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March 2024 by Ro Black
This place is ridiculous. I had a credit union send me a check using FEDEX. from Chicago . It’s been three days, the courier says that he/she attempted a delivery 3xs. I received no door tickets after the attempts . I contacted the 1800 number three times today to have this package redelivered and the driver has decided on his own will to take my envelope back to this office . If you try to make a complaint on the 1800 line there’s no one to talk with about thugs employees behavior . You have one job, my credit union has used FEdEX because they deliver packages in an expedited manner. Usually within 24 hrs domestically, it’s been three days and I still do not have my envelope. Does anyone hold people accountable at this company because not performing your duties would be an issue at any other company .
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March 2024 by Meghana Swamy
I am writing to express my dissatisfaction with a series of failed delivery attempts and subsequent communication failures regarding my package. Over the past few days, I have experienced a frustrating pattern of service that falls significantly below the standards I expect from FedEx.On three separate occasions, the delivery driver approached my front door, only to leave a delivery attempt notice without making a genuine attempt to deliver the package. Each time, it was evident that the driver did not have my package in hand, indicating no intention to deliver. This behavior is unacceptable and not only wastes my time but also delays the receipt of important items.After the first series of failed attempts, I reached out to your customer service team to lodge a complaint. I was assured by the Warwick site shipping center that my package would be delivered promptly. Unfortunately, more than a day passed without any delivery attempt. Seeking clarification, I contacted customer service again, only to be informed that the shipping center had unilaterally decided they would not be delivering my package. This decision was communicated to your customer service team rather than directly to me, leaving me uninformed and unable to take immediate action.Furthermore, I was then told that I would need to collect my package from the shipping center myself. This resolution is not only inconvenient but also contradictory to the service I paid for. I have lodged another complaint but, based on my experiences, I am concerned that it will not be adequately addressed.This sequence of events highlights not only a failure in the delivery process but also a significant breakdown in communication between your shipping center, customer service team, and customers. I expect FedEx to uphold a higher standard of reliability and transparency.I am requesting an immediate and clear resolution to this issue. I would like my package to be delivered to my home as originally agreed, without further delay. Additionally, I seek an explanation for these repeated failures and assurance that measures will be taken to prevent such occurrences in the future.Your prompt attention to this matter is not only appreciated but necessary. I look forward to your swift response and resolution.
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February 2024 by Jean Brown
An older man delivered my package today. It was nice to see that he actually placed the package down on the stairs rather than throwing it like many of the younger drivers seem to do.
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January 2024 by Dan Jameson
Absolutely terrible. Driver said package wasn't ready without coming 2 days in a row. Day 1 I got dispatch and they said he'd come back that day, he never showed. Day 2 I missed FedEx call stating he was there hours earlier when I tried to call back their lines are busy. I ship with UPS multiple times a week with no issue and this is my first time trying to ship via FedEx. I'll never do it again.
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January 2024 by Anna
Super helpful and quick dropping off boxes. Another time I tried to ship outside the US, which I never done before, and they were very kind and helpful to make sure everything was correct with the address.
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January 2024 by Aaron Fortino
Two of my packages have been here since the 6th with no movement and I live in Woonsocket what's the issue! Sure it snowed yesterday but what about today I'm driving around just fine losers
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January 2024 by Ed Harrison
Customer service sucks. Trying to get through the automated system to speak to a representative is a nightmare. Finally, get through to a person, and of course, they are in India. After 15 minutes on the phone, as well as being put on hold for 5 minutes, he refuses to transfer me back to stateside or a manager with less of a language barrier. Waste of time for a simple question.
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December 2023 by Brian McCullough
Worst. Customer. Service. Ever!
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December 2023 by Janet gauch
Unfortunately their drivers can't read instructions on the label. I've never had a problem with any other deliveries from FedEx except for a delivery from one company . FedEx always leaves my packages on at the door however any time I get a shipment from Chewy the driver leaves it at my trash bins at the bottom of the driveway. Chewy has told them several times to deliver to the door and even has it stated on the label. They continue to leave at the bottom of the driveway. I even called FedEx and was told I would have to set up an account to specify ALL deliveries be at the door....I don't have to do that for any other deliveries so why do I have to do it for this one when Chewy has already specified? I will give them one last chance to deliver per company instructions. Should they not deliver to the door I will have to stop purchasing from Chewy.
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December 2023 by amanda albanese
Package has been in Warwick for 2 days with no update and I only live 20 mins away motherfuc/$$ better not of lost another package of mine going there next time
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December 2023 by William Iannotti
FedEx as a whole....Left hand doesn't know what the Right hand is doing!! Customer service was useless!!!
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October 2023 by Farrell Farrell
I went in this evening and had the pleasure of dealing with Carmen. She was so sweet and provided us with excellent customer service. If you need any assistance she is definitely the one to look out for.
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August 2023 by Tony Alfonzo
My first time here to return an oversized box.They were very helpful
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July 2023 by Cisco
Place the package and run!The new delivery agents motto.Signature required or it was never delivered could solve that practice.Their service is ......crickets.This side up on the carton means nothing to a driver. (Illiterate?)Let's see, yeah I will load this damaged parcel into my van despite it being obviously damaged. Duh....
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July 2023 by Ddriver Danny
They are always friendly and happy to take you packages.
