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November 2023 by Bonnie B O'Connor
Sam is terrific - polite, pleasant, engaging, knowledgeable. He remembers the setup at our house from one visit to the next, always explains what is included in the visit and the service contract, answers all questions without any sense of being rushed to move on to his next assignment. He is a real pleasure to do business with and represents your company extremely well. Whatever you are paying him now, give him a raise - he's absolutely earned it.
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November 2023 by Kathy
National Refrigeration is reliable and very professional. They did the maintenance on our heating system and took care of a leak we didn’t realize we had. Justin was great!Service: HVAC system maintenance
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November 2023 by Desiree Rosario
I recently had the pleasure of working with Charles and his crew with installing a new hvac system in my home. I have nothing but good to say about these fine group of professionals and this company. From the initial call to the service team Jess and Elizabeth to the installation process, they were all very knowledgeable, patient and responsive to all my questions and concerns. Charles and Brian went above and beyond to explain everything about the new system I had placed and was very thorough with their work. I would highly recommend this company.Services: Installation
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November 2023 by David Sweet
Phil and Ryan were both extremely knowledgeable, thorough, and explained what was going on patiently and completely. Ryan spent a long time trouble shooting our system including a conversation with the thermostat manufacturer and finally corrected the issue after many YEARS of problems! Many thanks!!Services: HVAC system repair
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November 2023 by Ken Diegel
The entire staff from the Service manager, office personnel and technicians were professional, efficient and friendly. They were able to work with the town inspectors to resolve issues that caused other contractors to refuse to even bid on the job. I am glad I was referred to National and chose them for a full heating, A/C and H/W heater replacement. Full installation completed in less than 2 days and the office staff registered the equipment for me and sent me the links for rebates.Services: Heating system installation
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November 2023 by Michelle Thibault
Rito came to our home to perform routine preventative maintenance on our furnace. He unfortunately had to inform us that we needed a new furnace. He was professional, kind and explained everything when the problem was discovered. National ordered the furnace and put us on the schedule for their first available opening.Jeremy, Zach and Manny showed up on time, were professional, polite and courteous. They kept the working space clean and still allowed us access to parts of the house we needed to get to. It is obvious that National takes pride in their work.Brian, the service manager, Jess, the office manager, and Elizabeth in the office were attentive to our needs as we were about to hit a cold snap.A few weeks before this, we had Phil over to check out some plumbing issues we were having. He was very friendly and extremely knowledgable in his field.I recommend National Refrigeration to anyone for their HVAC and plumbing needs.Services: HVAC system repair
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November 2023 by Barbara Lundy
Elizabeth has been great with scheduling appointments. Dave is professional and always willing to answer questions and explain what he is doing.Services: HVAC system repair
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August 2023 by M Camirand
Justin did an amazing job servicing my A/C! He spent so much time on the service call, I was amazed! The A/C unit is in the attic which was probably 120 degrees, not a complaint! He cleaned my compressor and gave recommendations for winterizing it. Not the first time Justin has worked on my A/C, always professional, prompt, friendly, upfront and knowledgeable about the product!! I would highly recommend National to anyone, if you can choose who comes out, Justin is your man!Service: A/C system maintenance
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August 2023 by Susan Hammond
All the employees I have had contact with have been pleasant and helpful. The scheduling has been relatively quick. The estimating staff have been thorough in their assessments and the service providers have also been stellar. They have corrected several issues related to poor installation by another HVAC company. I am grateful to them. The point of contact folks have also been extremely helpful in understanding need and being sure to return calls and send responses quickly. Thank you.
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August 2023 by Paul Bell
Sam was right on time. He also gave me a run done of each task that he completed. His explanations were clear and I felt like I knew what he was talking about! Lol
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July 2023 by Jane Flanders
Staff is always professional and courteous. Sam is always polite and thorough. He explains everything gives us confidence that the system is working well.Service: Heating system maintenance
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July 2023 by brian m
First service man from National, ****, Outstanding. Diagnosed issue. ********** ************** man from National told me the there was no freon leak yet HVAC still short on Freon and shutting down I believe that fellow had a legitimate reason and did his best **** came back and found the exact leak Again a excellent man Signed contract for repair. Already $1000 in for 3 prior visits on problem Had a few questions for head of service. 3 emails, two phone calls. He returned one and said he would get back to me. Did not. Talked to receptionist and was told I was on the board and I would hear back that day I did not Have now canceled the contract and brought in another company. Very unsatisfactory client service The only reason they did not get 1 star was the outstanding work provided by ****
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June 2023 by Ron Taglianetti
The service man David was very nice and professional and did a great job on the yearly maintenance of our AC. Wouldn't use anyone else also they installed our system 2 years ago and that was done well.
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June 2023 by Claire Nadeau
Al and I just want to share how pleased we were with the technicians who came out to install our new heating and cooling systems last Tuesday and Wednesday along with installing a new hot water tank.The Project Manager and all the technicians here were professional, respectful and courteous.Thank you to all of you!Claire & AlServices: Heating system installation
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June 2023 by Tammy Maloney
Justin was professional and thorough. I have the yearly maintenance plan and they have reasonable rates. The only thing I would suggest is that they call you for the reminder of service due. Thank you.Services: A/C system maintenance
