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March 2024 by Kelly K.
I've always had good service with Enterprise, and this time was no exception. Jenna received me at the desk when I arrived and was friendly and efficient. The team who gave me the car was also friendly and helpful. Jenna attended me when I returned the car, with the same great attitude as her co-workers. The car was just what I needed and was in excellent condition. Hertz had run out of cars and doing business with Avis was awful. Thank you again to Jenna and her manager Stephen the night I arrived.
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February 2024 by Michael P.
I arrive to pick up my rental and I am told at the counter that there is a $400 deposit for the vehicle! After looking I cannot find this disclosed or anywhere on the website when making a reservation.
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January 2024 by Matthew Green
I've always had good service with Enterprise, and this time was no exception. Alejandro received me at the desk when I arrived and was friendly and efficient. The young woman who gave me the car was also friendly and helpful. John attended me when I returned the car, with the same great attitude as his co-workers. The car was just what I needed and was in excellent condition. I've used cheaper car rental services, but I find it's with paying a little more to go with Enterprise.
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January 2024 by Matt Reed
When changes were made to our rental agreement they refused to refund the money until the car was returned, essentially holding several hundred dollars for no reason.
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January 2024 by Amanda Prim
Do not ever rent a car from enterprise at the TF Green airport in Providence. Me and my fiancé set up our rental on Thanksgiving for when we got back from our trip in December and we get here and they tell us that we are not allowed to use the card that they knew we were using and now we are stranded here and they are not willing to help us in anyway. I am very upset just trying to get home to our children, and they gave us no options. I will be calling corporate. This is absolutely unacceptable. The staff are disgusting in the way that they talked to us and treated us was completely Uncalled for!!!!!!! Wish I could give zero stars.
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January 2024 by Joe M.
I returned a rental vehicle in Wilmington North Carolina location and because I have to take a flight at 4:00 am in the morning, I forgot my Oakley sunglasses and I knew exactly were there were so I call the location at the time they open and they said they will call me back, they never did so I call again and they told me they did not find it. Bunch of thief's, if you are renting from them, please make sure don't forget anything because they will steal it.
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December 2023 by Sonny B.
I cancelled a rental one month prior to actual rental date and was told I would have to pay $39 cancellation fee and if I do not then I will be billed the total for the 5 day rental (over $500). This is being held a hostage!!!!! I will never again rent from Budget/Enterprise. Conf.# 41136448US3
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December 2023 by Steven Keith
Double check if you make a reservation! Reserved a Suburban about a month in advance. Showed up and they only had a Tahoe, which was dirty and much smaller than I needed. I had to find a way to make it work which was extremely inconvenient. They took a little off as a discount, but more importantly it didn't serve the purpose of what I needed it for and made for an unpleasant road trip.
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December 2023 by Jd James
Kevin (with an assist from Stephen) was super helpful with a coat my daughter left behind when we turned in our rental. Even during the Thanksgiving rush he took the time to find the coat and is in the process of getting it back to my family. Many thanks Kevin!
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November 2023 by James Brunson
I’ve picked up rentals twice from here and both times Stephen M. Silva Jr. was the Enterprise Rep. that helped me, both times he went above and beyond when the type car I reserved was sold out. Whatever they are paying Mr. Silva isn’t enough.
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October 2023 by Darian K
A great service from Enterprise when we arrived after midnight. Kelly was fast to process our reservation and led us to a car in no time. Thank you and will return soon.
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October 2023 by Dave Werkema
I've rented here a few times this year and each experience has been quick and issue free.
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October 2023 by Carol Garcia
Enterprise rental is easy in easy out. Also easy if you want to add or subtract additional days.
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October 2023 by Damian Blanco
Had a late night pick up, called earlier in the day to verify someone will be here. No one in sight, now I'm stuck for the night with no hotel, no car.
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September 2023 by Charles Cobble
Enterprise at PVD airport has been one of the worst locations I have been at. Normally enterprise is very well staffed and responsive. However we waited for over ten minutes for a representative to assist us in picking up a car and upon return we had several issues with the car. I asked for the manager and the two guys working the desk kept arguing which one of the, was the manager. Will likely rent outside of the airport next time as this was very unprofessional behavior.
