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October 2023 by Crystal DiSarro
Love this place highly recommended
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December 2022 by Lisa W.
This was our first experience with a groomer, and a first for our puppy, a labradoodle, going to a groomer. This place was on our vet's recommendation list, so we went with it. And we are glad we did. I was able to get an appointment the same week I called, which was a surprise, but a happy one! They told us that as Bentley's first experience, he would not be clipped, which was fine with us. They did the basics for the first visit, nails, ears, and bath. As hard as it was to leave him, we were very happy with his nails, his fluffiness, and he smelled so nice! They had a price list posted, but it was mostly how they welcomed our new puppy (and us) into their business. We will be back in a few weeks to keep up with the nails for sure! Thank you to the girls who took care of our boy!
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July 2022 by Karen M.
We had been going to the location in Hope for years and was always very happy with the service. When that location shut down we moved to the W. Warwick location. The last time we went they kept Elvis there for 5 - 6 hours. They told me Saturdays were always busy and to try another day. So when I called, I told them any Mon, Wed, Fri, or Sat. They booked me for today (a Friday). I dropped Elvis off at 11:00. At 6:00 (an hour AFTER they closed), I called to check in and she told me that she just realized my dog was here and was just starting him. SEVEN hours later, an hour after you closed, you just realized my dog was there?? After I got there to pick him up, he ran out of the crate and immediately peed all over the floor. He never pees on the floor. I have also never seen so much pee in all my life. He clearly had not been let out of the crate all day. The Manager who kept just telling me she was new (CLEARLY) told me she was still going to charge me full price because "they completed the service." Whereas she could have somewhat salvaged the situation by comping FIFTY THREE DOLLARS, she decided to pour salt in the wound... over FIFTY THREE DOLLARS, the equivalent of a half of a tank of gas. When we got home, Elvis ran into the house and right to his water bowl. He drank his the entire bowl and then some. Which again, he never does. He was clearly ALONE IN A CRATE FORGOTTEN FOR SEVEN HOURS. Some dogs may be used to that, but Elvis is an older dog and I work from home, so he's not. I called the Owner, and low and behold, no call back. Moral of the story: This place borders on animal abuse. If you read the more recent reviews you can see that the new Owner has ruined it. People are continually saying that their dogs are fearful to go back. If you Google "pet grooming near me" you get pages of places in Coventry, West Warwick, Warwick... Go somewhere else. Putting this place out of business is doing a service to all our four legged friends.
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January 2022 by Melanie W.
This is my first time taking my kitty Smudge to get her claws trimmed by a groomer, I would like to give a big thank you to Lindsay the groomer for being professional with Smudge even though she was scared, also talking to Smudge, I will be taking Smudge back I recommend that place Thank You again now I have a happy kitty
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December 2021 by Debra R.
Best grooming place around! The staff here is so nice and professional. And they have such a love for pets! My Arya loves coming here and and their prices are very reasonable.
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September 2021 by Beth S.
This groomer is terrible. They changed hands unbeknownst to us. Our dog was terrified to get out of car. Didn't understand as he always liked it there. Big red flag. Found out later about new owners and staff that weren't really dog groomers. They shaved his balls!!! Who does that. Never again! Stay away. Demand credentials from the staff if you go and expect your dog to be groomed within 2 hours, which is the norm. Not 6. Found a new groomer.
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July 2021 by Siobhan C.
This place is great! Very friendly, great customer service. And most of all my Oreo looks fabulous!
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December 2020 by Sue V.
I have been going here for the past year or more and Melissa was always so good with my doodle. Recently I noticed a lot of new staff, the last time my dog was groomed they didn't touch his ears at all and they were very long. I also noticed he kept sitting down a lot when we got him home and he was nixed a few times and had some scabs. I understand if he is moving on the table that may happen but it was quite a few spots and I never had this happen before. He was groomed today and once again his ears were not cut at all. But the most upsetting thing was I could hear a woman in the back getting frustrated and being very vocal about it. My dog was in the back and I could hear him barking as well as another dog. And I could hear this woman saying "enough! Just stop already!" And then they were taking my dog out to bring him to me I could hear "not that way! enough!" Being that vocal and yelling at dogs is not ok. I can understand being frustrated but for customers to hear you yelling, that's not good for business. I noticed another review on here mentioning a woman yelling as well. My dog will no longer go here as I cannot trust if this woman is taking out frustrations on the dogs.
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December 2020 by Brittany S.
Nobody's tails were wagging after this experience. My family and I have been taking our dogs here for 10 years. We began to notice a change in employees and groomers recently and over the last 6 months, we have endured absolutely terrible service. My overly friendly fur baby, who usually prances right on in, fights to step into the door and then runs to leave while in there; concerning. Next, our dogs are here for 5+ hours at a time!! This most recent time, I called after 3 hours and asked the status of my pup, they said "she is being blow dried" then I called one hour later and they said "she is drying in her cage and then is up next" Up next for what??? To be blow dried! I ended up leaving my house saying I don't care if she is wet, I'll take her anyways. Then, when I get there (30 minutes later) they said "she is being blow dried and needs to be trimmed." I mean I honestly can't wrap my head around this. I'm currently sitting in my car at 6pm when I dropped her off at 12:45pm, still waiting. At first, I tried to give these people the benefit of the doubt and it wouldn't be a big deal if it happened once, I get it everyone gets busy, but this is the past 3 times and with multiple different customers. Oh, and there are no bandanas given out anymore to our fur babies at the end of their long stay either, yet our price is the same?? Needless to say, we will be finding a different groomer. Super disappointed.
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September 2020 by Cari A.
I brought my Yorkie in for grooming. He is difficult but they were patient with him. Excellent job!
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July 2020 by Silvia R.
Our groomer has been closed since March 2020 and my dog needed some grooming. He is a Malti-poo, but for the hot summer I wanted a nice short cut. I loved the picture of the white poodle I saw on yelp and they did just that. My dog looks amazing. I am so glad I found this place. Thank you for caring for the fur babies! I highly recommend this business.
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April 2020 by Jisoo K.
This is my favorite grooming place now. I'll only go here. The picture tells more than the words. Just look at my pup before and after!! He went from grumpy grandpa to cutest teddy bear. This is the best grooming he's got in rhode island. Coco smelled amazing after too! And I really can not get over how cute he looks after being groomed. It's just too adorable
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November 2019 by Abbey C.
These people are amazing!! My poor dogs have had 2 very bad experiences with dog groomers and these people took such great care of them listened to exactly what I wanted. The staff was also very nice. Amazing job will definitely be going back!!
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August 2019 by Peyton R.
Amazing, amazing , amazing! My Bella,(cockapoo) looks fantastic! I felt comfortable with Dawn as soon as I walked in. I can't say enough good things. I highly recommend Dawn especially if you have a little shy puppy like mine! I'm so happy! I have attached before and after pictures for reference! My dog is 5 months old and this was her first hair cut!
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March 2019 by Christina R.
I did a lot of research on groomers before bringing my puppy for a bath and a haircut for the first time. Found All Tails are Wagging, and never looked back! I have even since moved to MA and I still will only go here! The shop is clean, and the people are so friendly and patient! My dog is very difficult to groom, but they take their time and do it with a smile. He always looks great when they finish, and happy! Would highly recommend!!
