon.”
“Amy and Dexter are phenomenal- they were fast and efficient leaving me happier than expected when I switched from t-mobile (who won't help even a dying soul) and I was so happy I did the switch”
“We went to this store because of the rating it already had with past customers. We recently had changed our internet/tv service with Xfinity and had added cell service. We had been back to our original center five times, and the service/pricing was still not as promised. The last time we went, we were just flatly told, "We don't provide technical support here" That's when we went to the Bellingham store. Matt was our main man and fixed everything for us, including the correct monthly pricing amount. Karen came over and helped also. At one point even the manager, Tom, was involved offering his help. We were there for over an hour. We will never go to any other Xfinity store. They are the best!”
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“EDIT:I went in today and had the pleasure of working with Nate. He was knowledgeable, answered all my questions and has amazing customer service. Thank you so much for a great experience at the end of your night.
Part2: 2 days later, went back and joined the family plans, thank you Nate!!”