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July 2024 by Elaine Sauer-VanHorn
I needed a prescription refilled that’s dealing with a national shortage. With the new “improved” automated call system, you cannot call and talk to a human, so my wife had to go to multiple CVS locations to find it in stock. The westerly store was rude, wouldn’t listen or couldn’t understand that the “southern RI district” may not have it, but stores in CT may, since we are so close, and now they won’t release the script when we have found a store with it in stock. I’m leaving for a week kayaking trip, and they’re too busy building walls around their business and treating regular customers like drug addicts.
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June 2024 by valerie ingraham
Always have a great experience when I come in here!!
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March 2024 by Ron D.
Pharmacy is rude and all products in store are over priced as with every cvs. Lame call to talk to pharmacy and let them know you have questions about a couple things just to be hung up on before the first thing is even figured out. Happened multiple times and I know I'm not the only one. Also rude at three drive thru and drive thru takes forever. Hope you're not in any kind of a hurry.
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January 2024 by Kade G.
I'm not sure why the pharmacy staff here ( pharmacist included ) are so miserable all the time, but I've honestly never experienced such hostile interactions in my life. I literally haven't had a positive experience here in years. And judging from other reviews on various sites, I'm not alone in that. I literally just watched the pharmacist roll their eyes at me when I told her I currently can't walk into the store (as they requested) as I'm healing from surgery. I get that working with the public sucks, but that's not your customer's fault. I don't want to interact with anyone either. Lol. Prescriptions aren't ready when I arrive even though the app or calls I get say they are. I've had prescriptions be wrong multiple times as well. But the worst part of all of it is how rude the staff is every single time. I have no idea how this is acceptable to their employer. If I were rude to my clients, I'd have no job. If you hate your job or working with the public that much, maybe try another job field?
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December 2023 by Diane Pouliot
Pharmacy staff are RUDE, don't listen carefully to your requests, are Narcissistic and Very unprofessional. They were looking for the paperwork that gets attached to your receipt in the GARBAGE. The young female has a snarky attitude and is verbally abusive to customers. She takes no responsibility when it comes to her mistakes or being uncertain of procedures!!
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December 2023 by katie collins
THERE ARE CERTAIN WOMEN ASSOCIATES WHO TREAT ME COMPLETELY AWFUL!!! THEY ARE NOT POLITE, DO NOT GREET YOU IN A KIND WAY; OR AT ALL… BUT WILL FOLLOW ME AROUND THE STORE IN A VERY NASTY WAY. Every time I go in the store I SPEND $!!!! There have been a few times I felt soooo embarrassed by how these women treated me that I did in fact put my merchandise down & walk right out. But unfortunately Westerly is a small town, and the CVS on Granite St. are open 24 hrs. …. so I literally have to endure the treatment!!! Anyone who has ever came in there with me, when these particular women were working, WERE SHOCKED at how they treated me & them!!!! I have NEVER GIVEN ANY ASSOCIATE ANY REASON TO “THINK” that I was … IDK… I’m assuming “taking things”???!!!! YES THERE ARE TIMES WHEN MY BASKET IS GETTING FULL, and I decide there is an item I do not need, and yes I do put it down, and no not all times exactly where I found it. I work in retail and it IS THE WORKES JOB TO “RECOVER” a STORE ; WHICH MEANS GO AROUND ISLES AND FINDING ITEMS THAT ARE OUT OF PLACE, & RETURN IT TO THEIR ORIGINAL ISLE!!! I WAS ONCE COMPLETELY EMBARRASSED, this associate who was their tonight, HAD A LINE BEHIND ME AND IN A EXTREMELY RUDE WAY ASKED WHERE THOSE ITEMS WERE, BECAUSE SHE OR THE OTHER ONE WORKING W/ HER LITERALLY WAS HIP TO HIP WITH ME THROUGHOUT THE WHOLE TIME I WAS THEIR….. WHICH MAKES A CUSTOMER WHO IS SPENDING $ IN YOUR STORE … NOT WANT TO!!!!! BUT SHE RUDELY EMBARRASSED ME QUESTIONING ME ABOUT WHERE THE 2-3 ITEMS WERE, INSINUATING AS IF I HAD “TAKEN THEM” IN FRONT OF OTHER CUSTOMERS!!!! I LITERALLY SAID WOULD U LUKE ME TO SHOW U WHERE TNEY ARE? And she SAID YES!!! So I had to be late to where I was heading… so I could show this women where a bag of candy was & and even more embarrassing (a medicine) That I had put down!!!!!! AND STILL I AM TREATED HORRIBLY!!! And I had just spent 85$ BEFORE SHE EMBARRASSED ME LIKE THAT!!!! Again tonight, My friend felt so upset & felt protective of me … because they continued to treat her same as me!! Then we go to pay, and the two women (one was younger) gathered up at register while I am paying… while they stand their staring at me, smirking at me!!!! COMPLETELY INHUMAN!!!!!!
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December 2023 by Brendan Gloyd
In and out vaccine. Clean and pleasant inside. Friendly counter staff. Night Shift really is the best
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December 2023 by Homer Travelalot
Wish I could leave half a star. VERY rude.
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November 2023 by Joseph Casey
Its CVS like Del's lemonade a Rhode Island icons
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September 2023 by Danielle Beliveau
I was having a hard day and visibly crying, and Barbara and Valerie were uncommonly kind to and patient with me. Thank you both. CVS is lucky to have the exceptional customer service that you provided.
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September 2023 by Randy Cole
My doctor sent my prescription to the wrong pharmacy. Went to pick it late after work. Pharmacist filled the prescription for me. What a relief.
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July 2023 by Leonard O'Reilly
My wife called her Dr for a refill of a RX that she cannot miss a dose off. I went there around nine the following morning to pick it up and was told that the medication was out of stock but that they were expecting it later that day. I went back at four in the afternoon and was told that it was " in process" which I thought meant that it was being or going to be filled. I went back after seven that evening and again was told that it was "in process" I asked what that meant and that I had been told that before. I also mentioned that my wife absolutely had to have that medication. After checking the CVS on Franklin they discovered that, that store had plenty of the medication that the Granite St store had none of. (Apparently, they do a better job of managing their RX stock )The girl at the counter told me she would transfer the RX to the other store. SHE DID NOT DO THAT! When I arrived at the Franklin St store, they did not have the RX. The girls at Franklin St did their job. They looked up the RX and they got it filled.So, Thank You to the team at Franklin St.CVSSHAME on the group at Granite St CVS.They were rude, inconsiderate, ignorant and uncaring. I will not be doing business there anymore.
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July 2023 by Ann Smith
Cashier was friendly. There was no line. I got what I was looking for and used some Extra Bucks to and a 30% coupon to help bring down the cost of my purchases. I also earned another $5 in Extra Bucks to use next time.
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February 2023 by Doug Fir
I usually walk in having a great day til people that work there give me dirty looks or a snobby attitude or the sarcastic "wow" remark under your breath if u ask a question or want to know where an item is located
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November 2022 by Ambrosia Lavallee
The store part is fine, the pharmacy is terrible. The people who work in the pharmacy seem miserable and there is some big issue every single time I have to get a new prescription filled so it usually ends up being a ordeal that lasts a few hours, multiple phone calls back and fourth from the doctors office to to them in order to explain to them how to do their job and then another trip there. Seriously, it’s happened more then twice. And, they’re rude on top of it all. I’m changing pharmacies.
