-
January 2024 by Chyann A
Very convenient and affordable
-
October 2023 by Christina P.
Second time I had a bad experience here I brang my dog spent $74 plus a tip and my dogs sanitary area wasnt groomed I brang him back a hour later to have it fixed he had him in with a 70 flea collar was not on him they tell me he never had it on when they groomed him he did I never take it off and if you forgot to clean and cut his sanitary area I wouldn't take their word for it and I had to bring him back a hour later and they didn't cut the fur in his mouth and the last bad experience I had visit they didn't cut around his paws very dissatisfied will not bring him back again , very unprofessional I complained and I told them I would not be coming back and now today they text me and said he bit one of them this is the first time I heard about it what 5 days later he's never bitten anyone in his life , never again smh
-
May 2023 by Aimee Q.
I purchased a ball python for my daughter a few weeks ago and shorty realized the snake was invested with mites , not the greatest strat to our reptile journey!!! Knowing there was mites in its enclosure at the store it proves that other snakes have them too. The snake was also very malnourished and quite skinny.. he wouldn't eat or interact with us. I feel my daughters love for reptiles has decreased with this experience. Buying this snake caused us lots of extra money and time and was very unhealthy to begin with. I suggest when buying a reptile to buy it from trusted breeders or stores like 401 reptiles!!!
-
March 2023 by Chaz B.
went in 2 weeks ago to look at fish w my 2 yr old son. i took note of the selection and came back a week later (monday morning march 13) with a betta in mind. we found the fish but as i went to pick a container up a squirrelly young lady approached me saying things and asking questions abruptly. im a stay at home father and i work full time at night. my spare time is extremely limited and im severely exhausted. it would seem she doubted my ability to care for 1 fish because i didn't answer her questions accurately/ fast enough. before i knew it she was holding multiple things and insinuating i wont be leaving with a fish without also purchasing all additional products as well. if i had gotten a moment to speak id have explained that after our purchasing of the betta fish and temporary tank, i was buying all necessary products(from amazon) with information i get (from google). i dont have time to split hairs with someone playing gatekeeper for beta fish. condescendingly saying "bYyYyEeE sORrY bUdDy" to my son multiple times as i left the store without a fish, is why i downloaded yelp, to leave this review. private business can refuse anyone, i get that, but your employee made that visit feel like gamestop being run by an adolescent car salesman. never going back.
-
February 2023 by Tatum H.
Had gotten a fish and it died within 12 hours. Had nothing to do with my water seeing how my other fish were thriving in the tank. I called and spoke to a man that guaranteed a refund. I forgot to catch his name and called back 15 minutes later. A women picked up and would not tell me the name of the associate and asked what it was about and proceeded to tell me she wouldn't do anything about it. Their associates need to learn policies before telling customers they can receive a refund. THIS WAS NOT THE FIRST TIME I HAD A FISH DIE WITHIN 12 HOURS OF PURCHASING. In addition, I tried to cancel my vital care which was a process because it was still going to charge me every month for a year even though I would not be returning.
-
June 2022 by Steve Ferreira
They are really nice and very professional and very good with the handling of our furry kids
-
December 2021 by Joey B.
They are terrible. They scheduled me for 2:30 to have my dog groomed. I arrived at 2:30 waited in line until 2:40, then they said they were too busy Ans because I was late they wouldn't take my dog. After I mentioned that I was waiting in line for all that time. They changed their tune and said he was booked at 2, not 2:30. It's just not true. I booked the appointment and scheduled it my calendar. I repeated it before I got off of the phone to make sure we had the correct time. They gave me trouble when I was booking and again now. Terrible customer service. Will never be back. Go to pet smart up the road. Much better customer service. This place is a complete waste of time.
-
May 2021 by Alyson G.
This is a canned response from Petco , no specific issue resolved for me , I sent a letter to Petco corporate months ago , no response back. CEO of Petco. Must be hiding
-
February 2021 by Benjamin F.
I went in to have my dog's nails trimmed, this takes about 10 minutes to do. So in the past I have had no issues with being turned away due to lack of staffing, dog adoptions taking place, or being at capacity in the groomers but this was different. Today I went in and the woman behind the groomers counter advised me that I now need an appointment due to COVID, this is news to me. I pleaded with her, telling her the difficulties I have had getting down there in the first place, she says there is no way she can assist, her next appointment will be there any minute. My poor pup needs it worse than normal due to COVID in the first place and for those of you who have dogs, you know you cannot take them anywhere, you need the rabies paperwork which I don't have on hand, it's on file at Petco. 10 yrs plus - I have been coming here buying all my pet toys, pet food, and grooming - never again. I waited to see when her next appointment got there and she could have done two dogs in that time, so either she is the worst pet groomer on the planet or was just lazy. The entire time I was in the store she just sat there, doing nothing, making eye contact with me as I looked into the empty grooming area. This employee lacked compassion, empathy, and common sense. She obviously does not care about animals given her cold demeanor and the way she brushed me off and stared me down while I waited in the store. Not sure how the appointment protects anyone, I still walked into the tiny grooming area, spent 5-10 mins discussing the situation with this useless employee. I would suggest this policy be reevaluated and would also suggest they communicate these changes to all of their regular customers instead of turning them away. Or maybe they squeeze them in when they can? Even on Yelp- it says "in person visits" with no comment for appointment only.
-
February 2021 by Kaileen S.
Liz is fantastic did such a great job with Rosie my maltese I finally found someone that cares and loves what they do I highly recommend I will ne back every 6 weeks
-
June 2020 by Jennifer P.
I was looking for a leash advertised online, it was on sale and in stock in the Warwick location store. I couldn't find it so I asked the cashier, the only associate I saw, who just said she didn't know, it should be over there, she really didn't know. I thought she would either help me look or page someone to assist me. I already looked where she was pointing. I look one more time, went to leave frustrated thinking I won't go to this location again. I'll order online. When I was walking out I saw another associate, Ashley, and asked her. She was returning from her break. I felt horrible catching her before she was even clocked in, but she reassured me it was fine. Assisted me to finding what I was looking for, it wasn't the exact thing but close enough, and she priced matched it for me, in the store it didn't have the sale price. Anyways she saved a sale and a customer. She was friendly and helpful. Turned my frustration completely around. I've worked in customer service and now in healthcare, and it is all about how you treat people. Thank you Ashley!
-
April 2020 by Jennifer F.
I'm really disappointed. Went here with my pup. Was going through the clearance clothes for him, and found something I liked. Well it wasn't marked down and I wanted to make sure it was on clearance so I knew what the price was either way. Well I was told to wait cause the guy was busy which is fine. While looking further in the bin and at dog collars, I guess my dog peed. Which again is fine cause I always clean up after my dog. A store associate came up to me while walking by and just states "the dog clean up area is over there" and just points. Now my fiancé and I are distracted so we didn't see where she said it was or where the lady came from. Now when I called to speak to someone about how the associate went about it I found out she's a manger. I'm disappointed, I left the store and didn't buy anything. I went to Rumford pet center instead.
-
March 2020 by Ariana C.
Came here to get a fish tank and new fish , was only inside the store for 3 minutes. An employee came up to me and said "well do you know what you need because you have to be in and out" . So we left buying a bag of sand for our lizard. Why is there no signs up with a time limit ? Why do you still have live animals ? Seemed like just a mad employee pissed she has to work during a pandemic like everyone else in retail , you lost out on what could've been a good sale .
-
March 2020 by Jamie P.
I take my pup to Petco grooming regularly. Brianna is my go to groomer. She is great about squeezing my dog in for last minute appointments. She always has a very warm welcome when we enter the salon. She clearly cares so much for her furry clients! My dogs coat looks so healthy after every grooming appointment.
-
February 2020 by melissa boerman
Love coming here. The vet is so nice.
