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October 2023 by Christina P.
Second time I had a bad experience here I brang my dog spent $74 plus a tip and my dogs sanitary area wasnt groomed I brang him back a hour later to have it fixed he had him in with a 70 flea collar was not on him they tell me he never had it on when they groomed him he did I never take it off and if you forgot to clean and cut his sanitary area I wouldn't take their word for it and I had to bring him back a hour later and they didn't cut the fur in his mouth and the last bad experience I had visit they didn't cut around his paws very dissatisfied will not bring him back again , very unprofessional I complained and I told them I would not be coming back and now today they text me and said he bit one of them this is the first time I heard about it what 5 days later he's never bitten anyone in his life , never again smh
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August 2023 by Google user
Was calling to see if my kitten could get groomed, and instantly was all set lol, first of all the phone lines dont work for \\\"press 1 for grooming 2 for etc\\\" doesnt work, then someone answered the phone by screaming \\\"HELLO!!?\\\" Like wheres the thank you for calling petco or even ya name, THENNN before i could even finish saying hi shes in my ear again screaming \\\"I CANT HEAR YOU\\\" \\u0026 I instantly hung up because the customer service is lacking, don't recommend just based off that 4 second phone conversation, seems chaotic over there lol
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May 2023 by Aimee Q.
I purchased a ball python for my daughter a few weeks ago and shorty realized the snake was invested with mites , not the greatest strat to our reptile journey!!! Knowing there was mites in its enclosure at the store it proves that other snakes have them too. The snake was also very malnourished and quite skinny.. he wouldn't eat or interact with us. I feel my daughters love for reptiles has decreased with this experience. Buying this snake caused us lots of extra money and time and was very unhealthy to begin with. I suggest when buying a reptile to buy it from trusted breeders or stores like 401 reptiles!!!
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March 2023 by Chaz B.
went in 2 weeks ago to look at fish w my 2 yr old son. i took note of the selection and came back a week later (monday morning march 13) with a betta in mind. we found the fish but as i went to pick a container up a squirrelly young lady approached me saying things and asking questions abruptly. im a stay at home father and i work full time at night. my spare time is extremely limited and im severely exhausted. it would seem she doubted my ability to care for 1 fish because i didn't answer her questions accurately/ fast enough. before i knew it she was holding multiple things and insinuating i wont be leaving with a fish without also purchasing all additional products as well. if i had gotten a moment to speak id have explained that after our purchasing of the betta fish and temporary tank, i was buying all necessary products(from amazon) with information i get (from google). i dont have time to split hairs with someone playing gatekeeper for beta fish. condescendingly saying "bYyYyEeE sORrY bUdDy" to my son multiple times as i left the store without a fish, is why i downloaded yelp, to leave this review. private business can refuse anyone, i get that, but your employee made that visit feel like gamestop being run by an adolescent car salesman. never going back.
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February 2023 by Tatum H.
Had gotten a fish and it died within 12 hours. Had nothing to do with my water seeing how my other fish were thriving in the tank. I called and spoke to a man that guaranteed a refund. I forgot to catch his name and called back 15 minutes later. A women picked up and would not tell me the name of the associate and asked what it was about and proceeded to tell me she wouldn't do anything about it. Their associates need to learn policies before telling customers they can receive a refund. THIS WAS NOT THE FIRST TIME I HAD A FISH DIE WITHIN 12 HOURS OF PURCHASING. In addition, I tried to cancel my vital care which was a process because it was still going to charge me every month for a year even though I would not be returning.
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June 2022 by Arundeep Mittra (AD)
Almost super hard to navigate the app to request appointments but our groomer at the store is amazing. She is gentle with our boy and he is comfortable letting her work on him. Great people!!
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April 2022 by Julie Fernandez
Very good server! Food was tasty. Lots of variety on the menu. Would suggest something light be added to the dessert menu, like sorbet or ice cream.
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December 2021 by Joey B.
They are terrible. They scheduled me for 2:30 to have my dog groomed. I arrived at 2:30 waited in line until 2:40, then they said they were too busy Ans because I was late they wouldn't take my dog. After I mentioned that I was waiting in line for all that time. They changed their tune and said he was booked at 2, not 2:30. It's just not true. I booked the appointment and scheduled it my calendar. I repeated it before I got off of the phone to make sure we had the correct time. They gave me trouble when I was booking and again now. Terrible customer service. Will never be back. Go to pet smart up the road. Much better customer service. This place is a complete waste of time.
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July 2021 by Henriette Koszela
Liz was great. She told me in advance what to expect. Brady looks great
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July 2021 by Henry Tedeschi
Good job grooming, but my old dog was too stressed out .
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May 2021 by Alyson G.
This is a canned response from Petco , no specific issue resolved for me , I sent a letter to Petco corporate months ago , no response back. CEO of Petco. Must be hiding
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May 2021 by Mike Kenneally
To put it simply. They took great care with bella and we were very happy with the results.
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May 2021 by Jerry Blau
Your staff was caring and VERY Guest Centric - Thank you
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April 2021 by Nicole Kim
The groomer, a male, did a fantastic job! And my dog came out wagging his tail!
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March 2021 by Lisa Fogell
The groomer was very friendly and caring with my dog who suffers anxiety
