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July 2024 by Rick Rally
worst staples store: do yourself a favor go elsewhere
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July 2024 by Laurie Pagliarini
Went in to order 500 custom envelopes 3 different times and no one in the store had any idea how to upload my logo and get it onto an envelope.
People at print shop have no idea what they are doing. Horrible customer service also.
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July 2024 by Jean Halvorsen
Staples store in Smithfield, Rhode Island is excellent. Plenty of stock at the store, friendly and helpful staff, clean store. Staff is always responsive to my questions. I highly recommend purchasing items at the store.
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July 2024 by Hannah
Every time I stop by the print counter the employees are so nice and helpful! I’ve used the printing services several times and each time I’ve spoken with someone different yet equally as helpful.
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July 2024 by Mark Riddensdale
The associate whose ID number is 2076507 was helpful and courteous in every way. This was the second time he assisted me with a purchase and is knowledgeable about the products. He is an asset to the company.
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June 2024 by Thomas Della Rosa
Wonderful experience by the Tech person Dylan Main. Very efficient on data transfer from one computer to another. I will use him (Staples) again as needed.
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June 2024 by David Jolley
Excellent service with helpful and knowledgeable staff. It really stands out these days.
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June 2024 by Ana Merola
The girls always fix any printing issues i have if any right then and there !!! much appreciated !!
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May 2024 by Margaret Nardacci
Service was fast and efficient.
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February 2024 by Chris Graham
An extremely disappointing customer service experience this morning. The young lady working the morning shift in the print department was rude and dismissive to all the customers either picking/printing and returning Amazon packages. Granted it is understaffed and can be overwhelming, but it is unforgivable to speak to a senior citizen the way you did.An elderly gentleman tried to send a document online to be printed. He sent the file, but not the order. The Staples employee was sarcastic and snarky when explaining the mishap. All he wanted was a little help. While his order was taken, your response was mean and degrading, making him feel like an inconvenience.While all of this was going on, the returns line is 6-7 deep. Her rude response to the crowd was “The rest of you will just have to wait.” A couple of minutes later two other employees came over, pleasantly picking up the slack.Staples…please take this young lady off your front line and give her some training- sensitivity training and customer service training.
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October 2023 by keith Shar
Nice store and friendly people. Prices are fair as well. Service dogs only! Bravo!Now only if supermarkets would do the same thing....RI legislation sucks ... they won't do anything about animals in shopping carts where people put their food.
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October 2023 by Giniro Kitsune
The Store has really taken a turn for the worst with this new round of managers and employees. It is not a welcoming atmosphere, there is trash all around the store. I don't feel like being talked down too about shipping. The wait for all the shipping services was very long. They need better printers and more people for one corner of the store. Or allocate an entire person to all the shipping things. The amazon returns, happy returns, express returns, ups, usps. It's crazy. The Postal shipping is next to a customer accessible counter and is not secure and safe. I know there were good people here and now they are all gone and replaced by more monotone, bland, and equally beaten down and tired people.
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September 2023 by Sandra Tremblay
Had such a wonderful experience here a few days ago. Brought in these oddly sized picture frames I needed my seating charts for. Natalia was up for the challenge. I emailed her my document, she then took the time to have me review names/spelling, she fixed the alignment of my columns, and find the right fit and format for these frames. During all of this, she was intermittently helping others, and the other two girls were slammed as well. Amongst their counter, they also were helping/answering endless questions for the customers in the self serve area. Worth the wait.
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September 2023 by Anthony Baglini
This review is for computer repair offered at their tech counter.I brought an older Dell desktop tower in to have a new hard drive installed and it has been a disaster.First they spent over one hour assessing the problem which I already told them was a failed hard drive. Then they tried to sell me a 4 Tb drive which was way too powerful for that old machine. The fan and motherboard wouldn’t support it. I finally got them to install a 1 tb drive as requested, paid for the drive and the installation and was told it would be like a brand new computer with Windows 11 on it and take 4 days.5 days later I hadn’t heard and called, was told it would be one more day.Didn’t hear from them and called two days later and now was told they needed to charge me an extra $100 for a windows key number.Told them no more delays or unexpected charges, I will pick it up. Still waiting for them to call to say it’s back together and I can pick it up.Going on 10 days all for nothing!
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July 2023 by Alfred A.
We came here to return something by ups. I've been here many times from making a purchase to shredding services. The store has good deals and variety and many services, including print and lamination. I found the prices are generally good and below comparable stores. My mother needed help emailing labels so they could print them out and they were helpful and patient. Good service and management in general.
