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February 2024 by Betty B.
It's not as good as it used to be when it was on Centerville Rd. It's smaller and not as organized. Parking is tough at times. I made an appt. to speak to a travel agent at 4 pm on a Thurs. The morning of the appt., before they're open, the agent sends an email stating she went home sick before the office opened and passed my appt. on to another agent. I got there at 3:45 pm. One of the women that does licenses checked in a couple that were in front of me that didn't have an appt. Guess who she sent them off to see? The agent I was supposed to see. So as luck would have, I get this same woman as well for check-in. When I told her I was there to see the same travel agent, she asks if I have an appt. I said yes. Then she kept making faces like oops, oh well too bad for you. She said it was going to be a few minutes. At 4:15, the agent finally finished and sent the couple on their way. Does anyone let the agent know I'm there waiting? Of course not. So I went back over to that woman at 4:20 and said the agent isn't w/anyone, so is anyone going to tell him I'm here? She turns around and tells another woman to go tell the agent I'm waiting. When he finally called me over, I said, sorry I was supposed to see your co-worker, but she emailed me saying she went home sick so I had to see you. He lamented that he was left alone to deal w/everyone. What didn't make sense is in her email she said she passed the appt. off to him as if she made him aware of it, but obviously didn't b/c he had no idea I was scheduled for 4 pm. One of his suggestions for a trip was to take a Jet Blue flight out of Logan to Vegas. Early the same morning of this appt., two Jet Blue planes "touched/collided" on a runway at Logan. One of them was headed to Vegas. Hmm, interesting. After all that, the travel agent was absolutely no help and I wasted time for nothing. So, what's the point of making an appt. if no one keeps track of them and anyone can walk in off the street and hijack someone else's time that they were told to schedule?
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July 2023 by Alfred H.
just giving my experience for today its 87 degrees out in my truck, i have put a call in at 756 am i sat there for 5 hours. so, I left it is now 330 pm and I just got a call saying they are there, and i am not a priority good thing I have been a gold member sense 2010, i will let my contract end and then I'm done. i will also cancel my dad's card which is on my policy.
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June 2023 by Chris S.
All i wanted to do was get a motorcycle endorsement on my license, i came in with no appointment and got sent away. I made and appointment which the soonest was 2 weeks out, i get here 20 minutes early to make sure i have time before work. Had to wait until 40 minutes after my appointment and was skipped by at least 6 people who told me themselves they didn't have an appointment. So finally i give up and get back in line to find out i was never even checked in. This place is all over the place, 1 time i understand but the 2 times i've been there now i've had a problem.
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December 2022 by Jason B.
Stopped in for a license renewal. Seems smaller than the old location and I can imagine parking would be a challenge during the week, since Warwick has town services there as well in the building. Was in and out in about 15 minutes. Made an appointment online, but don't think it's required.
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November 2022 by Jen W.
OK, so I'm ridiculous and AAA saved my bacon. Time to renew my driver's license. I need a Real ID, so no on-line renewal for me. We had to be out of the area for a while and we returned home two days before my license expired. Now most sensible folks will have made an appointment for the renewal, but this cottonheadedninnymuggins did not. Why? No idea. No excuse. I walk into the new AAA office, which by the way is very different than the old location: more parking, different set-up, same services, and find out I need an appointment. When they realize my license expires in two days, they 'fit me in' warning that I may have to wait a while. I'm am so grateful and totally don't mind waiting for those who know how to make an appointment. Seriously, everyone I came into contact with were so pleasant and helpful. No glares or attitude. They didn't skip a beat and truly, they made my day beside keeping me on the road. So five stars for helping a girl out when her brain is filled with other cares. I promise. I'm not like this every day.
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July 2022 by Emily P.
good luck trying to find it! they changed their location without printing it anywhere on any of their websites or their confirmation email for appointments. been on hold for over an hour actually trying to speak to a person but that's probably not going to happen. so the location is nowhere to be found and u can't even call anyone about it! what a great way to run a business. so glad i pay this yearly fee for gold card which doesn't even cover the tow miles it used to making it apparently useless!
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June 2022 by Joanne H.
I'm recently widowed and went into AAA yesterday (6/7/22) to renew my car registration and update the address on my license. I just can't say enough about how friendly and helpful the two female agents I worked with were! I wish I knew their names and could single them out...Yes, the wait between checking in and being called was a bit long, but I'll take that any day rather than going to the DMV! Well worth my membership cost! Just wish I'd realized that the vanity plate my late husband gifted me with would up my registration cost by a $100!
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October 2020 by Tricia W.
I placed a call and was greeted by a kind woman who told me that it would be about 45 minutes. She also said that I would be " red flagged" and help would be arriving sooner. I politely explained that the last two calls to AAA ended with a call that never got dispatched and an inaccurate location . S he assured be that my location was noted and help was confirmed. One hour later I placed a call to confirm everything was Okay. It was fine, on their end, there was NO CALL in my name! Once again, they did not process my information, I guess. I explained to the dispatcher that I know the previous dispatcher had the correct info for me, as she read me my plate without having to ask. luckily, the driver who came was very friendly and helpful, otherwise I would be cancelling . Word of advice, if no text comes within a few minutes of placing call, call back!!!
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September 2020 by David B.
Flatbeds T47 and T57 at 8 pm on 23 June, 2020. These drivers should be reprimanded by AAA. Show Some Respect When You Are in Public Representing a Company That Thousands of People Pay Membership Fees To Join! Don't Swear Obnoxiously for Long Periods!!
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February 2020 by Deb C.
I went today at 2pm to renew my car registration I waited about 10 minutes to be checked in and was told there would be a 3 hr wait !!! I declined to stay and the DMV rep said if i went to the Cranston location there was an hour wait I went and was told at check in about the hour wait The wait was shorter than the hour wait and was only in there 30 minutes Will never use the Warwick location again
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August 2019 by Erica Lynn E.
Save yourself the frustration! Just go straight to the DMV! It is quarter past noon, I've been here since 9am and people who were in line before me are still waiting as well.
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June 2019 by Susan R.
Membership perks - I think not. 1) No one answers a phone - 46 minutes on hold. 2) NO parking. 3) DMV and people buying movie tickets in same line. 4) Only 3 workers helping customers. 5) Waiting 2 1/2 hours so far. Run to the DMV. Do not come here So much for Membership Perks!
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September 2018 by Steve P.
Waiting for over an hour to get a drivers license renewal? Should have went to DMV. The service used to be great here.
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August 2018 by Sheila M.
Done with AAA. Last year we booked a cruise with them. Ship was old, rust everywhere and there was blood spattered on some of the furniture. The other couple we traveled with paid for a larger room with a pullout for their teenage son. They ended up with a regular room with a bunk that their son didn't fit on. When we got back and filed a complaint we were offered 35.00 towards our next cruise. My husband recently called for road service. He was told he was no longer on the membership but my son was on it twice. I tried to pay our membership fee online and couldn't because our membership number didn't have enough digits! It was the number on their bill. I had to go into the office to pay and have someone fix the issue with my husband's membership. Today I needed a service call. Dead battery. The tech was very nice but his tester was not working correctly. It said the battery, which had been purchased 4 years prior from AAA, was fine. However the car wouldn't start. He installed a new one, said the old one was under warranty and he would prorate the new one. He was unable to , due to his tester saying the old one was fine. I paid him and he said to call or stop by the office and they would give me a refund of the prorated price. After an hour at the office, making copies of the receipt, calling a supervisor and the tech back, I get a call saying they have no record of me buying the original battery. It had a sticker with the date it was purchased, 4 years prior. It was actually installed in the exact location as the new one, outside my office. My coworkers remember it being installed. The supervisor, "Kevin" told me maybe it was purchased by the previous owner. I have owned the car 14 years, the battery had a date on it from 4 years ago. They do not stand behind their warranty and I am done with them.
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April 2018 by Seth H.
Staff is incredibly helpful and courteous. A membership is worth having just to save a trip to the DMV. They efficiently move through the line and do so in a professional way.
