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September 2024 by Maureen Place
Lots of disappointments. Doesn't disclose all charges when given new estimate of charges. No choice of phone numbers after saying they could transfer current cell phone number then found out they couldn't do any of it and Verizon could. They no longer offer domain sites either. Now stuck with 1 line for $40 less than Verizon's price (they offered 2 lines and phone equipment) and now stuck in contract for 3 years. Today trying to pay online and found after certain day of month you cannot pay previous month w/o paying next month too. They make it hard for New Small Businesses. Customer Service was nice but they couldn't change number but offered a small discount for 1 year. Very disappointed and I used to be a Strong Cox supporter....
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August 2024 by Liz Y
Switch to Verizon!
Terrible service and terrible customer service!!
End of story!!!
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July 2024 by Tom Powers
250+$ per month to be stuck on a Welcome screen. This is why streaming is killing cable
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July 2024 by Sarah Mosley
Cox has been a nightmare since we’ve tried transferring our service from one address to another. We’ve had 4 different tech appointments in the past week and our issue has still not been solved, each technician having no idea what they’re there to help with due to the company’s disorganization. I’ve been on phone calls and the online chat for countless hours. This company does not care at all whether or not their customers have working service. Complete waste of time trying to transfer service, should have switched to Verizon a week ago.
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July 2024 by David Cadoret
So when you utilize their chat line you are provided with options by their automated process...none of which include downgrade service. You are left with no other option but to click on something unrelated to connect to a live agent. Once you are connected and explain you want to downgrade a service you are transferred to their "loyalty department". Waited 30 minutes last night and finally disconnected. Right now I have waited 25 minutes and not transferred yet. This is an excellent sales tactic on their part. Make you wait long enough and then you get frustrated and disconnect there by keeping their overpriced service. 6/18 update So I have changed review from 1 star to 3 stars. I tried once again after writing my original review. I explained my frustration and what had happened. FINALLY the person at the other end of the chat had the brains to tell me that the loyalty department was swamped due to some government program running out and everyone wanting to downgrade. I was told I could be transferred but the wait would be long or to my local store. I thanked that person for the explanation.
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November 2023 by Nena Button
This is NOT open Sundays until 6pm
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September 2023 by Cory Thibault
Just moved from out of state and wish I would have read the reviews before I waisted a week attempting to set up service with Cox. Initially set up cable online and all they sent me was a Wi-Fi modem which they were charging me 20$ a month for? WOW that’s seems pretty cheap for cable? Right? Had to call a second time to have them send out the cable boxes which wouldn’t work. Had a lot of trouble with communication and resolving a technical issue, so they wanted to send out a technician to resolve the issues and charge me 100$, after a week still don’t have cable tv so I decided to cancel it and just keep Wi-Fi service then they tell me the Wi-Fi is going to go up from 20$/ month to 50$ the customer service rep was absolutely impossible to deal with on the phone and don’t even bother trying to resolve an issue via chat on the website with them unless you have the patients of a saint! So anyway I’m off to return all my boxes and modem I don’t expect that to go much smoother? I definitely wouldn’t recommend Cox to a friend!
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June 2023 by John Cassidy
Absolute worst internet. I couldn't even have imagined an internet service could be this bad in 2023 when we have the max plan as well
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May 2023 by Mike Earp
Cox is the only internet provider in my area so unfortunately I'm stuck with them despite 2+ outages per month, reliability is very poor. The only upside is they have an automated text message system to confirm the outtage is being worked on and expected time of resolution. TV rates are well over market so I use online streaming services for entertainment now.
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November 2022 by James Miller
Reconnected
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October 2022 by Robert Karen
Service has a lot of outages. Will switch back to Verizon.
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September 2022 by Kyle Davis
I've stayed at the Marriott and sonesta for a couple years for work and they both have cox and I'm stuck using the worst internet I've ever used.
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June 2022 by Rich Watrous
This company is crooked and corrupt!They over charge for 1980's television, keep upping your charges from what ever offer you start with until without warning they wack you for 350 a month.Their wifi service is horribleWhen you complain, after being a loyal customer for several years they tell you there is nothing you can do.When you discover you can get better service, better wifi, and a much wider range of television/movie products by dumping them and only paying about a hundred a month, it is time to drop this corrupt company.Stealing an extra couple grand from consumers per year is pure thievery.Then when you refuse to pay the high fees they refused to change, they will report you to the credit agencies and really make you angry.Do not do any business with this crooked company!!!!!
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January 2022 by Greg Caldarone
Several agents lied to me and refuse to fix the issue for me .
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December 2020 by Ian Chalmers
I’ve had way too many issues to count over my 3 years with them. Way overpriced as well. We pay almost $100 a month just for 150 mbps, and our new verizon plan is only $80 a month for 800+ mbps with streaming services included as well. Really excited to switch back to Verizon and never deal with this again.
