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September 2023 by JOANNE JOHNSON
I work as a Direct Service Professional with adults with disabilities and my participant LOVES your car wash so much we go 3x a week. He loves the lights and brushes. I like the results. The staff is very pleasant and I enjoy going there very much.
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September 2023 by Beverly Kuhnly
EXCELLENT! We drove over from WI. We were in dire need of big removal. We went through, got to the towel dry Station. The guy sent us back through...at no charge..the towel dry guy wanted to know if we wanted to go through again.. we declined, but that guy did his best to scrub off the guts... A+ for customer service from the guy that welcomed, the guy that sent us through and bonus points for the towel guy.. super customer service.
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August 2023 by Heather Woodward
I did an Interior Super Clean service and my car was absolutely filthy. I had lower expectations never having used Westerly car wash before. They did such a exceptional job. It was so clean, all the beach sand, pet hair and grandkids sticky was cleaned out. It was exceptional and I will definitely come back!
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August 2023 by Carolyn Connolly
Love everything about Westerly Car Wash! I was a member of their unlimited wash club and love the convenience of pulling right up for a great wash! Excellent staff and friendly service.
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August 2023 by Craig Jackson
Went through the wash today, first time in a while. Price went up, now $20.00 for a single wash. Not pleased at all, they did not even spray the car first, bug remints left on the grill and side view mirrors, soap left on side windows after the wipe down. They pushed the ultimate monthly wash but why would I pay for that when they can't even do a good job for the full price.
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August 2023 by Topsy C.
I'm a washclub member for about $35 a month. If you go more than once a month, it makes sense to sign up as a single wash is about $20 now. I like to keep my car somewhat clean so I'm actually saving money so I don't mind.It's true that they want you to sign up for the monthly, even it means they might "lose" money in the long run as it becomes predictable revenue which is more valuable to them than anything. It's why they try to pitch/upsell you in the non-member side of the entry every timeMy issue with the Car Wash is the Car Wash itself as I ignore the workers mostly. I have a mid-sized SUV and it seems the left side rollers just miss the left side entirely. It seems the water jets on the right side are incredibly strong and isn't equal on the left side. The car wash itself is way too short and doesn't allow for proper drying which is why they have the person drying cars at the exit.Usually bugs don't come off completely from this wash and I'm only a member because it's the only game in town. Ginger's isn't nearly as "high-tech" enough. They've got a grip on the market and they know it
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July 2023 by William B.
Since 2016, I have been a regular customer, including having been a member of their Car Wash Club for several years, having spent close to $1,000 there (actually, $978). Used to be run by a very nice lady named Kathy, but is now run by a bunch of soy boys. Visitited again this morning, and asked for thei basic car wash, and of course, had to listen to the attendant try to upsell me. After the first time, I repeated that I just wanted the basic car wash (which at $20 now should at least come with a free massage). Once again, he persisted in trying to upsell me (perhaps, he needed the money to buy anothyr body piercing). When I rather sternly repeated that I only wanted the basic car wash, and did not need to hear the sales pitch, I was told "We have to say it to every customer, so If you don't want to hear it, don't come back." I asked the name of his manager, and was told it wass "Will, and he is inside." After my car ran through the wash, I pulled over to park. By now, "Will and he is inside" was now outside, and was heading towards my vehicle. I asked, "Are you Will?" And he replied, "Yes, what's the problem?" When I suggested he tell his attendant to "lose the attitide," he replied something to the effect that he "does not treat his employees that way, and added that he instructs all of his employees to spew the upsell message." So, I asked him if he also instructs them to tell customers not to come back if they don't want to hear it each time, he replied, "If you don't want to hear it, sign up for the Car Wash Club" (for $34.95/month). Quite a marketing strategy when you get right down to it ... Annoy your customers so much, that they will join your Car Wash Club." I wonder if they have ever heard the expression about "Stepping pver a dollar to pick up a penny." I wil be frequenting Ginger's Car Wash in the future. After all, it's less than a mile away, and last I checked understands that difference.
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July 2023 by Annie Douton
I came through quick one day, even though I’m a member in New London at rapid car wash, which is amazing. I bought a membership because it was closer. I did not know. I have to add wax and add tire shine for a whole nine more dollars. Every time I go through the car wash is closed at 5 PM which is ridiculous people work and they have no vacuums. How does a car wash have no vacuums for people to use they told me to go get a detail at about $80 not worth it not worth the money
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July 2023 by Stanwood32
Amazing service at this location. Super friendly staff and superior customer service. If you are looking to get your car detailed…this is the place. You book in advance and within 30 min your car will look fantastic!Services: Auto detailing
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July 2023 by Jagger Larson
The people here were really nice, and they’re definitely trying to make sure they do a good job. They allowed me to go through a second time when I had some angry birds target my car, and a single run wasn’t enough. Good folks many thanks.
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June 2023 by Cilla B.
These folks are always cheerful and efficient. I have a monthly pass - very worthwhile.
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May 2023 by Michael Pace
This place is the worst place of business I have ever dealt with. My wife paid for car wash and interior cleaning for a total of $65 plus a $14 tip. This was all paid online in advance. She had a hard time finding the place and arrived a late. They refused to service the car or allow her to re-schedule. They refused to give her a refund. Basically they said you were late and too bad.
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April 2023 by Doug D.
If I could choose 0 stars I would. I spoke with the GM and have never interacted with someone as unprofessional as himself. Zero accommodation. I have never left a review before but based on that experience I felt it was warranted.
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April 2023 by Celena LoPriore
This was my first time getting my car detailed. I was so impressed with how it came out! They did a great job. Thank you Westerly car wash! I definitely will recommend to others and will go again in the future.Service: Auto detailing
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March 2023 by Rich Stebbs
I’ve been going to westerly car wash for many years and today when I went with my truck like I’ve done numerous times prior. This time the big brush that does the hood and the top of the car did not come down. I went around to the gentleman and asked if I could go through again with the brush, and he refused to allow me to go through because I have pod lights, and he said that it could cause damage to the equipment and my vehicle. When in fact, I’ve gone through this car wash many times with his truck, and it was never a problem. Now the hood is still super dirty and I just paid to get the side of my truck washed. I’ll go to Ginger’s next time!