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“A clerk here saved my life today. Very efficient and helpful. I had a notice left to pick up a package but the notice had no information on it and had this post office’s address on it, even though I think we usually go through the other downtown post office. The woman checked the computer and called around and found the package at the other post office. They close early so I will have to go tomorrow and end this saga, but I am so grateful to her!”
“I went to return something, mail something out & to buy some stamps. I entered the post office only to find the area where the registers are blocked off by a metal gate. A lady walked out of a side door and informed us that the clerk had called out and another one would be there in 10 min or more. I chose to wait and I’m glad I did! A clerk walked in and quickly opened a register. Komla was his name (I asked because in his haste to help us he hadn’t pinned his name tag on yet). He was jolly and prompt and efficient yet patient enough to inform me of different options for what I was mailing. Komla’s customer service is above and beyond!”
“I'm new to Rhode Island and was passing through this area. I needed to drop off a package and get a receipt. The staff member was very nice and efficient, making the process quick and easy. The building is beautiful too. Plenty of on-street parking. Overall, a great experience!”
“I come to this branch either everyday or every other day, frequent customer here. I don't interact much with the staff as I'm dropping off packages but if I have a question I get in line. Line goes quick if there's more than one person working the desk. I'd have to say, this place does need extra help. There is usually only one person behind the counter and they seem pretty miserable when left alone. I mean I would be pretty miserable if I was the only one at the counter with a mound of drop offs I have to scan. They do good work though, props.”
“Not sure why the negative reviews exist, but everyone I interacted with here and across the street was nice, friendly, and helpful. That’s different from other USPS locations I’ve visited across the country. Shout out to Dave for being a real one!☝️”
“I came in the other day & it was about 10 minutes to close so I knew I was cutting it close with possibly getting helped in time (this was the only time I was able to get there). Let me tell you - Kathleen was HOLDING IT DOWN! This woman had a line of about 13-15 people deep with a million packages getting sent all over the place for the upcoming holidays. She was able to help all the people in front of me, myself, and the lady behind me all within that last 10 minutes of her store hours all while keeping her cool! She's a rockstar & I'm happy to know I have a great post office team in my new neighborhood, thank you!”
“BEST post office location and staff I have ever experienced. WONDERFUL employees, who go out of their way, each and every day, to serve thousands of people. I have over 20 years of interactions with this location and NEVER once have I been dissatisfied!”
“Same experience with a supervisor there!!! His name is Ryan and he literally got in his personal car to drive over to open the package box in our complex because the wrong key was left. WOW! Thank you Ryan!!! This is definitely above and beyond.”
“I think the Postal Service industry as a whole is in a shambles... People don't respect the Pen now that everything's a click away and it's truly a shame...You couldn't pay me to put mail into the 5 mailboxes in RI.
That being said, I've lived at the same address for 8 years and the N Prov/Johnston customer service In Person, is a customer service nightmare. Don't bother asking or waiting for the Postmaster to call...He didn't but I did have to drive to Johnston to pick up my mail ~ Maybe she just enjoyed seeing my face??
I have recently begun coming to the North Station on Smith St. There's a customer service agent here who is not only great at but seems to actually like her job... Amazing!! And I fell in love with the "Tree of the Month", It's Christmas collides with the 4th of July ❤️”
“We visited today to mail a very important document and the clerk ( Crissy ) patiently helped us and explained everything we asked. She was very helpful and nice.”
“I'd like say "Thank you" to Jackie who's from retail service from USPS, Midway Post office, Cranston.
She is very kind hearted and provided the best service to me. -:)”
“It's a great little neighborhood post office. The staff is courteous and professional, but occasionally, the wait is a bit long. But, no longer than most Post Offices. Parking is limited to the street, but normally it's a quick in and out.”
“I have a question I'm not even sure if you can answer it I had ordered some items to which they said it was delivered but I never got it or signed for it the driver told them he left it at the post office what can I do to see if it's thee I don't have a tracking number I just have a message saying if I didn't get my packages to check with the post office.”
“Worked with Brian to find and deliver a registered mail package within a day that got mistakenly marked as delivered after an attempt to coordinate a redelivery. He was responsive, patient, kind, and followed through. An absolute gem. Thanks again, Brian!”
“I JUST GOT SCAMMED BY A BLACK FEMALE 57 60 YEARS OF AGE SITTING IN A MAROON DARK VAN PARKED IN THE PARKING LOT SHE INSISTED ON I SPEAKING TO ME AND ACCUSING ME.OF HITTING HER CAR DOOR.... SHE IS WAITING FOR SOMEONE TO BELIEVE HER SCAM AND SAY OHHHH SORRRY HERE TAKE.THIS 100 DOLLAR ? BILL AND WELL CALL IT EVEN ......TAKE HEED PEOPLE BE AWARE DO NOT BELIEVE HER....I CALLED THE POLICE”
“I just moved back to the area and had to put a hold on mail so I probably come here more often than the average person right now. It's the holiday season and every time I've gone in, the lady with short dark hair has helped me. She can have a line of 20 people and still have a smile on her face, help a couple people at once, and still deliver excellent customer service to each and every person. I appreciate all of her efforts and will add her name to this review next time I go in there :)”
“Ever since we moved to RI in 2020, the Postmaster, Jeremy, has been wonderfully helpful with issues stemming from our change of address, to his confirmation of, and suggestions for, package pickup in today's really awful weather. I really appreciate his kindness, care and knowledge, and I feel that he deserves recognition for his outstanding work at our Coventry Post Office.”
9AM - 4PM
325 Strawberry Field Rd, Warwick
Post Offices
“Out of all the negative reviews, I think the opposite. This postal service is the absolute best. Terris helped me with the process of my passport and making sure I get it on time and he was very understanding professional and explained everything well. His customer service is phenomenal! I will definitely recommend anyone that needs to get their passport or renew it to come to this office as they are well-trained and can help you through everything. Thank you, Terris!”
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“There was only a couple people ahead of me, and she apologized for the wait(it was only a couple minutes). They are quick and are super friendly. I live in Coventry, and I prefer this post office over the Coventry one.”