-
December 2023 by Skylar S.
Speedcraft Volkswagen is the best dealership around. Each person is more accommodating than the next, and beyond professional. I worked with Sales and Leasing Specialist, Sean Yankocy who was professional, kind and went out of his way to find me the right vehicle. Chris, the finance manager is wonderful and will make sure the numbers work for YOU! John Devine, the GM, is the kindest and is the utmost professional with decades of experience and knowledge. I cannot recommend John enough. This was my first vehicle on my own, almost two years out of school, and they never once pressured me, and made the deal work for me. I got my dream car, thanks to the dream TEAM! I recommend everyone who is debating getting a VW to come to Speedcraft for a seamless, stress-free customer experience.
-
May 2023 by Bill S.
Brought my car in for an inspection and was told I needed over $800 worth of brake work done in order for it to pass inspection. Then I took it to a local body shop garage that I have used on occasion and they gave me an estimate of $600 for the same bill at work. Upon inspecting the brakes, they said half of the work didn't need to be done and received a bill for about $300. The local garage said dealers often add work to what really needs to be done, and that the additional items that the dealer wrote up that needed to be changed we're good for another year and a half to two years. Very disappointed!
-
February 2022 by Jay E.
I was taking my VW Tiguan to a Warwick VW but when I needed a urgent service they could not fit me in. I called Speedcraft and they got me in that same day! Staff is always friendly, helpful, and communicative during the service. I now drive the extra miles to Wakefield over Warwick as Speedcraft is legit! Highly Recommend!
-
January 2022 by Steve L.
This place went well beyond what I expected. They were so friendly, proficient, helpful, and was not expensive. I was on a tight deadline and called to see if they could help me figure out what I needed to do to pass a safety inspection. I needed a front bumper license plate mount. They ordered one and installed in just a few days. They put on my plate, cleaned inside and out, and completely my safety and emissions inspection. And they even gave me tips on ski resorts around here. Before this, I always thought of "dealer service" as expensive, slow, and a little pompous. From now on, this is the only place I'll take my car for service. Highly recommend them!
-
September 2021 by Apartment T.
I took my 2014 Tiguan to Speedyway because my airbag light was on. They told me the airbag needed to be replaced to resolve the light and it would be over $1,000. I agreed to have it replaced, and they told me to return to pickup the car in a few days. I called the morning that my car was supposed to be ready and they told me it would be ready at noon. My father had to stay home from work to give me a ride (40 minutes each way) on a week day to the dealership. We get there, and they said, "oh, sorry, actually replacing the airbag didn't resolve the light, so we have to replace the clock spring and the part won't be here for a few days so you will have to come back." Query why they didn't call me to let me know that my car wouldn't be ready before I spent two hours going to pick it up. Anyway, I said ok, well then please put the old airbag back in the car because I don't want to pay for a new airbag that I don't need. They told me that they didn't have the old airbag anymore and I would still need to pay for the new one. I called VW corporate hoping that they could intervene, but when VW corporate called Speedway, they gave them a completely different story than they had given me and my father. They told corporate that replacing airbag *did* resolve the light, so VW corporate refused to intervene. This place messed up the diagnostic, threw parts at my car, and still expect me to pay for them. I asked them yesterday to send me the diagnostic records so that I could get them evaluated by an outside mechanic, but it's been 24 hours and I have yet to receive them. Given that they lied to VW Corporate, I assume they have been busy forging the records. Do not go here.
-
September 2021 by G D.
Can't speak to the quality of the sales process but their service area is a disfunctional mess. They are disorganized and unreliable.
-
June 2020 by Amanda M.
Less than one star! The WORST service from a VW dealer I have ever experienced. Brought my car in for its 10k service, and also had a couple issues I asked them to fix. My trunk would not open for some reason, and the tire pressure indicator on the monitor system would not store. I have a cargo liner made specifically for my trunk, and I have never ever experienced any issue with either the liner or the trunk opening in the year I've had this car. They told me the liner was "too close" to the trunk latch and that is why my trunk would not open anymore. I thought that did not sound right, but so long as my trunk was working again I don't really care what the problem was. They also told me they did a software update and my car information on the monitor was storing and operating fine. I also asked for my car to be washed (something I have never had to ask for elsewhere before, as they would always tell me right away that this would be done). When they told me I was all set, I walked out to my car and I was shocked. It was NOT washed at all. It was soaking wet, but just as dirty as when I got there. Clearly all they did was spray it with a hose and called it a day. I was extremely disappointed to see that, but I guess it's not the biggest deal so long as everything was fixed and the service portion had been completed. Well now I don't even trust that the service was performed, because when I got home (and I live 20+ miles away) I discovered NOTHING AT ALL had been fixed!!! The trunk still won't open, the monitor is no different, and then on top of that now I was REALLY angry about how my car had been left. How lazy can you be?!! And when I folded down my seats to investigate this liner matter, I could very clearly see it is nowhere near the latch, as I suspected. I immediately called the dealership and asked for service. There was no answer so I left a message. No call back. I call again the next day. The service manager was out on a personal day, but he promised to call me first thing the next day. I can understand that, no problem, just so long as I do receive a call. NEVER. CALLED. ME. BACK. If I were VW, I would be embarrassed to allow this place to represent their name. Horrible, horrible, experience. First and last time here!!!
-
June 2020 by Mary S.
I brought my car in for an inspection on Thursday It didn't pass. No problem. They didn't have the parts. They told me make an appointment on Tuesday because they would get the parts on Monday. I did. On Monday I received a confirmation text. Overnight we got a snow storm. The ride in to speedcraft was treacherous because of the snow. I left the car and my key in the drop box. I received a phone call around 9am confirming the work I was having done. I said ok. A few minutes later they called back to tell me the parts never came in on Monday. When I asked why they didn't cancel my appointment they had no answer. We got that settled after arguing with me that it wasn't their fault When I came to pick it up there was two nails in my tire and it was going flat. I suspect they did that on purpose. Just a feeling
-
July 2019 by Sara S.
Absolutely LOVED the service here. I came in here after going to several other VW dealerships (and being thoroughly mistreated by them...) and I was beyond upset and annoyed. To be honest, if I had not had the great experience I had with that staff at that time, I probably would not have even bought a new car. Everyone knows the deal with dealerships (the stereotypical stuff, you know -- pushy, encouraging you to get more features to spend more money, etc) but the staff here was awesome with helping me stay in my budget, allow me to get the car I looked for, AND!!! they had the keys ready for me with the car pulled up front for me to test drive the second I walked in the door. I didn't feel rushed to test drive the car, nor did I feel rushed to make a decision right away on whether or not I planned on purchasing. The financial dept also made my life so much easier when it came to explaining what I was signing, etc. I cannot thank Speedcraft enough for everything they have done and helping me find my match of a new car! Cheers to my new 2016 Jetta!!!
-
May 2019 by Steven S.
I have purchased several VW's from Speedcraft, Always working with Luke, who is no longer there. Never had any issues with the usual shell game played between the sales person, sales manager and the finance guy. However they have the worst service department a 100 mile radius. Regardless of the issue they always find it impossible to diagnose on the first trip. It takes an average of 3-4 trips to the service department for them to even get close to it. Invariably, I need to take it to a Mattie or Scott VW for proper diagnosis and repair. The most recent occurred at approx. 24000 miles, in December of 2018, when the brakes began to pulse. I found this disconcerting and immediately brought it to the dealership who promptly informed me I needed brakes and rotors. Having owned 10 pervious VW's and never having to replace brakes prior to 89K I found this difficult to understand. I asked if it would be covered under warranty and was informed it was a "wear and tear item". It took 4 calls over 3 weeks to the acting service manager for him to call VW to see if it would be covered. They finally agreed to cover the repair and replace the pads and rotors under warranty. Now 4 months later the brakes are again pulsing, a trip back to the service department resulted in me being told I needed another set of brakes and rotors. I was informed this was normal wear and tear and was not under warranty. There was once again a new service manager and all new service staff. I was told I would have to assume all costs for my second set of brakes and rotors in 4 months. I called VW Customer Care who after listening escalated it to the regional service rep. After 4 days I received a voice mail from CHRIS who stated he would get back to me. After 4 days of no contact and several left messages I got to speak to him. I immediately heard a strange tome in his voice as if he was multitasking or possibly just exhausted. He abruptly informed me that there were no recalls on brakes and this was simply wear and tear issue, yes even after 4 months. When I pressed the issue I was told that the general manager had graciously offered to pay for 25% of the parts for the repair. wen I remarked that it was not any big deal as it represented the dealers mark up on parts and while sounding good still left me with 7/8's of the cost of a repair which was just repaired. I was also informed that the rotors were never replaced the first time. So basically after telling me i needed rotors and pads in December, telling me they replaced both under warranty, they in fact simply replaced the pads guaranteeing that the brakes would once again fail in short order. I remarked that I wondered if they had been reimbursed to replace both and simply replaced just the pads and Chris remarked that I would never be able to find that out so either way I needed brake pads and rotors and it was my responsibility. So basically I was provided VW customer disservice all the way around. I will never go back to this dealership for service. This is not the first time I have gotten the feeling that they are double dipping on warranty reimbursement without actually performing the service. On 3 other occasions after going to Speedcraft with service concerns and being told on each occasion the issue was within specs and then bring the same concerting to Mattie and Scott VW the issues were immediately identified and repaired under warranty. There is a reason they can't retain service staff and I have to wonder if the previous staff is serving jail time for consumer fraud. This dealership is 5 minutes from my home and I would rather travel 60 minutes to go to a real VW service department for actual service. I suggest avoiding this dealership and its disservice department at all costs.
-
February 2019 by Jess P.
I traveled from CT to buy a car from Speedcraft and the staff there was super accommodating and very easy to work with - They even followed up every once in a while to make sure I was happy with everything - Best car buying experience to date
-
January 2019 by Anthony L.
Thank you Will and Ian for taking care of me and getting the Jetta I wanted. Car is really great. See you all soon for its next pm service.
-
January 2019 by Sarah S.
OMG stop calling me! I put in an inquiry a few weeks ago about a vehicle and I specifically said to communicate thru e-mail only. Well they have called me EVERY DAY FOR THE PAST WEEK! Get the hint, they are such hounds, I am definitely not purchasing a car from them now. The guy keeps calling me and pushing me to come in. No thanks, I am taking my business elsewhere, if your hounding me like this now, I can only imagine how it would be if I actually went in and went for a test drive!
-
August 2018 by Tim D.
I had an urgent problem with my Audi A5 and was within a few miles of Speedcraft so I called on the mere hope that they could at least take a look at it. Ken in the service dept was very helpful and said to pull in and they would give it a look. We pulled in to service, and Ken greeted us by name and took the keys and pulled it straight in to the garage. He came back 10 minutes later with the problem resolved (a rock stuck inside the brakes). He gave us the keys and when I offered to pay he said there was no charge. In the brief time we waited we got coffee and checked out new VWs. The staff was very friendly. I highly recommend this place for service and Ken in particular. I did leave a tip for the mechanic who did the work.
-
July 2018 by Caitlyn Z.
I previously bought a brand new Jetta from here in August 2015. It was the worst experience of my life to date. I should have walked out when the finance officer had two bruised eyes and smelt like a booze bottle. He was a j*** when we declined different added packages. There was a tiny scratch on the side of the passenger door so as a part of the sales agreement they were going to fix it. We dropped off our car in perfect condition and upon them calling me to tell me it had been fixed we appeared to a disaster. Scratches on the hood, the car looked like it was washed with a dirty rag leaving what looked like old fashioned record discs all over the car. The rear bumper had an imprint of someone's license plate. We refused taking the car. James Dartt, at the time was the manager and offered to pay for our dinner - which we declined and promised to have the car fixed. Needless to say it was fixed -horribly. We refused to take the car back again since there was additional scratches all over the vehicle they advised we had to live with it. We called the police as advised to make a report. Another man with red hair and glasses came out telling us we needed to the leave the property once the cop showed up which the cop in turn told him to sit back and be quiet. He tried shoving the keys into my sweatshirt pocket with the cop in front of him resulting with the cop asking if I wanted to press charges. The manager also slyly told me next time I shouldn't buy a black car after our conversation with the officer had ended. We came to terms that the people and this company were the worst of the worst. Complete scum. Had I known the damage they would have done to my vehicle I would have lived with the scratch that was less than an inch. They ripped the awesome new car feeling from me especially considering I worked very hard for the car and it was my first brand new one. They have since called me numerous times with me asking to be taken off their phone and mailing list but basically they are incompetent of that too. I would not recommend this place to anyone. I have since bought multiple VWs since this occasion and could not have been more pleased with another local competitor.
