Toyota Service Center has received a variety of reviews highlighting both positive and negative experiences. Several customers praised the dealership for their helpful and personable sales staff. One reviewer appreciated the service of a salesperson who made the process of buying a new car, including an out-of-state purchase, simple and quick, with transparent pricing and no extra fees. Another customer had a great experience with a salesperson who quickly identified the vehicle they wanted, even during a chip shortage, and customized accessories for them. A third reviewer expressed satisfaction with the assistance received in finding a new vehicle after their previous car broke down, highlighting the helpfulness of staff and the included free oil changes. However, some reviews pointed out issues with the service department. One customer was disappointed that the dealership was unable to handle a remote starter problem due to staffing limitations, which led to frustration and concerns about warranty coverage. Another customer reported a mixed experience, praising their salesperson but criticizing the upselling tactics from other staff members, especially regarding insurance add-ons and extended warranties. They found the process to be time-consuming and felt pressured to accept unnecessary extras. The same reviewer also described a negative interaction with the finance manager, who was perceived as abrasive and disrespectful when declining extended warranty coverage. Despite some negative aspects, there was also praise for the dealership’s customer service, particularly from a family who appreciated the help from a staff member named Ellie in finding a new vehicle. Overall, Toyota Service Center is seen as a place with friendly sales staff and good customer service, but with room for improvement in service department communication and handling upselling during the financing process.
Elle was a great help when I needed to buy a new car. She made the process quick and efficient! Thanks, Elle!!
February 2022
My husband and I had an amazing experience in the search of our new vehicle with Toyota. Ellie helped us every step of the way and we were able to finally to get into a brand new vehicle. Thank you Ellie and Toyota for great customer service!
July 2021
Smithfield Toyota's service department is excellent ! I highly recommend. They are very honest.
