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January 2024 by PayItForward
1/4/2024_8am southbound:If you want an impatient flat bed driver who thinks rolling thru a busy 4 way stop like 116 and Scituate Ave…then this is your Tow company!
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November 2023 by Erin Watson
The ladies in the office were very nice , treated me with compassion to my situationMuch appreciated.
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May 2023 by Ben Gammell
Great experience. Initial window was 8:30p-9p but they showed up at 8p. Once they arrived, Dante was very nice and helpful.
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October 2022 by Steven Boucher
Called for an estimate. Hung up on me twice. No call back.
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September 2022 by Bethany Richardson
My insurance company sent Express Towing to me when my car broke down yesterday. The driver arrived within the estimated time and he was very professional and treated my car with care. It is stressful to have your car break down, but he made towing my car smooth and easy. Great experience, could not have been any better!
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September 2022 by Jim Coningford
Wow, can't say enough about Brandon. Very professional, concerned about my car and public safety. He helped me twice with a tow.Getting a tow has historicly been a negative experience for me, Brandon's mellow demeanor is a welcomed gesture.Thanks Brandon.
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April 2022 by Demi Dirocco
what a joke of a company, after waiting almost 4hours a tow truck finally showed up, I tried getting actual times and figure out what was going on with it taking so long to come get my car and no one could give me a strait answer. Told me someone was down the street from my home and would be there soon and i got a notification 45 minutes later they were on their way to my home. I will never use them or recommend them again. and I will make sure people know how horrible this company is.Service: Car towing
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February 2022 by Jason Williams
They were supposed to tow my car but never called me back to cancel. The lady on the phone gave the excuse that my car was too low for their tow truck. I waited 90 mins to call them back for her to tell me that! Thank god I wasn’t broken down on a highway, I would’ve froze to death. This business needs to do some serious customer service training. The woman on the phone was extremely rude and defensive…she needs to be fired.
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January 2022 by Jason W.
If I could give this place negative stars, I would. Absolute trash towing service. They were supposed to tow my car but never called me back to cancel. The lady on the phone gave the excuse that my car was too low for their tow truck. I waited 90 mins to call them back for her to tell me that! Thank god I wasn't broken down on a highway, I would've froze to death. This business needs to do some serious customer service training. The woman on the phone was extremely rude and defensive...she needs to be fired.
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October 2021 by Sue Oakes
Waited 2 hours and 2’phone calls later woman was rude and canceled my tow. Would never recommend and told my insurance company. Would never recommend to anyone.
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September 2021 by Alyssa Harriston
NEVER USE THIS SERVICE, not worth your time or money!!!!! If I could rate this service with zero stars I would. I waited 3 1/2 hours for a tow, just for them to cancel my tow because I told them their service was unprofessional. No one called to inform you of the delay once the tow truck was running behind. They claimed that the tow truck was “in traffic” for 2 and 1/2 hours which was a lie because the tow truck driver told me they only had one truck
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June 2021 by Elisha Perito
Express Towing had been dispatched to my disabled vehicle through Nissan’s roadside assistance, after another tow company made me wait for an hour and a half, only to tell me that they would not change my tire due to the location of my vehicle and weather conditions. I had to contact Express Towing to correct an address discrepancy, and the woman that answered the phone was extremely courteous and helpful, and went out of her way to get my exact location to the driver. The driver not only showed up right around the ETA, but he also offered to change the tire (in the snow) if that were my preference, as opposed to towing it. He was also extremely polite and professional. After my vehicle was towed off, the woman from Express Towing actually followed up with me to be sure that the driver found me and that I was all set. I was very pleased with their service.Service: Car towing
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June 2021 by Natalie Cruz
If I could give zero stars I would I have literally been locked out of my car for 5 hours due to two other companies not showing up then. I get this company and they been in west Warwick for over two hours and supposedly on their way to me thank god I’m in a safe location there should be absolutely no reason eta is 45 min and your over 2 hours late and haven’t even had the decency to call I’m livid this company is absolutely ridiculous and I will be making multiple callsService: Car lockouts
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December 2020 by Yosayra Pacheco
Today I had a gentlemen named Brandon come and assist me with my car. Every other company had taken an hour or more to help assist me but they came within half an hour. He wasn’t in any rush and he checked the car throughly. Very grateful for the help Brandon and express towing. Definitely will recommend.
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October 2020 by Edgar Gonzalez
They were assigned to me as a service provider through Nissan’s roadside assistance line. We waited for more than an hour and a half but the tow truck never came.
