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December 2023 by Mike
Patty is the best !!
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October 2023 by Stephanie Bruno
Had a rental for long term. Patty was so nice and helpful every step of the way. Truly appreciate her and her dedication to her job. We would have been lost without her! Highly recommend!
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October 2023 by Zachary Duksta
Reserved a car a week ago. The car wasn’t there. The agent was less than helpful for our situation. We wound up using Expedia for a cheaper and friendlier solution. It’s a shame when you try to support the local guys but can’t.
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October 2023 by Edward Pont
I needed an extra day and they went way out of their way to find me the least expensive option.
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May 2023 by Catie Carter
Patty stayed after hours to help me get the best deal for my rental.
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October 2022 by C LNYC
This Hertz location rental experience was exceptional. We loved our car, which was clean and readily available on our arrival. Patty was super friendly, went above and beyond to assist us with additional transportation needs and also offered restaurant suggestions in the area, which was all so helpful. I would highly recommend this rental location and would definitely use them again.
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September 2022 by J M
I booked a reservation online, and they did not honor my reservation due to lack of cars. Instead of helping me find another car in the area, the manager shirked her duty and told me to call HERTZ support.
I told her I’d rather go to her facility and that we could call Hertz together, but she adamantly told me not to near the facility or she would call the COPS. As a person from a minority background, I find that language extremely problematic, offensive, and sad.
This is one of the worst customer service experiences I’ve ever had.
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July 2022 by Jay M
I booked a reservation online, and they did not honor my reservation due to lack of cars. Instead of helping me find another car in the area, the manager shirked her duty and told me to call HERTZ support.I told her I’d rather go to her facility and that we could call Hertz together, but she adamantly told me not to near the facility or she would call the COPS. As a person from a minority background, I find that language extremely problematic, offensive, and sad.This is one of the worst customer service experiences I’ve ever had.
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March 2022 by John Roe
Satisfied! Always top notch, top quality service. Keep it up!
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November 2021 by Barbara Gordon
Always ez to rent here for our trips to boston
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September 2021 by Anna Malerba
My experience at this location was beyond great.When renting online it gives the option truck or van you always know which one you hope for, well at this location Patty called a couple days ahead to make sure we had what we needed. She went above and beyond to help us. She cares about her company and you can tell.
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August 2021 by M Gillian
Patty and Joe exemplify what every hertz representative should be like. Courteous, friendly and efficient. It is evident they truly care.
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August 2021 by Anna Fellars
My experience at this location was beyond great.When renting online it gives the option truck or van you always know which one you hope for, well at this location Patty called a couple days ahead to make sure we had what we needed. She went above and beyond to help us. She cares about her company and you can tell.
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August 2021 by John Blair
ABSOLUTELY the best car rental experience I've ever had. Joe and Patty are fabulous. My car was in the shop for a week after a fender bender, never a pleasant experience. Patty got me the best price possible, and even picked me up when I left my car at the autobody repair shop. I highly recommend Hertz of Westerly.
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July 2021 by country pride
Great place to rent in Westerly
